jfulater
Level 1 (1 points)

Q: FaceTime crashes after el Capitan upgrade.

FaceTime worked fine in Yosemite but crashes after el Capitan upgrade.

 

The call (sending or receiving) says connecting and then crashes.  I have captured the details of the crash reporter.

 

FaceTime(1195) deny mach-lookup com.apple.CrashReporterSupportHelper

 

 

Process:         FaceTime [1195]

Path:            /Applications/FaceTime.app/Contents/MacOS/FaceTime

Load Address:    0x101d74000

Identifier:      com.apple.FaceTime

Version:         2586 (3.0)

Build Info:      12-FaceTime~2586000000000000

Code Type:       x86_64 (Native)

Parent Process:  launchd [1]

 

 

Date/Time:       2015-10-06 00:11:41.138 -0400

OS Version:      Mac OS X 10.11 (15A284)

Report Version:  8

 

 

Thread 0:

0   libsystem_kernel.dylib         0x00007fff883f9c96 mach_msg_trap + 10

1   CoreGraphics                   0x00007fff8f370c15 __CGSCopySpacesForWindows_block_invoke + 163

2   CoreGraphics                   0x00007fff8f370b39 array_call_as_integer_list + 293

3   CoreGraphics                   0x00007fff8f3709ee CGSCopySpacesForWindows + 202

4   AppKit                         0x00007fff89b7e995 +[NSCGSWindow(NSCGSSpace) isAnyWindowOnAVisibleSpace:] + 395

5   AppKit                         0x00007fff897b7e56 -[NSWindow _isInSomeVisibleSpace] + 115

6   AppKit                         0x00007fff897992e7 -[NSWindow setFrame:display:animate:] + 65

7   FaceTime                       0x0000000101e02c2c

8   FaceTime                       0x0000000101e034b6

9   FaceTime                       0x0000000101df0cf6

10  FaceTime                       0x0000000101def77a

11  FaceTime                       0x0000000101dd2a13

12  FaceTime                       0x0000000101dd3871

13  FaceTime                       0x0000000101dd2d98

14  FaceTime                       0x0000000101d86479

15  FaceTime                       0x0000000101d865c5

16  libsystem_trace.dylib         0x00007fff978d2082 _os_activity_initiate + 75

17  AppKit                         0x00007fff898119b5 -[NSApplication sendAction:to:from:] + 460

18  AppKit                         0x00007fff89823bb2 -[NSControl sendAction:to:] + 86

19  AppKit                         0x00007fff898a3099 -[NSTableView _sendAction:to:row:column:] + 111

20  AppKit                         0x00007fff898a1802 -[NSTableView mouseDown:] + 6067

21  AppKit                         0x00007fff897318d8 forwardMethod + 126

22  AppKit                         0x00007fff89d6e575 -[NSWindow _handleMouseDownEvent:isDelayedEvent:] + 6322

23  AppKit                         0x00007fff89d6f559 -[NSWindow _reallySendEvent:isDelayedEvent:] + 212

24  AppKit                         0x00007fff897b4d31 -[NSWindow sendEvent:] + 517

25  FaceTime                       0x0000000101daf04f

26  AppKit                         0x00007fff89734ccb -[NSApplication sendEvent:] + 2540

27  AppKit                         0x00007fff8959bf3e -[NSApplication run] + 796

28  AppKit                         0x00007fff89565162 NSApplicationMain + 1176

29  libdyld.dylib                 0x00007fff92d2b5ad start + 1

 

 

Thread 1:

0   libsystem_pthread.dylib       0x00007fff88c07368 start_wqthread + 0

 

 

Thread 2:

0   libsystem_kernel.dylib         0x00007fff884000a2 kevent_qos + 10

1   libdispatch.dylib             0x00007fff87159e15 _dispatch_autorelease_pool_pop + 0

 

 

Thread 3:

0   libsystem_kernel.dylib         0x00007fff883f9cea semaphore_timedwait_trap + 10

1   TelephonyUtilities             0x00007fff8f027a73 __49-[TUMetadataCache updateCacheWithDestinationIDs:]_block_invoke + 73

2   libdispatch.dylib             0x00007fff8715f8ff _dispatch_call_block_and_release + 12

3   libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

4   libdispatch.dylib             0x00007fff87166bd7 _dispatch_async_redirect_invoke + 1733

5   libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

6   libdispatch.dylib             0x00007fff871582e3 _dispatch_root_queue_drain + 1890

