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User profile for user: jfulater
jfulater Author
User level: Level 1
2 points

FaceTime crashes after el Capitan upgrade.

FaceTime worked fine in Yosemite but crashes after el Capitan upgrade.


The call (sending or receiving) says connecting and then crashes. I have captured the details of the crash reporter.


FaceTime(1195) deny mach-lookup com.apple.CrashReporterSupportHelper



Process: FaceTime [1195]

Path: /Applications/FaceTime.app/Contents/MacOS/FaceTime

Load Address: 0x101d74000

Identifier: com.apple.FaceTime

Version: 2586 (3.0)

Build Info: 12-FaceTime~2586000000000000

Code Type: x86_64 (Native)

Parent Process: launchd [1]



Date/Time: 2015-10-06 00:11:41.138 -0400

OS Version: Mac OS X 10.11 (15A284)

Report Version: 8



Thread 0:

0 libsystem_kernel.dylib 0x00007fff883f9c96 mach_msg_trap + 10

1 CoreGraphics 0x00007fff8f370c15 __CGSCopySpacesForWindows_block_invoke + 163

2 CoreGraphics 0x00007fff8f370b39 array_call_as_integer_list + 293

3 CoreGraphics 0x00007fff8f3709ee CGSCopySpacesForWindows + 202

4 AppKit 0x00007fff89b7e995 +[NSCGSWindow(NSCGSSpace) isAnyWindowOnAVisibleSpace:] + 395

5 AppKit 0x00007fff897b7e56 -[NSWindow _isInSomeVisibleSpace] + 115

6 AppKit 0x00007fff897992e7 -[NSWindow setFrame:display:animate:] + 65

7 FaceTime 0x0000000101e02c2c

8 FaceTime 0x0000000101e034b6

9 FaceTime 0x0000000101df0cf6

10 FaceTime 0x0000000101def77a

11 FaceTime 0x0000000101dd2a13

12 FaceTime 0x0000000101dd3871

13 FaceTime 0x0000000101dd2d98

14 FaceTime 0x0000000101d86479

15 FaceTime 0x0000000101d865c5

16 libsystem_trace.dylib 0x00007fff978d2082 _os_activity_initiate + 75

17 AppKit 0x00007fff898119b5 -[NSApplication sendAction:to:from:] + 460

18 AppKit 0x00007fff89823bb2 -[NSControl sendAction:to:] + 86

19 AppKit 0x00007fff898a3099 -[NSTableView _sendAction:to:row:column:] + 111

20 AppKit 0x00007fff898a1802 -[NSTableView mouseDown:] + 6067

21 AppKit 0x00007fff897318d8 forwardMethod + 126

22 AppKit 0x00007fff89d6e575 -[NSWindow _handleMouseDownEvent:isDelayedEvent:] + 6322

23 AppKit 0x00007fff89d6f559 -[NSWindow _reallySendEvent:isDelayedEvent:] + 212

24 AppKit 0x00007fff897b4d31 -[NSWindow sendEvent:] + 517

25 FaceTime 0x0000000101daf04f

26 AppKit 0x00007fff89734ccb -[NSApplication sendEvent:] + 2540

27 AppKit 0x00007fff8959bf3e -[NSApplication run] + 796

28 AppKit 0x00007fff89565162 NSApplicationMain + 1176

29 libdyld.dylib 0x00007fff92d2b5ad start + 1



Thread 1:

0 libsystem_pthread.dylib 0x00007fff88c07368 start_wqthread + 0



Thread 2:

0 libsystem_kernel.dylib 0x00007fff884000a2 kevent_qos + 10

1 libdispatch.dylib 0x00007fff87159e15 _dispatch_autorelease_pool_pop + 0



Thread 3:

0 libsystem_kernel.dylib 0x00007fff883f9cea semaphore_timedwait_trap + 10

1 TelephonyUtilities 0x00007fff8f027a73 __49-[TUMetadataCache updateCacheWithDestinationIDs:]_block_invoke + 73

2 libdispatch.dylib 0x00007fff8715f8ff _dispatch_call_block_and_release + 12

3 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

4 libdispatch.dylib 0x00007fff87166bd7 _dispatch_async_redirect_invoke + 1733

5 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

6 libdispatch.dylib 0x00007fff871582e3 _dispatch_root_queue_drain + 1890

7 libdispatch.dylib 0x00007fff87157b48 _dispatch_worker_thread3 + 91

8 libsystem_pthread.dylib 0x00007fff88c094f2 _pthread_wqthread + 1129

9 libsystem_pthread.dylib 0x00007fff88c07375 start_wqthread + 13



Thread 4:

