CINTIQ 22HD Touch not working with El Capitan

!!IF YOU CAN WAIT DO NOT UPDATE!!

I have a mac pro running El Capitan. I updated to El Capitan few days ago and since then my Cintiq 22HD Touch has been NOT working=(

The drivers from Wacom do not work and after talking to the WACOM tech support I realized that he did not have any clue this has been going on since the release of El Capitan :-\ ???!!!???Really?!!!???

The tech had no ETA on when a working driver would be released!! Really????

So to recap: A Mac Pro of about $ 7500 a cintiq 22hd touch $ 2000 Latest OS:

A week In and it is still not working ????

APPLE/WACOM do you guys talk at all to each other before you make major updates??????

VERY VERY DISAPPOINTING !!!!

Mac Pro, OS X El Capitan (10.11)

Posted on Oct 5, 2015 3:41 PM

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4 replies

Oct 7, 2015 3:02 PM in response to MamboItaliano

I too updated from 10.7.5 and the Wacom worked for a couple of days until I connected the other monitors. Now it can't/won't see the 22HD touch in system preferences!! No way to calibrate the wacom, no pen usage, and the buttons don't work. It does however display as a monitor and the standard monitor settings work. I tried installing the older drivers with no success. Then I called Wacom and as stated above they had no idea!!! I use this drawing tablet on a daily basis and it's is now hurting my income!!! Speed this patch/update up!!!! Wacom has no idea when the drivers will be available an was under the impression that the current driver only had issues with the 27". So....

Oct 9, 2015 10:21 PM in response to MamboItaliano

OK - don't panic!!

This is my set up - Latest MacPro (12core+64gig ram + 1TB interns;l drive + lots of other drives.

I have two displays - a 27" Eizo CG277 and a 27" Wacom 27QHD Touch.

I have the latest Wacom drivers installed - 6.3.14-2

Under Yosemite everything worked perfectly.

I installed El Capitan. The Wacom did not even come on and as far as system preferences was concerned I only had one monitor connected.

So I fiddled around with all the settings I could find in system preferences - relevant or not, but nothing. Turned everything off and went to dig out an old Intuos tablet to see if that would tide me over. Before I plugged it in, I turned my system back on and there was the Cintiq apparently working fine.

Loaded Photoshop - latest version and that all works fine too.

The only thing is that I have a menu bar on both screens and the icon bar can't decide which monitor it wants to be on and changes sometimes.

BUT the Cintiq and its remote are both working perfectly so I reckon Wacom can't have that much to do to give us an official driver - which only emphasises how little Wacom give a **** about their customers - bloody outrageous especially as the new Cintiq and the stand cost me around $4500 in Australia!!


Sorry, but I can't remember exactly what I did (After all nothing happened until I turned it on again and got a nice surprise.) So go into system preference and fiddle around with mirroring and other options and where the icon bar goes etc.

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CINTIQ 22HD Touch not working with El Capitan

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