7   libdispatch.dylib             0x00007fff87157b48 _dispatch_worker_thread3 + 91

8   libsystem_pthread.dylib       0x00007fff88c094f2 _pthread_wqthread + 1129

9   libsystem_pthread.dylib       0x00007fff88c07375 start_wqthread + 13

 

 

Thread 4:

0   libsystem_kernel.dylib         0x00007fff883ff78a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff88c07375 start_wqthread + 13

 

 

Thread 5:

0   libsystem_kernel.dylib         0x00007fff883f9cea semaphore_timedwait_trap + 10

1   TelephonyUtilities             0x00007fff8f027a73 __49-[TUMetadataCache updateCacheWithDestinationIDs:]_block_invoke + 73

2   libdispatch.dylib             0x00007fff8715f8ff _dispatch_call_block_and_release + 12

3   libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

4   libdispatch.dylib             0x00007fff87166bd7 _dispatch_async_redirect_invoke + 1733

5   libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

6   libdispatch.dylib             0x00007fff871582e3 _dispatch_root_queue_drain + 1890

7   libdispatch.dylib             0x00007fff87157b48 _dispatch_worker_thread3 + 91

8   libsystem_pthread.dylib       0x00007fff88c094f2 _pthread_wqthread + 1129

9   libsystem_pthread.dylib       0x00007fff88c07375 start_wqthread + 13

 

 

Thread 6:

0   libsystem_kernel.dylib         0x00007fff883ff78a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff88c07375 start_wqthread + 13

 

 

Thread 7:

0   libsystem_kernel.dylib         0x00007fff883f9c96 mach_msg_trap + 10

1   CoreFoundation                 0x00007fff8cb6b024 __CFRunLoopServiceMachPort + 212

2   CoreFoundation                 0x00007fff8cb6a4ec __CFRunLoopRun + 1356

3   CoreFoundation                 0x00007fff8cb69d38 CFRunLoopRunSpecific + 296

4   AppKit                         0x00007fff896fdeed _NSEventThread + 149

5   libsystem_pthread.dylib       0x00007fff88c099b1 _pthread_body + 131

6   libsystem_pthread.dylib       0x00007fff88c0992e _pthread_body + 0

7   libsystem_pthread.dylib       0x00007fff88c07385 thread_start + 13

 

 

Thread 8:

0   libsystem_kernel.dylib         0x00007fff883f9cd2 semaphore_wait_trap + 10

1   AVConference                   0x00007fff98327f21 FrameProc + 284

2   CoreMedia                     0x00007fff8bb518c0 figThreadMain + 616

3   libsystem_pthread.dylib       0x00007fff88c099b1 _pthread_body + 131

4   libsystem_pthread.dylib       0x00007fff88c0992e _pthread_body + 0

5   libsystem_pthread.dylib       0x00007fff88c07385 thread_start + 13

 

 

Thread 9:

0   libsystem_kernel.dylib         0x00007fff883ff2b2 __semwait_signal + 10

1   libsystem_c.dylib             0x00007fff905cc968 usleep + 54

2   CoreMediaIO                   0x00007fff8e67aded CMIOGraph::OneOrMoreInputUnitsAreReadyToBePulled(bool&) + 547

3   CoreMediaIO                   0x00007fff8e67b63b CMIOGraph::DoWork(unsigned int) + 119

4   CoreMediaIO                   0x00007fff8e67e463 CMIO::Thread::QueuedTWorkThread<unsigned int>::DoWork() + 125

5   CoreMediaIO                   0x00007fff8e6873cb CMIO::Thread::SignaledThread::ThreadLoop() + 253

6   CoreMediaIO                   0x00007fff8e6872b1 CMIO::Thread::SignaledThread::WorkQueuedThreadCallback(void*) + 159

7   CoreMedia                     0x00007fff8bb518c0 figThreadMain + 616

8   libsystem_pthread.dylib       0x00007fff88c099b1 _pthread_body + 131

9   libsystem_pthread.dylib       0x00007fff88c0992e _pthread_body + 0

10  libsystem_pthread.dylib       0x00007fff88c07385 thread_start + 13

 

 

Thread 10:

0   libsystem_kernel.dylib         0x00007fff883f9c96 mach_msg_trap + 10

1   CoreFoundation                 0x00007fff8cb6b024 __CFRunLoopServiceMachPort + 212

2   CoreFoundation                 0x00007fff8cb6a4ec __CFRunLoopRun + 1356

3   CoreFoundation                 0x00007fff8cb69d38 CFRunLoopRunSpecific + 296

4   CoreFoundation                 0x00007fff8cbab751 CFRunLoopRun + 97

5   VDC                           0x00000001048aca0b

6   libsystem_pthread.dylib       0x00007fff88c099b1 _pthread_body + 131

7   libsystem_pthread.dylib       0x00007fff88c0992e _pthread_body + 0

8   libsystem_pthread.dylib       0x00007fff88c07385 thread_start + 13

 

 

Thread 11:

0   libsystem_kernel.dylib         0x00007fff883fef5e __psynch_cvwait + 10

1   CoreMedia                     0x00007fff8bb5117c WaitOnConditionTimed + 89

2   CoreMedia                     0x00007fff8bb509cd FigSemaphoreWaitRelative + 163

3   MediaToolbox                   0x00007fff931a4a9f

4   CoreMedia                     0x00007fff8bb518c0 figThreadMain + 616

5   libsystem_pthread.dylib       0x00007fff88c099b1 _pthread_body + 131

6   libsystem_pthread.dylib       0x00007fff88c0992e _pthread_body + 0

7   libsystem_pthread.dylib       0x00007fff88c07385 thread_start + 13

 

 

Thread 12:

0   libsystem_kernel.dylib         0x00007fff883f9cd2 semaphore_wait_trap + 10

1   CrashReporterSupport           0x00007fff8ed6775b _CRIsAppleInternal + 344

2   CrashReporterSupport           0x00007fff8ed6abce CRIsAppleInternal + 31

3   CrashReporterSupport           0x00007fff8ed6aba3 CRHasBeenAppleInternalRecently + 82

4   GeoServices                   0x00007fff8d7a8f35 __32-[GEOPlatform isInternalInstall]_block_invoke + 11

5   libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

6   libdispatch.dylib             0x00007fff8715434b dispatch_once_f + 67

7   GeoServices                   0x00007fff8d7a8f28 -[GEOPlatform isInternalInstall] + 42

8   GeoServices                   0x00007fff8d5598ac __GEOInitialDefaults_block_invoke + 180

9   libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

10  libdispatch.dylib             0x00007fff8715434b dispatch_once_f + 67

11  GeoServices                   0x00007fff8d558d4b GEOGetDefaultWithSource + 665

12  GeoServices                   0x00007fff8d8520b8 GEOShouldLog + 32

13  GeoServices                   0x00007fff8d8e28b7 -[GEOPhoneNumberResolverRemoteProxy resolvePhoneNumbers:handler:queue:] + 516

14  libdispatch.dylib             0x00007fff8715f8ff _dispatch_call_block_and_release + 12

15  libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

16  libdispatch.dylib             0x00007fff87159083 _dispatch_queue_drain + 754

17  libdispatch.dylib             0x00007fff8715f6c9 _dispatch_queue_invoke + 549

18  libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

19  libdispatch.dylib             0x00007fff871582e3 _dispatch_root_queue_drain + 1890

20  libdispatch.dylib             0x00007fff87157b48 _dispatch_worker_thread3 + 91

21  libsystem_pthread.dylib       0x00007fff88c094f2 _pthread_wqthread + 1129

22  libsystem_pthread.dylib       0x00007fff88c07375 start_wqthread + 13

 

 

Thread 13:

0   libsystem_kernel.dylib         0x00007fff883f9c96 mach_msg_trap + 10

1   libxpc.dylib                   0x00007fff8740cf5b xpc_pipe_routine + 249

2   libxpc.dylib                   0x00007fff8740cdf6 _xpc_interface_routine + 163

3   libxpc.dylib                   0x00007fff874104cf _xpc_look_up_endpoint + 192

4   libxpc.dylib                   0x00007fff87410333 _xpc_connection_bootstrap_look_up_slow + 312

5   libxpc.dylib                   0x00007fff8740ffc3 _xpc_connection_init + 562

6   libxpc.dylib                   0x00007fff8740fd83 _xpc_connection_resume_init + 14

7   libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

8   libdispatch.dylib             0x00007fff87159083 _dispatch_queue_drain + 754

9   libdispatch.dylib             0x00007fff8715f6c9 _dispatch_queue_invoke + 549

10  libdispatch.dylib             0x00007fff87154453 _dispatch_client_callout + 8