0 libsystem_kernel.dylib 0x00007fff883ff78a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff88c07375 start_wqthread + 13



Thread 5:

0 libsystem_kernel.dylib 0x00007fff883f9cea semaphore_timedwait_trap + 10

1 TelephonyUtilities 0x00007fff8f027a73 __49-[TUMetadataCache updateCacheWithDestinationIDs:]_block_invoke + 73

2 libdispatch.dylib 0x00007fff8715f8ff _dispatch_call_block_and_release + 12

3 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

4 libdispatch.dylib 0x00007fff87166bd7 _dispatch_async_redirect_invoke + 1733

5 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

6 libdispatch.dylib 0x00007fff871582e3 _dispatch_root_queue_drain + 1890

7 libdispatch.dylib 0x00007fff87157b48 _dispatch_worker_thread3 + 91

8 libsystem_pthread.dylib 0x00007fff88c094f2 _pthread_wqthread + 1129

9 libsystem_pthread.dylib 0x00007fff88c07375 start_wqthread + 13



Thread 6:

0 libsystem_kernel.dylib 0x00007fff883ff78a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff88c07375 start_wqthread + 13



Thread 7:

0 libsystem_kernel.dylib 0x00007fff883f9c96 mach_msg_trap + 10

1 CoreFoundation 0x00007fff8cb6b024 __CFRunLoopServiceMachPort + 212

2 CoreFoundation 0x00007fff8cb6a4ec __CFRunLoopRun + 1356

3 CoreFoundation 0x00007fff8cb69d38 CFRunLoopRunSpecific + 296

4 AppKit 0x00007fff896fdeed _NSEventThread + 149

5 libsystem_pthread.dylib 0x00007fff88c099b1 _pthread_body + 131

6 libsystem_pthread.dylib 0x00007fff88c0992e _pthread_body + 0

7 libsystem_pthread.dylib 0x00007fff88c07385 thread_start + 13



Thread 8:

0 libsystem_kernel.dylib 0x00007fff883f9cd2 semaphore_wait_trap + 10

1 AVConference 0x00007fff98327f21 FrameProc + 284

2 CoreMedia 0x00007fff8bb518c0 figThreadMain + 616

3 libsystem_pthread.dylib 0x00007fff88c099b1 _pthread_body + 131

4 libsystem_pthread.dylib 0x00007fff88c0992e _pthread_body + 0

5 libsystem_pthread.dylib 0x00007fff88c07385 thread_start + 13



Thread 9:

0 libsystem_kernel.dylib 0x00007fff883ff2b2 __semwait_signal + 10

1 libsystem_c.dylib 0x00007fff905cc968 usleep + 54

2 CoreMediaIO 0x00007fff8e67aded CMIOGraph::OneOrMoreInputUnitsAreReadyToBePulled(bool&) + 547

3 CoreMediaIO 0x00007fff8e67b63b CMIOGraph::DoWork(unsigned int) + 119

4 CoreMediaIO 0x00007fff8e67e463 CMIO::Thread::QueuedTWorkThread<unsigned int>::DoWork() + 125

5 CoreMediaIO 0x00007fff8e6873cb CMIO::Thread::SignaledThread::ThreadLoop() + 253

6 CoreMediaIO 0x00007fff8e6872b1 CMIO::Thread::SignaledThread::WorkQueuedThreadCallback(void*) + 159

7 CoreMedia 0x00007fff8bb518c0 figThreadMain + 616

8 libsystem_pthread.dylib 0x00007fff88c099b1 _pthread_body + 131

9 libsystem_pthread.dylib 0x00007fff88c0992e _pthread_body + 0

10 libsystem_pthread.dylib 0x00007fff88c07385 thread_start + 13



Thread 10:

