Can't print on Fuji Xerox DocuPrint M215b after upgrading to El Capitan. Please help. Thank you.

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stevelau88 Author

Level 1

62 points

Can't print on Fuji Xerox DocuPrint M215b after upgrading to El Capitan. Please help. Thank you.

The error message on the printer log reads : Stopped - ntdcmsmac open fail :

MacBook Air, OS X Mountain Lion (10.8.2)

Posted on Oct 5, 2015 6:12 PM

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Answer 1

chuck_3rd

Community Specialist

Oct 6, 2015 6:12 AM in response to stevelau88

Hi stevelau88,

I'm sorry to hear about the issues you're having with printing to your printer after installing OS X El Capitan. For troubleshooting I suggest that you go through the steps in the article linked to below.

Get help resolving printer issues on your Mac - Apple Support

Have a good one.

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Answer 2

Oct 6, 2015 8:25 AM in response to stevelau88

This is the same "rootless" problem seen here with the Xerox printers. You can disable rootless, which isn't recommended. Otherwise you'll need to wait for updated drivers from Xerox. But the typical troubleshooting steps won't help.

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Answer 3

Oct 17, 2015 8:29 PM in response to John Blanchard1

I have same printer with same problem.

How do I disable rootless?

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Answer 4

Oct 17, 2015 8:30 PM in response to stevelau88

Did you get this issue resolved. I have same printer same problem

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Answer 5

Oct 18, 2015 7:22 AM in response to tallobilla

xerox driver Workcentre 6015 for OS X 10.11?

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