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Q: Mail seems to have lost mail message content since upgrading to el capitan

Mail seems to have completely messed up since upgrading to El Capitan (From Yosemite)

when I first opened mail after upgrading to El Capitan all my mail accounts were missing, so i had to set them all up again one by one.

 

I then seemed to get all of my mail boxes inside personal folders back...

 

I have lots of mail boxes inside my Personal Folders where i have stored all my email, nothing kept in my in boxes of my various email accounts. I use email rules to automatically file emails when they arrive into the appropriate inbox. When i look inside the inboxes the emails appear to be there... but clicking on each one opens up a blank message with just the title showing but no content.

 

When i go to ~/Library/Mail/V3 and do a Get Info, the Mailboxes folder seems to have 1.8Gbytes of emails.

 

The only emails i can see for my pop3 accounts are those that are still on the server. (i don't delete those straight away from the server)

 

Mail messages seem to be there but when i click on them the message opens but there seems to be no content.

 

I have tried rebuilding one of the lower level of  mailboxes but that does not seem to help, it just appears to empty the mailbox folder completely! (so i am loaded to try it on any others!)

 

I tried moving the files starting with "Envelope" out of the ~/Library/Mail/V3/MailData folder to another folder and restarting mail.. that started a reindex which finished much quicker than it said it was going to......and it had not restored the mail... so i moved the original Envelope files back.

 

When I looked inside the Time Machine to check they are backed up there, it does not show me any further back than the date i upgraded to EL Capitan. ( I temporarily turned off time machine when i was downloading El Capitan.... to avoid it slowing up the down load and reenabled it afterwards.. i am not sure if that is relevent.

 

I am starting to panic.....while much of my email is not that precious I have lots from my father who died last year and I am desperate to get back for obvious reasons

 

My user folder is on a separate (internal) hard disk to my applications which are stored on an internal SSD ... I am not sure if this is relevant at all but i mention it for completeness

 

Any advice please? I'd be very grateful for any help.

 

Thank you.

Posted on Oct 5, 2015 5:56 PM

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Q: Mail seems to have lost mail message content since upgrading to el capitan

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  • by EdAU77,

    EdAU77 EdAU77 Oct 5, 2015 6:03 PM in response to collumend
    Level 1 (0 points)
    Oct 5, 2015 6:03 PM in response to collumend

    I have much the same issue with my Comcast e-mail accounts.  I have not found a solution posted anywhere although it seems to be a common problem.

  • by Dave519,

    Dave519 Dave519 Oct 7, 2015 7:16 AM in response to collumend
    Level 1 (0 points)
    Oct 7, 2015 7:16 AM in response to collumend

    I have this problem too with lost email message content. Also, I am unable to Reply or Forward an email with lost email content.

    One other item I have noticed in general about the last 2 or 3 IOS upgrades, my computer doesn't shutdown properly. When I select Shutdown from the Menu, the computer screen blanks but I am left with the small spinning disk, the computer will not shutdown until I press and hold the ON/OFF button on the back of my mid 2009 Mac, then it will shut down.

  • by collumend,

    collumend collumend Oct 7, 2015 12:37 PM in response to collumend
    Level 1 (21 points)
    Mac OS X
    Oct 7, 2015 12:37 PM in response to collumend

    OK. I seem to have solved, or at least recovered from, the problem.

     

    This is what I did:

    1. I located the Personal Folders.mbox folder  in ~/Library/Mail/V3/Mailboxes.
    2. I copied the whole thing to the desktop.
    3. I then copied each of the lowest level *.mbox folders that it contained to my desktop. (Their hierarchy mirrored that of my Mail personal folders)
    4. I also copied any *.mbox folders that were not the lowest level (this was necessary because they contained mail messages that were not  inside the lower level folders. )
    5. Tip: to make it tractable i recreated using nested normal folders on my desktop a hierarchy  that matched what i had in Mail. (this is not essential but if like me you have a lot of mail folders in a hierachy it helps keep track of where they need to go and to make sure you have covered all of them
    6. I then Imported each *.mbox folder in turn. (Using File... Import Mailboxes) It is possible to select several at once but i mostly did them one at a time. Mail creates a separate "Import" folder in mail for every import you do.
    7. i then moved, using drag and drop,  the contents of each of these imported mail boxes into the appropriate place in my original Personal Folders hierarchy.
      • I did  this by selecting all of the messages in each imported mail box and raging these to the appropriate folder.
      • I noticed that even though i was moving some more recent messages that were already visible in my personal folders there did not appear to end up visibly duplicated.
    8. I repeated the same process but for each of the "Sent" folders for each of my POP3 mail accounts. (which are stored in ~/Library/Mail/V3/POP-username@maildomain.com, where username@maildomain.com is replaced by the email address of your own particular email account)
    9. I did;t do this but if you had lots of emails in your inbox or drafts or junk or deleted folders you could repeat for the *.mbox files that represent these. (I keep these empty so did not need to do this step)
    10. I then deleted the now empty Import  folders.
    11. Bingo! my mail was all back and visible.