11  libdispatch.dylib             0x00007fff871582e3 _dispatch_root_queue_drain + 1890

12  libdispatch.dylib             0x00007fff87157b48 _dispatch_worker_thread3 + 91

13  libsystem_pthread.dylib       0x00007fff88c094f2 _pthread_wqthread + 1129

14  libsystem_pthread.dylib       0x00007fff88c07375 start_wqthread + 13

 

 

Thread 14:

0   libsystem_kernel.dylib         0x00007fff883ff78a __workq_kernreturn + 10

1   libsystem_pthread.dylib       0x00007fff88c07375 start_wqthread + 13

 

 

Binary Images:

       0x101d74000 -        0x101e52ff7  com.apple.FaceTime (3.0 - 2586) <43d86e92-1749-3366-b396-f05c130d2551> /Applications/FaceTime.app/Contents/MacOS/FaceTime

       0x1048a6000 -        0x1048cbffb  com.apple.cmio.DAL.VDC-4 (701.0 - 4790) <efbc00a7-6a19-36c4-85e3-30fed5d4a0e6> /System/Library/Frameworks/CoreMediaIO.framework/Resources/VDC.plugin/Contents/ MacOS/VDC

    0x7fff87152000 -     0x7fff8717ffff  libdispatch.dylib (500.1.5) <6b38497e-9448-3433-9d6b-6223f2a99431> /usr/lib/system/libdispatch.dylib

    0x7fff87407000 -     0x7fff87430fff  libxpc.dylib (755.1.19) <3e09c275-a33b-357a-b0ab-a2ddf88ec9d5> /usr/lib/system/libxpc.dylib

    0x7fff883e8000 -     0x7fff88406fff  libsystem_kernel.dylib (3247.1.106) <7dd242a1-e2bf-39d1-8787-b174046e4f15> /usr/lib/system/libsystem_kernel.dylib

    0x7fff88c06000 -     0x7fff88c0fff7  libsystem_pthread.dylib (137.1.1) <1373d0f1-c6ca-364e-a6ba-8bdbd0d34670> /usr/lib/system/libsystem_pthread.dylib

    0x7fff8955e000 -     0x7fff8a180fff  com.apple.AppKit (6.9 - 1404.11) <ae68d5c7-0215-3027-a54b-437b1b392ca2> /System/Library/Frameworks/AppKit.framework/Versions/C/AppKit

    0x7fff8bb04000 -     0x7fff8bbdcfff  com.apple.CoreMedia (1.0 - 1731.15.4) <30c4c79b-38e7-331f-a3d1-8d0777d23fd4> /System/Library/Frameworks/CoreMedia.framework/Versions/A/CoreMedia

    0x7fff8cae1000 -     0x7fff8cf55ff7  com.apple.CoreFoundation (6.9 - 1253) <a8a44d66-a3b2-3b5d-b75b-ec2dc968f4bd> /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation

    0x7fff8d53e000 -     0x7fff8d9abffb  com.apple.GeoServices (1.0 - 1151.2.13.1) <13cd8bac-6dfd-3bd1-a2c4-683d5e2de330> /System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

    0x7fff8e657000 -     0x7fff8e6a2ff7  com.apple.CoreMediaIO (701.0 - 4790) <999ced97-2777-37ef-8425-f25b1b1f5a04> /System/Library/Frameworks/CoreMediaIO.framework/Versions/A/CoreMediaIO

    0x7fff8ed66000 -     0x7fff8ed71fff  com.apple.CrashReporterSupport (10.11 - 715) <d0d22e00-4da0-3aef-8522-0814f9070666> /System/Library/PrivateFrameworks/CrashReporterSupport.framework/Versions/A/Cra shReporterSupport

    0x7fff8f020000 -     0x7fff8f074ff7  com.apple.TelephonyUtilities (1.0 - 1.0) <d854e998-882c-3ba2-abc4-b88ba70092ca> /System/Library/PrivateFrameworks/TelephonyUtilities.framework/Versions/A/Telep honyUtilities

    0x7fff8f2c0000 -     0x7fff90524ffb  com.apple.CoreGraphics (1.600.0) <58d776c4-1455-305a-a3ec-645d418541cc> /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics

    0x7fff9054d000 -     0x7fff905dafe7  libsystem_c.dylib (1081.1.3) <a60ce86d-1ff3-32ad-a672-c7597f884529> /usr/lib/system/libsystem_c.dylib

