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All replies
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Helpful answers
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Oct 6, 2015 7:34 AM in response to itisrossby léonie,★HelpfulTwo things to try, Ross:
- First try, if removing the iPod Photo Cache from your library will help, see this document: About the iPod Photo Cache folder - Apple Support
Remove the folder from the library as described and then try again. - If that does not suffice, repair your Photos Library. But make a backup copy first. See this Help page: https://help.apple.com/photos/mac/1.0/?lang=en#/pht6be18f93
- First try, if removing the iPod Photo Cache from your library will help, see this document: About the iPod Photo Cache folder - Apple Support
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Oct 6, 2015 7:36 AM in response to léonieby itisross,You are a God send thanks so much!!! I would never have worked that out!
The removal of the iPod Photo Cache worked perfectly, i just had to make sure it was also cleared from my trash.
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Oct 6, 2015 11:42 AM in response to léonieby GermanPeter,thank you also....I had nearly the same problem: could not synch my photos via iTunes with my iPhone....and your solution #1 helped! Thank you very much... Peter
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Oct 6, 2015 12:01 PM in response to GermanPeterby GermanPeter,oh no....my joy was too early:
when I try to make an sync (iPhone 6 - iTunes) overtime the answer is: iTunes can not sync photos to the iPhone, "Peter's iPhone" as your photo library is not yet available. Try again later. ---and of course: later is no option. It still not works.... do you have any suggestions?
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Oct 6, 2015 12:42 PM in response to GermanPeterby léonie,as your photo library is not yet available.
Where is your Photo library stored? Is it on an external drive, perhaps a network volume that needs to be mounted?
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Oct 6, 2015 1:20 PM in response to léonieby GermanPeter,no...I'm afraid not ;-) its on the hard disk of my iMac.. (normal). Perhaps iTunes is confused because I got "fotos" and "iPhoto", too...?
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Oct 6, 2015 1:54 PM in response to GermanPeterby léonie,Is your Photos library enabled as the System Photo Library in the Photos > Preferences > General? "Use as System Photo Library" needs to be grayed out.
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Oct 7, 2015 9:30 AM in response to léonieby GermanPeter,it is grayed out... I tried again a few minutes ago...same end: it started after I upgraded for ios9 and osX el capitan... :-(
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Oct 7, 2015 9:45 AM in response to GermanPeterby léonie,GermanPeter wrote:
it is grayed out... I tried again a few minutes ago...same end: it started after I upgraded for ios9 and osX el capitan... :-(
Try this:
- Quit Photos if it is running.
- Then open your User Library and remove the complete folder ~/Library/Containers/com.apple.Photos/
- and the file ~/Library/Preferences/com.apple.Photos.plist
Your user library may still be hidden.To reveal the hidden User Library:
- Bring the Finder forward by clicking on the Desktop or the Finder icon in the Dock.
- Select your user/home folder (with the house icon in the Finder sidebar)
- With that Finder window as the front window, press the key combination ⌘J to bring up the View options.
- In the View options panel enable ’Show Library Folder’. That will make your user library folder visible in your Home folder.
- Open your Home folder, then the Library folder, then Containers.
- Move the complete folder ~/Library/Containers/com.apple.Photos to your desktop. Move the entire folder, not just the contents.
- Remove ~/Library/Preferences/com.apple.Photos.plist as well.
Now restart the Mac, launch Photos and try again to disable the labels on the maps and to preview your book. If all is well, delete the folder from the Desktop.
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Oct 7, 2015 10:34 AM in response to léonieby GermanPeter,Hi Léonie, I am very sorry but it still did not work :-( first all seemed to be happening well, but at the end it was the same problem. You can bet I am searching also for informations at the themes "photo system library not available" or similar but it seems to be a single problem... for myself until now I got no clue....
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Oct 7, 2015 11:03 AM in response to GermanPeterby léonie,Have you tried to trouble shoot the iPhone? Ask in the iPhone forum as well.
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Oct 7, 2015 11:06 AM in response to GermanPeterby GermanPeter,perhaps as a last resort I'll try to repair the Photos Library...but that will last, because there are so much Photos... by the way: thank you again very much for your help!
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Oct 7, 2015 11:10 AM in response to léonieby GermanPeter,hm...I can try. Until now I did not think it as a problem of the Phone...I'll look around...