0 libsystem_kernel.dylib 0x00007fff883f9c96 mach_msg_trap + 10

1 CoreFoundation 0x00007fff8cb6b024 __CFRunLoopServiceMachPort + 212

2 CoreFoundation 0x00007fff8cb6a4ec __CFRunLoopRun + 1356

3 CoreFoundation 0x00007fff8cb69d38 CFRunLoopRunSpecific + 296

4 CoreFoundation 0x00007fff8cbab751 CFRunLoopRun + 97

5 VDC 0x00000001048aca0b

6 libsystem_pthread.dylib 0x00007fff88c099b1 _pthread_body + 131

7 libsystem_pthread.dylib 0x00007fff88c0992e _pthread_body + 0

8 libsystem_pthread.dylib 0x00007fff88c07385 thread_start + 13



Thread 11:

0 libsystem_kernel.dylib 0x00007fff883fef5e __psynch_cvwait + 10

1 CoreMedia 0x00007fff8bb5117c WaitOnConditionTimed + 89

2 CoreMedia 0x00007fff8bb509cd FigSemaphoreWaitRelative + 163

3 MediaToolbox 0x00007fff931a4a9f

4 CoreMedia 0x00007fff8bb518c0 figThreadMain + 616

5 libsystem_pthread.dylib 0x00007fff88c099b1 _pthread_body + 131

6 libsystem_pthread.dylib 0x00007fff88c0992e _pthread_body + 0

7 libsystem_pthread.dylib 0x00007fff88c07385 thread_start + 13



Thread 12:

0 libsystem_kernel.dylib 0x00007fff883f9cd2 semaphore_wait_trap + 10

1 CrashReporterSupport 0x00007fff8ed6775b _CRIsAppleInternal + 344

2 CrashReporterSupport 0x00007fff8ed6abce CRIsAppleInternal + 31

3 CrashReporterSupport 0x00007fff8ed6aba3 CRHasBeenAppleInternalRecently + 82

4 GeoServices 0x00007fff8d7a8f35 __32-[GEOPlatform isInternalInstall]_block_invoke + 11

5 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

6 libdispatch.dylib 0x00007fff8715434b dispatch_once_f + 67

7 GeoServices 0x00007fff8d7a8f28 -[GEOPlatform isInternalInstall] + 42

8 GeoServices 0x00007fff8d5598ac __GEOInitialDefaults_block_invoke + 180

9 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

10 libdispatch.dylib 0x00007fff8715434b dispatch_once_f + 67

11 GeoServices 0x00007fff8d558d4b GEOGetDefaultWithSource + 665

12 GeoServices 0x00007fff8d8520b8 GEOShouldLog + 32

13 GeoServices 0x00007fff8d8e28b7 -[GEOPhoneNumberResolverRemoteProxy resolvePhoneNumbers:handler:queue:] + 516

14 libdispatch.dylib 0x00007fff8715f8ff _dispatch_call_block_and_release + 12

15 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

16 libdispatch.dylib 0x00007fff87159083 _dispatch_queue_drain + 754

17 libdispatch.dylib 0x00007fff8715f6c9 _dispatch_queue_invoke + 549

18 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

19 libdispatch.dylib 0x00007fff871582e3 _dispatch_root_queue_drain + 1890

20 libdispatch.dylib 0x00007fff87157b48 _dispatch_worker_thread3 + 91

21 libsystem_pthread.dylib 0x00007fff88c094f2 _pthread_wqthread + 1129

22 libsystem_pthread.dylib 0x00007fff88c07375 start_wqthread + 13



Thread 13:

0 libsystem_kernel.dylib 0x00007fff883f9c96 mach_msg_trap + 10

1 libxpc.dylib 0x00007fff8740cf5b xpc_pipe_routine + 249

2 libxpc.dylib 0x00007fff8740cdf6 _xpc_interface_routine + 163

3 libxpc.dylib 0x00007fff874104cf _xpc_look_up_endpoint + 192

4 libxpc.dylib 0x00007fff87410333 _xpc_connection_bootstrap_look_up_slow + 312

5 libxpc.dylib 0x00007fff8740ffc3 _xpc_connection_init + 562

6 libxpc.dylib 0x00007fff8740fd83 _xpc_connection_resume_init + 14

7 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

8 libdispatch.dylib 0x00007fff87159083 _dispatch_queue_drain + 754

9 libdispatch.dylib 0x00007fff8715f6c9 _dispatch_queue_invoke + 549

10 libdispatch.dylib 0x00007fff87154453 _dispatch_client_callout + 8

11 libdispatch.dylib 0x00007fff871582e3 _dispatch_root_queue_drain + 1890

12 libdispatch.dylib 0x00007fff87157b48 _dispatch_worker_thread3 + 91

13 libsystem_pthread.dylib 0x00007fff88c094f2 _pthread_wqthread + 1129

14 libsystem_pthread.dylib 0x00007fff88c07375 start_wqthread + 13



Thread 14:

