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All replies
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Helpful answers
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Oct 6, 2015 9:40 AM in response to PickwickVIby joe_7399,Greetings PickwickVI,
Thank you for becoming a member of the Apple Support Communities and for taking the time to post your first question! We’re glad you’re here and can’t wait to hear more from you! :-)
It sounds like this music which will not play offline may need to be saved to your iPod touch for offline listening. The attached article below explains this process.
Save songs, albums, and playlists to listen offline
You can save songs, albums, or playlists to listen to when you're not connected to the Internet.* You must save songs, albums, or playlists on each device that you want to use for offline listening.
On your iPhone, iPad, or iPod touch:
- In the Music app, find the item that you want to save.
- Tap the More Options icon
to the right of the song, album, or playlist name. - Tap Make Available Offline.
Songs and albums appear under My Music > Library. Playlists appear under My Music > Playlists.
You can view just songs, albums, playlists that you saved for offline listening:
- iPhone, iPad, iPod touch: In the My Music tab, tap Library. Then tap any of the different views (Artists, Albums, etc.), and enable Music Available Offline.
Add music from the Apple Music catalog to your library - Apple Support
I am a huge fan of Apple Music and can understand the frustration of not being able to listen offline. If these steps were helpful to you, we would like to hear back from you because this information may help other community members experiencing a similar issue.
We look forward to your continued involvement in the Apple Support Communities!
Cheers!
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Oct 7, 2015 10:02 PM in response to joe_7399by jonathanajay,★Helpfuli have somewhat the same issue. I made my entire music library available offline while in my home through wifi.
As soon as i leave my house those albums are no longer available offline...why is that?
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Oct 28, 2015 4:08 AM in response to PickwickVIby JCity156,EEven though I have my playlist downloaded on my iPod Touch, when the device is turned on with no Wifi, the apple Music dowloaded songs will not play. Only the songs I have from iTunes downloaded play. This problem is annoying, and I have called Apple a few times to report this issue. It happened in iOS 8 and they fixed it. Once iOS 9 came out, the issue returned. What I do to get around it for now is to turn my wifi on while I am in the house, start playing a track from my downloaded playlist, and while the song is playing, switch scrrens and shut wifi off. I then switch back to the playlist and pause the song. only by doing this am I able to play my downloaded music while not in wifi. When you turn on your iPod, Apple Music is always looking for wifi and will not play if it dies not make that connection. While in wifi, I tape For You as well as New and let them populate and then start my downloaded playlist.
ANother issue is that the music videos will not expand to full screen on the iPad Mini. This too was an issue in iOS 8 that I reported to Aplle and was fixed only to return when iOS 9 came out. I am using the latest update of iOS9
i Wish Apple would at leas acknowledge the issue and let people know they are working on a fiix.
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Nov 3, 2015 11:57 AM in response to JCity156by rogerfromsalisbury,This seems to work. Switching the ipod off seems to be the problem. This needs fixing!
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Jan 10, 2016 7:41 AM in response to JCity156by alang55,i've talked to support they say it's a known issue but they have no fix yet... very frustrating i'll be calling in again today to see what's going on, may have to cancel apple music for a while until this issue is fixed, i use my iPod for music mostly when I'm out of wifi, if i can't play music, then I'm not interested in paying for something that's useless to me
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Jan 10, 2016 12:14 PM in response to alang55by Sailormonkey45,Cone Apple! We pay for a service yet it's not fully providing. Why hasn't this been fixed yet! The whole point of Offline music is to play it offline!!
DO us all a favour and fix this now or you will lose all this custom to Spotifi
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Mar 10, 2016 10:25 AM in response to joe_7399by teal90,I as well came across this issue I did a reset on my iPod and had to re-download everything and still came across the same issue. We pay for this service and you guys have yet no fix for it and it's been months. Because of this issue I have canceled my subscription and have moved my services to another provider like Spotify or Pandora !
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Mar 11, 2016 9:06 PM in response to teal90by nibur,This is extraordinarily frustrating. I have the latest OS on my iPhone 6 and have a family membership for Apple Music. None of the downloaded music will play unless I am connected to the internet. I was on a plane coming back from a business trip and downloaded a bunch of music to play on the way home and ended up not being able to listen to any of the new music but just the music I had that was purchased. Is this some ploy for Apple to try and get us to buy music on top of the streaming service????
Apple, get it together. Your whole pitch is that you control the hardware and software so things will "just work." Well, this are not working.....!
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Mar 12, 2016 12:17 AM in response to PickwickVIby Miamao,Iphone 5s 9.2.1.The same problem! Downloaded music on phone disappears in a few days! Music is in the collection but it must be downloaded again! I tired of downloading music again and again, that would listen to it in the car offline!
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Mar 16, 2016 9:47 AM in response to PickwickVIby LoverOfTabletPCsNiPods,I'm glad I'm not the only one having this issue! I "downloaded" playlists for a cruise, where I WILL NOT pay for internet. The music will not play although it says downloaded.
Oddly it will work 45% of the time in "Airplane Mode". But when you use it in airplane mode then you can't play it over Bluetooth on a beats pill or headphones!! I'm incredibly frustrated!