    0x7fff92d28000 -     0x7fff92d2bffb  libdyld.dylib (360.14) <f9d64d8c-4c33-3d06-b7f8-697f13292894> /usr/lib/system/libdyld.dylib

    0x7fff92f98000 -     0x7fff934eeff7  com.apple.MediaToolbox (1.0 - 1731.15.4) <ba54842f-7017-3e07-98a5-94e59c462929> /System/Library/Frameworks/MediaToolbox.framework/Versions/A/MediaToolbox

    0x7fff978d0000 -     0x7fff978e1ff7  libsystem_trace.dylib (200) <e26a91ea-ad67-3fa2-a3b6-79a93dcc716e> /usr/lib/system/libsystem_trace.dylib

    0x7fff98239000 -     0x7fff9843dfe3  com.apple.AVConference (3.0 - 816.11) <de4115e0-27ed-30fa-bb04-97c25b614fbc> /System/Library/PrivateFrameworks/AVConference.framework/Versions/A/AVConferenc e

 

I appreciate any help.

iMac (20-inch Mid 2007)

Posted on Oct 5, 2015 9:24 PM

Close
jfulater

Q: FaceTime crashes after el Capitan upgrade.

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  • Helpful answers

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  • by henri brun,

    henri brun henri brun Oct 19, 2015 5:46 AM in response to jfulater
    Level 1 (5 points)
    Oct 19, 2015 5:46 AM in response to jfulater

    Même problème.     J'ai aussi réinstallé une nouvelle fois Elcapitan. Le problème reste.

    Imac 24 pouces 2007

  • by windex,

    windex windex Oct 20, 2015 7:29 AM in response to jfulater
    Level 1 (0 points)
    Oct 20, 2015 7:29 AM in response to jfulater

    I wish I'd seen this thread earlier.  Installed El Capitan yesterday.  All went well except for having to recreate my iCloud mail account to get that to work, then tried FaceTime. Bang! Now it quits upon video call acceptance from either direction.  Mine is also a mid 2007 iMac 24In.  I may try going back to Yosemite until the next EC upgrade.

  • by fernandfromvarsenare,

    fernandfromvarsenare fernandfromvarsenare Oct 22, 2015 12:54 AM in response to windex
    Level 1 (0 points)
    Oct 22, 2015 12:54 AM in response to windex

    Same problem on my iMac 2007 21", but not on my Mac Book Air Medio 2012.
    I sincerely hope that Apple listens to all of us!

    So again...Apple please help us out of this miserie.

  • by fernandfromvarsenare,

    fernandfromvarsenare fernandfromvarsenare Oct 22, 2015 12:57 AM in response to fernandfromvarsenare
    Level 1 (0 points)
    Oct 22, 2015 12:57 AM in response to fernandfromvarsenare

    Even with the first update OS X10.11.1 the problem still persists

    Is there really no way to contact somebody at Apple to tell them about our problem?

    An e-mail address perhaps?

  • by henri brun,

    henri brun henri brun Oct 22, 2015 1:14 AM in response to fernandfromvarsenare
    Level 1 (5 points)
    Oct 22, 2015 1:14 AM in response to fernandfromvarsenare

    Sainte Pomme, priez pour nous?

  • by swisslad,

    swisslad swisslad Oct 22, 2015 1:20 AM in response to fernandfromvarsenare
    Level 1 (0 points)
    Oct 22, 2015 1:20 AM in response to fernandfromvarsenare

    After upgrade to OSX 10.11.1 I hadn't tested - but feared the worst.

    My understanding is that crash details are auto sent to Apple. I assume that they assess priority by the number of occurrences - which are clearly not many, and refer to the oldest iMacs listed as compatible for Yosemite and El Capitan.

    You can visit an Apple store and ask the question. Online you can contact by phone after listing the problem - a charge is made for this I think about $30!

    I am disappointed that no 'experts' on here who have looked at these threads and with crash reports listed have come up with any suggestions as to where the problem lies. My guess is the graphics card.

  • by fernandfromvarsenare,

    fernandfromvarsenare fernandfromvarsenare Oct 22, 2015 2:50 AM in response to swisslad
    Level 1 (0 points)
    Oct 22, 2015 2:50 AM in response to swisslad

    I contacted Apple support, and during 2 days they made me do a lot of things. Clean install, delete the HD, back up from Time Machine, reinstall OS W 10.11.