     

    Caveat: I suspect that what i should have done, in hindsight,  is created a completely new hierarchy of Personal folders rather than repopulate the old one. I worry that I might have some stored up issue that makes the mailbox more prone to future corruption but i have no evidence for that. But so far it is working fine.

     

    Notes:

    • I checked the size of the resultant active Personal Folder.mbox folder in ~/Library/Mail/V3/Mailboxes expecting it to have increased in size. BUT it was exactly the same size as it was before!
    • That is good news because i was expecting that it would still contain the original emails but in some hidden state.
    • The fact that it did't increase in size and the fact that the drag and dropping of all the mail messages from the Import folders (step 7) to my original mail folders didn't result in any duplicates makes me think that what is actually go here is that this process reconnects everything rather than actually duplicating importing more data.

     

    How long this takes obviously depends on how complex the hierarchy is in your Personal Folders. I have 89 folders with nesting of up to 3 levels deep and it too me several hours of work.

     

    I will repost if i find any problems with the result. But so far after 24 hours i have encountered no problems or side effects.

     

    I still don't quite know what caused this under the hood other than the El Capitan Upgrade. It is possible that the way i went about adding back in my missing email accounts and the resultant re-download of all the messages that were still sitting on the POP3 servers might have caused this but i will never know.

     

    This is is the first MacOX upgrade that i have ever had this problem with. After all of the public Beta testing that went on (and which I had stayed away from to avoid such issues!) I would have hoped the EL Capitan upgrade experience to be better than most. It is disappointing and at times heart stopping that it was so stressful!

     

    I hope this helps others who may have experienced the same issue.

  • by MikeB1967,

    MikeB1967 MikeB1967 Oct 7, 2015 12:51 PM in response to collumend
    Level 1 (20 points)
    Oct 7, 2015 12:51 PM in response to collumend

    Well, after back and forth, reindexing folders, trying to restore from backups, etc, etc., I had no luck. Fortunately all my accounts are IMAP and the mail provider keeps backups; no other choice than asking the provider to restore the mail to September 30, before I upgraded, and then not opening Mail anymore. For now I've switched to Thunderbird and all is good. Mail is just too unstable now to risk losing 6 years worth of e-mail again.

  • by aari60,

    aari60 aari60 Oct 10, 2015 2:32 AM in response to EdAU77
    Level 1 (0 points)
    Oct 10, 2015 2:32 AM in response to EdAU77

    I had same problem.

    I clicked on relevant account; then went to Mailbox, opened it and clicked "rebuild" and my emails all appeared again.

  • by collumend,

    collumend collumend Oct 10, 2015 3:10 AM in response to aari60
    Level 1 (21 points)
    Mac OS X
    Oct 10, 2015 3:10 AM in response to aari60

    I had tried that but when I tried to rebuild the mailbox it just lost the few emails that were visible in it.

  • by collumend,

    collumend collumend Oct 21, 2015 12:57 PM in response to collumend
    Level 1 (21 points)
    Mac OS X
    Oct 21, 2015 12:57 PM in response to collumend

    An update: I have just, foolishly upgraded to the latest update to El Capitan 10.11.1 and it has completely messed up all of my personal folders again.. they have once more disappeared!

     

    If you have had this problem with the original EL Capitan update and fixed it using my method above I'd recommend NOT upgrading to 10.11.1.

     

    I am really fed up with all these problems. El Capitan has been the worst upgrade experience I have ever had with MacOS X, and i have been through them all. Unbelievably bad!

     

    Grrr!

  • by collumend,

    collumend collumend Sep 21, 2016 1:25 PM in response to collumend
    Level 1 (21 points)
    Mac OS X
    Sep 21, 2016 1:25 PM in response to collumend

    macOS Sierra upgrade seems to have recreated the problem with Mail again! The 2nd and subsuquent dot releases of El Capitan seem to have contained a fix for this problem. But it appears that Sierra has not included what ever the Apple fix was.. or introduced some other bug that gives almost identical results.

     

    Any one else found that they can no longer see the emails in their personal folders since the Sierra upgrade?

  • by Paul....,

    Paul.... Paul.... Sep 25, 2016 4:27 AM in response to collumend
    Level 1 (17 points)
    Mac OS X
    Sep 25, 2016 4:27 AM in response to collumend

    Also found I can no longer see emails in my personal 'On My Mac' folders. Or rather there is a list of emails, and none of them display any content. Rebuilding the mailbox appears to simply empty the list, and not get the contents back.

     

    With the El Capitan upgrade I managed to get the folder contents back using Time Machine - this time however clicking on a pre-upgrade date corrupts the time machine display and the application crashes (crash reports have been sent).

     

    Using the re-import route appears to work, at least with one of the smaller folders I have tried it with so far.