0 libsystem_kernel.dylib 0x00007fff883ff78a __workq_kernreturn + 10

1 libsystem_pthread.dylib 0x00007fff88c07375 start_wqthread + 13



Binary Images:

0x101d74000 - 0x101e52ff7 com.apple.FaceTime (3.0 - 2586) <43d86e92-1749-3366-b396-f05c130d2551> /Applications/FaceTime.app/Contents/MacOS/FaceTime

0x1048a6000 - 0x1048cbffb com.apple.cmio.DAL.VDC-4 (701.0 - 4790) <efbc00a7-6a19-36c4-85e3-30fed5d4a0e6> /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/ MacOS/VDC

0x7fff87152000 - 0x7fff8717ffff libdispatch.dylib (500.1.5) <6b38497e-9448-3433-9d6b-6223f2a99431> /usr/lib/system/libdispatch.dylib

0x7fff87407000 - 0x7fff87430fff libxpc.dylib (755.1.19) <3e09c275-a33b-357a-b0ab-a2ddf88ec9d5> /usr/lib/system/libxpc.dylib

0x7fff883e8000 - 0x7fff88406fff libsystem_kernel.dylib (3247.1.106) <7dd242a1-e2bf-39d1-8787-b174046e4f15> /usr/lib/system/libsystem_kernel.dylib

0x7fff88c06000 - 0x7fff88c0fff7 libsystem_pthread.dylib (137.1.1) <1373d0f1-c6ca-364e-a6ba-8bdbd0d34670> /usr/lib/system/libsystem_pthread.dylib

0x7fff8955e000 - 0x7fff8a180fff com.apple.AppKit (6.9 - 1404.11) <ae68d5c7-0215-3027-a54b-437b1b392ca2> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

0x7fff8bb04000 - 0x7fff8bbdcfff com.apple.CoreMedia (1.0 - 1731.15.4) <30c4c79b-38e7-331f-a3d1-8d0777d23fd4> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

0x7fff8cae1000 - 0x7fff8cf55ff7 com.apple.CoreFoundation (6.9 - 1253) <a8a44d66-a3b2-3b5d-b75b-ec2dc968f4bd> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

0x7fff8d53e000 - 0x7fff8d9abffb com.apple.GeoServices (1.0 - 1151.2.13.1) <13cd8bac-6dfd-3bd1-a2c4-683d5e2de330> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

0x7fff8e657000 - 0x7fff8e6a2ff7 com.apple.CoreMediaIO (701.0 - 4790) <999ced97-2777-37ef-8425-f25b1b1f5a04> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

0x7fff8ed66000 - 0x7fff8ed71fff com.apple.CrashReporterSupport (10.11 - 715) <d0d22e00-4da0-3aef-8522-0814f9070666> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

0x7fff8f020000 - 0x7fff8f074ff7 com.apple.TelephonyUtilities (1.0 - 1.0) <d854e998-882c-3ba2-abc4-b88ba70092ca> /System/Library/PrivateFrameworks/TelephonyUtilities.framework/Versions/A/Telep honyUtilities

0x7fff8f2c0000 - 0x7fff90524ffb com.apple.CoreGraphics (1.600.0) <58d776c4-1455-305a-a3ec-645d418541cc> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

0x7fff9054d000 - 0x7fff905dafe7 libsystem_c.dylib (1081.1.3) <a60ce86d-1ff3-32ad-a672-c7597f884529> /usr/lib/system/libsystem_c.dylib

0x7fff92d28000 - 0x7fff92d2bffb libdyld.dylib (360.14) <f9d64d8c-4c33-3d06-b7f8-697f13292894> /usr/lib/system/libdyld.dylib

0x7fff92f98000 - 0x7fff934eeff7 com.apple.MediaToolbox (1.0 - 1731.15.4) <ba54842f-7017-3e07-98a5-94e59c462929> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

