Hi community members,
Tried to download on-line but failed trice after about 700MB of download. Now even not able to download. Displaying error message "The product distribution file is not assessable as it may be damaged or was not signed-in". When I click 'learn more' dialogue box, it does not worked. Please help me.
Regards,
R Jagadeesan
MacBook Air
Go to the App Store menu bar click Store > Sign Out
Restart your Mac then launch the App Store then back to the menu bar click Store > Sign In
Then try downloading El Capitan.
If that doesn't help, a Safe Mode boot deletes system caches that may help.
Top left corner of your screen click the Apple > Shut Down.
After your Mac shuts down, wait 10 seconds, then press the power button.
Immediately after you hear the startup tone, hold down the Shift key. You should press the Shift key as soon as possible after you hear the startup tone, but not before.
Release the Shift key when you see the gray Apple logo and progress indicator.
Once you are in Safe Mode, go back to the Apple menu. From the drop down menu click: Restart
Then try downloading El Capitan again.
About Safe Mode
I tried these steps. The DL halts after a minute.
It might be because of a slow ADSL line.
Is there any FTP access to this file, leaving me an option to DL with a client that is less sensitive for low speed and interuptions?
Yours,
hello, this is what happening :
the download is almost full but gives an error at the end, i restart computer retry , it starts back at 6.05 giga and gives the error after ten minutes.....
the same thing happened on another similar desktop i have
any suggestions?
big thanks
Thank you very much Carilyn Samit!
unable to download OS X EP capitan
