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Panic Report: Your computer was restarted because of a problem

I always have this issue, especially after el capitan upgrade.


this is the problem details and system configuration.


*** Panic Report *** panic(cpu 2 caller 0xffffff800a329890): "Invalid queue element pointers for 0xffffff801c52f000: next 0 prev 0"@/Library/Caches/com.apple.xbs/Sources/xnu/xnu-3247.1.106/osfmk/kern/queue.h:241 Backtrace (CPU 2), Frame : Return Address 0xffffff913bc03cc0 : 0xffffff800a2e5357 0xffffff913bc03d40 : 0xffffff800a329890 0xffffff913bc03d80 : 0xffffff800a326142 0xffffff913bc03e60 : 0xffffff800a2ef4f9 0xffffff913bc03e80 : 0xffffff7f8aa41051 0xffffff913bc03eb0 : 0xffffff7f8aa41517 0xffffff913bc03f00 : 0xffffff800a3196ba 0xffffff913bc03fb0 : 0xffffff800a3d14b7 Kernel Extensions in backtrace: com.symantec.kext.internetSecurity(5.4f4)[77BF0BC5-BEF4-34FF-9160-C22D470BB3B2]@0xffffff7f8aa3d000->0xffffff7f8aa4bfff BSD process name corresponding to current thread: kernel_task Mac OS version: 15A284 Kernel version: Darwin Kernel Version 15.0.0: Wed Aug 26 16:57:32 PDT 2015; root:xnu-3247.1.106~1/RELEASE_X86_64 Kernel UUID: 37BC582F-8BF4-3F65-AFBB-ECF792060C68 Kernel slide: 0x000000000a000000 Kernel text base: 0xffffff800a200000 __HIB text base: 0xffffff800a100000 System model name: MacBookPro11,1 (Mac-189A3D4F975D5FFC) System uptime in nanoseconds: 32979140152465 last loaded kext at 8672270481042: com.apple.iokit.IOBluetoothUSBDFU 4.4.0f4 (addr 0xffffff7f8ce1e000, size 12288) last unloaded kext at 8777169500547: com.apple.driver.AppleUSBTCKeyEventDriver 245.4 (addr 0xffffff7f8ce12000, size 8192) loaded kexts: org.virtualbox.kext.VBoxNetAdp 4.3.30 org.virtualbox.kext.VBoxNetFlt 4.3.30 org.virtualbox.kext.VBoxUSB 4.3.30 org.virtualbox.kext.VBoxDrv 4.3.30 com.intel.kext.intelhaxm 1.1.1 com.symantec.kext.ips 3.9.2f1 com.symantec.kext.internetSecurity 5.4f4 com.apple.filesystems.autofs 3.0 com.apple.driver.AudioAUUC 1.70 com.apple.driver.AGPM 110.20.19 com.apple.driver.ApplePlatformEnabler 2.5.1d0 com.apple.driver.X86PlatformShim 1.0.0 com.apple.driver.pmtelemetry 1 com.apple.iokit.IOUserEthernet 1.0.1 com.apple.iokit.IOBluetoothSerialManager 4.4.0f4 com.apple.driver.AppleHDA 272.50 com.apple.driver.AppleUpstreamUserClient 3.6.1 com.apple.driver.AppleOSXWatchdog 1 com.apple.Dont_Steal_Mac_OS_X 7.0.0 com.apple.driver.AppleLPC 3.1 com.apple.driver.AppleBacklight 170.8.1 com.apple.driver.AppleIntelHD5000Graphics 10.0.8 com.apple.driver.AppleHV 1 com.apple.driver.AppleThunderboltIP 3.0.8 com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.4.0f4 com.apple.driver.AppleCameraInterface 5.41.0 com.apple.driver.AppleSMCLMU 208 com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0 com.apple.driver.AppleMCCSControl 1.2.13 com.apple.driver.AppleIntelFramebufferAzul 10.0.8 com.apple.driver.AppleUSBCardReader 3.7.1 com.apple.driver.AppleUSBTCButtons 245.4 com.apple.driver.AppleUSBTCKeyboard 245.4 com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1 com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0 com.apple.BootCache 37 com.apple.iokit.IOAHCIBlockStorage 2.8.0 com.apple.driver.AppleAHCIPort 3.1.5 com.apple.driver.AirPort.Brcm4360 1000.13.1a3 com.apple.driver.AppleSmartBatteryManager 161.0.0 com.apple.driver.AppleRTC 2.0 com.apple.driver.AppleACPIButtons 4.0 com.apple.driver.AppleHPET 1.8 com.apple.driver.AppleSMBIOS 2.1 com.apple.driver.AppleACPIEC 4.0 com.apple.driver.AppleAPIC 1.7 com.apple.nke.applicationfirewall 163 com.apple.security.quarantine 3 com.apple.security.TMSafetyNet 8 com.apple.iokit.IOUSBUserClient 900.4.1 com.apple.kext.triggers 1.0 com.apple.driver.DspFuncLib 272.50 com.apple.kext.OSvKernDSPLib 525 com.apple.driver.AppleBacklightExpert 1.1.0 