HT201363: About Apple ID security questions

Learn about About Apple ID security questions
Aln007

Q: I want to reset my apple security questions but i cant because i dont have a recovery email and i want to talk to someone that can help me online but i dont know where that is. Help me!

I want to reset my apple security questions but i cant because i dont have a recovery email and i want to talk to someone that can help me online but i dont know where that is. Help me!

iPhone 5, iOS 9.0.2

Posted on Oct 6, 2015 4:39 AM

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Q: I want to reset my apple security questions but i cant because i dont have a recovery email and i want to talk to someone that can ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill Oct 6, 2015 5:03 AM in response to Aln007
    Level 10 (103,341 points)
    Apple TV
    Oct 6, 2015 5:03 AM in response to Aln007

    Welcome to the Apple community.


    If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.


    You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.