    Nothing helped. They told me that I had to wait the first update. But clearly it didn't help.

    I doubt it is the graphic card, because a I now many people who have also iMacs Mid 2007 and they do not have that problem!

    Is there  anybody out there who has the e-mail address of the CEO of Apple?

    Maybe an e-mail to the big boss could help

  • by swisslad,

    swisslad swisslad Oct 22, 2015 3:34 AM in response to fernandfromvarsenare
    Level 1 (0 points)
    Oct 22, 2015 3:34 AM in response to fernandfromvarsenare

    Thank you for that report and all the trouble you have been through. At least it has helped the rest of us not to waste time doing all the standard 'fault recovery' procedures that are suggested when they can't identify the actual problem.

    I don't know if this is still current ******* but if you are willing I suggest you reference the several websites on here and macrumors.com and the fact that crashes have been automatically reported and by users testing the public betas OSX 10.11.1.

    Let me know if you want any other information.

     

    <Edited by Host>

  • by fernandfromvarsenare,

    fernandfromvarsenare fernandfromvarsenare Oct 22, 2015 3:45 AM in response to swisslad
    Level 1 (0 points)
    Oct 22, 2015 3:45 AM in response to swisslad

    Since i life in Belgium and I am Dutch speaking, my English is not to such a standard of understanding everything you write.

    What do you mean by... but if you are willing I suggest you reference the several websites on here and macrumors.com and the fact that crashes have been automatically reported and by users testing the public betas OSX 10.11.1.

    I already mentioned that problem to a leading magazine in the Netherlands - iCreate - and they told me that if Apple support couldn't help, they couldn't either.

  • by cherassefrombelfort,

    cherassefrombelfort cherassefrombelfort Oct 22, 2015 8:04 AM in response to henri brun
    Level 1 (0 points)
    Oct 22, 2015 8:04 AM in response to henri brun

    après la mise à jour 10.11.1, facetime continue de se crasher des obtention de la communication....

    faut-il attendre une deuxième mise à jour? l'age "canonique " d'un iMac mi 2007 en est-il finalement la cause?

  • by swisslad,

    swisslad swisslad Oct 22, 2015 11:03 AM in response to fernandfromvarsenare
    Level 1 (0 points)
    Oct 22, 2015 11:03 AM in response to fernandfromvarsenare

    Sorry to confuse - just suggesting that any further contact with Apple should include mention of the number of complaints on Apple support sites (although they don't read them we are told)

  • by fernandfromvarsenare,

    fernandfromvarsenare fernandfromvarsenare Oct 22, 2015 11:18 AM in response to swisslad
    Level 1 (0 points)
    Oct 22, 2015 11:18 AM in response to swisslad

    That's the problem! We don't know how many crash reports were sent to Apple.

    As I wrote earlier, we should have an official emailadress at Apple were we can tell about our problem.

    And yes, maybe we should wait for the second update?

  • by LoneRider191,

    LoneRider191 LoneRider191 Oct 23, 2015 5:43 AM in response to fernandfromvarsenare
    Level 1 (0 points)
    Oct 23, 2015 5:43 AM in response to fernandfromvarsenare

    Adding to the weight of the evidence, my 24" iMac (mid 2007) crashes on connect to Facetime with 10.11.1. However, my mid-2012 MBP works fine (w/10.11). I've sent reports to Apple and will continue to do so from time to time. Looks like it will be at least 10.11.2 to resolve this issue. Thanks for all these reports as it saves me from possibly going through the support recommended machine gyrations to try to fix this. To ensure that I didn't have some hardware failure, I also booted from an external drive with a Carbon Copy Cloner version of Mavericks and the iMac connected perfectly on Facetime. If I didn't have the second machine available, I'd back up to Yosemite (or even Mavericks) on the iMac to at least temporarily resolve this.

  • by fernandfromvarsenare,

    fernandfromvarsenare fernandfromvarsenare Oct 23, 2015 6:30 AM in response to LoneRider191
    Level 1 (0 points)
    Oct 23, 2015 6:30 AM in response to LoneRider191

    So we live in hope Hopefully it won't take to long before the second update is released!

  • by Saundhaus,

    Saundhaus Saundhaus Nov 18, 2015 10:31 AM in response to jfulater
    Level 1 (85 points)
    Nov 18, 2015 10:31 AM in response to jfulater

    Sadly, I have a 24" iMac from 2007 and having the same problem. I was hoping there would be an answer by now.

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