com.apple.iokit.IOSurface 108.0.1 com.apple.driver.CoreCaptureResponder 1 com.apple.iokit.IONDRVSupport 2.4.1 com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.4.0f4 com.apple.iokit.IOBluetoothFamily 4.4.0f4 com.apple.driver.AppleHDAController 272.50 com.apple.iokit.IOHDAFamily 272.50 com.apple.iokit.IOAudioFamily 203.8 com.apple.vecLib.kext 1.2.0 com.apple.driver.X86PlatformPlugin 1.0.0 com.apple.driver.IOPlatformPluginFamily 6.0.0d7 com.apple.iokit.IOSerialFamily 11 com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0 com.apple.driver.AppleSMC 3.1.9 com.apple.driver.AppleSMBusController 1.0.14d1 com.apple.AppleGraphicsDeviceControl 3.11.31 com.apple.iokit.IOAcceleratorFamily2 203.7.1 com.apple.iokit.IOGraphicsFamily 2.4.1 com.apple.iokit.IOSCSIBlockCommandsDevice 3.7.7 com.apple.iokit.IOUSBMassStorageDriver 1.0.0 com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.7 com.apple.driver.AppleUSBMultitouch 250.4 com.apple.iokit.IOUSBHIDDriver 900.4.1 com.apple.driver.usb.AppleUSBHostCompositeDevice 1.0.1 com.apple.driver.usb.AppleUSBHub 1.0.1 com.apple.driver.CoreStorage 517 com.apple.iokit.IOAHCIFamily 2.8.0 com.apple.driver.AppleThunderboltDPInAdapter 4.1.2 com.apple.driver.AppleThunderboltDPAdapterFamily 4.1.2 com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2 com.apple.driver.AppleThunderboltNHI 4.0.1 com.apple.iokit.IOThunderboltFamily 5.0.6 com.apple.iokit.IO80211Family 1100.23 com.apple.driver.mDNSOffloadUserClient 1.0.1b8 com.apple.iokit.IONetworkingFamily 3.2 com.apple.driver.corecapture 1.0.4 com.apple.driver.usb.AppleUSBXHCIPCI 1.0.1 com.apple.driver.usb.AppleUSBXHCI 1.0.1 com.apple.iokit.IOUSBFamily 900.4.1 com.apple.iokit.IOUSBHostFamily 1.0.1 com.apple.driver.AppleUSBHostMergeProperties 1.0.1 com.apple.driver.AppleEFINVRAM 2.0 com.apple.driver.AppleEFIRuntime 2.0 com.apple.iokit.IOHIDFamily 2.0.0 com.apple.iokit.IOSMBusFamily 1.1 com.apple.security.sandbox 300.0 com.apple.kext.AppleMatch 1.0.0d1 com.apple.driver.AppleKeyStore 2 com.apple.driver.AppleMobileFileIntegrity 1.0.5 com.apple.driver.AppleCredentialManager 1.0 com.apple.driver.DiskImages 414 com.apple.iokit.IOStorageFamily 2.1 com.apple.iokit.IOReportFamily 31 com.apple.driver.AppleFDEKeyStore 28.30 com.apple.driver.AppleACPIPlatform 4.0 com.apple.iokit.IOPCIFamily 2.9 com.apple.iokit.IOACPIFamily 1.4 com.apple.kec.Libm 1 com.apple.kec.pthread 1 com.apple.kec.corecrypto 1.0 Model: MacBookPro11,1, BootROM MBP111.0138.B15, 2 processors, Intel Core i5, 2.4 GHz, 8 GB, SMC 2.16f68 Graphics: Intel Iris, Intel Iris, Built-In Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020 Memory Module: BANK 1/DIMM0, 4 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343531533641465238412D50422020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x112), Broadcom BCM43xx 1.0 (7.21.94.25.1a3) Bluetooth: Version 4.4.0f4 16320, 3 services, 18 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD SM0256F, 251 GB USB Device: USB 3.0 Bus USB Device: USB Device USB Device: Apple Internal Keyboard / Trackpad USB Device: BRCM20702 Hub USB Device: Bluetooth USB Host Controller Thunderbolt Bus: MacBook Pro, Apple Inc., 17.2 can you help me solve this problem? thank you.

MacBook Pro, OS X Yosemite (10.10)

Posted on Oct 6, 2015 5:36 AM

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Question marked as Best reply

Posted on Oct 6, 2015 5:24 PM

Remove the Norton/Symantec product by following these instructions. If you have a different version of the product, the procedure may be different.

Back up all data before making any changes. Never install any "anti-virus" or "anti-malware" product again.

1 reply

Panic Report: Your computer was restarted because of a problem

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