0x7fff978d0000 - 0x7fff978e1ff7 libsystem_trace.dylib (200) <e26a91ea-ad67-3fa2-a3b6-79a93dcc716e> /usr/lib/system/libsystem_trace.dylib

0x7fff98239000 - 0x7fff9843dfe3 com.apple.AVConference (3.0 - 816.11) <de4115e0-27ed-30fa-bb04-97c25b614fbc> /System/Library/PrivateFrameworks/AVConference.framework/Versions/A/AVConferenc e


I appreciate any help.

iMac (20-inch Mid 2007)

Posted on Oct 5, 2015 9:24 PM

Reply
41 replies
User profile for user: windex
windex
User level: Level 1
4 points

Oct 20, 2015 7:29 AM in response to jfulater

I wish I'd seen this thread earlier. Installed El Capitan yesterday. All went well except for having to recreate my iCloud mail account to get that to work, then tried FaceTime. Bang! Now it quits upon video call acceptance from either direction. Mine is also a mid 2007 iMac 24In. I may try going back to Yosemite until the next EC upgrade.

Reply
User profile for user: swisslad
swisslad
User level: Level 1
21 points

Oct 22, 2015 1:20 AM in response to fernandfromvarsenare

After upgrade to OSX 10.11.1 I hadn't tested - but feared the worst.

My understanding is that crash details are auto sent to Apple. I assume that they assess priority by the number of occurrences - which are clearly not many, and refer to the oldest iMacs listed as compatible for Yosemite and El Capitan.

You can visit an Apple store and ask the question. Online you can contact by phone after listing the problem - a charge is made for this I think about $30!

I am disappointed that no 'experts' on here who have looked at these threads and with crash reports listed have come up with any suggestions as to where the problem lies. My guess is the graphics card.

Reply
User profile for user: fernandfromvarsenare
fernandfromvarsenare
User level: Level 1
0 points

Oct 22, 2015 2:50 AM in response to swisslad

I contacted Apple support, and during 2 days they made me do a lot of things. Clean install, delete the HD, back up from Time Machine, reinstall OS W 10.11.

Nothing helped. They told me that I had to wait the first update. But clearly it didn't help.

I doubt it is the graphic card, because a I now many people who have also iMacs Mid 2007 and they do not have that problem!

Is there anybody out there who has the e-mail address of the CEO of Apple?

Maybe an e-mail to the big boss could help😀

Reply
User profile for user: swisslad
swisslad
User level: Level 1
21 points

Oct 22, 2015 3:34 AM in response to fernandfromvarsenare

Thank you for that report and all the trouble you have been through. At least it has helped the rest of us not to waste time doing all the standard 'fault recovery' procedures that are suggested when they can't identify the actual problem.

I don't know if this is still current ******* but if you are willing I suggest you reference the several websites on here and macrumors.com and the fact that crashes have been automatically reported and by users testing the public betas OSX 10.11.1.

Let me know if you want any other information.


<Edited by Host>

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User profile for user: fernandfromvarsenare
fernandfromvarsenare
User level: Level 1
0 points

Oct 22, 2015 3:45 AM in response to swisslad

Since i life in Belgium and I am Dutch speaking, my English is not to such a standard of understanding everything you write.😕

What do you mean by...but if you are willing I suggest you reference the several websites on here and macrumors.com and the fact that crashes have been automatically reported and by users testing the public betas OSX 10.11.1.

I already mentioned that problem to a leading magazine in the Netherlands - iCreate - and they told me that if Apple support couldn't help, they couldn't either.😟

Reply
User profile for user: LoneRider191
LoneRider191
User level: Level 1
0 points

Oct 23, 2015 5:43 AM in response to fernandfromvarsenare

Adding to the weight of the evidence, my 24" iMac (mid 2007) crashes on connect to Facetime with 10.11.1. However, my mid-2012 MBP works fine (w/10.11). I've sent reports to Apple and will continue to do so from time to time. Looks like it will be at least 10.11.2 to resolve this issue. Thanks for all these reports as it saves me from possibly going through the support recommended machine gyrations to try to fix this. To ensure that I didn't have some hardware failure, I also booted from an external drive with a Carbon Copy Cloner version of Mavericks and the iMac connected perfectly on Facetime. If I didn't have the second machine available, I'd back up to Yosemite (or even Mavericks) on the iMac to at least temporarily resolve this.

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FaceTime crashes after el Capitan upgrade.

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