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User profile for user: tony@ctm
tony@ctm Author
User level: Level 1
2 points

IMessages are not delivering from my mac, nor will FaceTime connect. Why is this?

On my Macbook Air I can receive iMessage's however when I reply the message bounces back 'not delivered'.

Additionally, if i try to make a FaceTime call, the call fails. All of my contacts are displayed in messages and the previous message threads are there. However, all previous FaceTime calls are labelled as 'Unknown' with no number despite having made calls on here to contacts before.


Both of these used to work. It has seemed to stop working since I have connected to a new Wifi at University.


I have tried restarting my iMessages from my iPhone and turning on/off firewalls. However this has not helped.


Is there anything I could do


Thank you.

Robyn Martin

MacBook Air

Posted on Oct 6, 2015 6:46 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,039 points

Posted on Oct 6, 2015 10:42 AM

Do a backup, preferably 2 backups on 2 separate drives.


Quit the application.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iChat.plist. Move the .plist to your desktop.


Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.


If that doesn’t work, repeat the above but delete the com.apple.imagent.plist


Thanks to leonie for some information contained in this.

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Question marked as Best reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,039 points

Oct 6, 2015 10:42 AM in response to tony@ctm

Do a backup, preferably 2 backups on 2 separate drives.


Quit the application.


Go to Finder and select your user/home folder. With that Finder window as the front window, either select Finder/View/Show View options or go command - J. When the View options opens, check ’Show Library Folder’. That should make your user library folder visible in your user/home folder. Select Library. Then go to Preferences/com.apple.iChat.plist. Move the .plist to your desktop.


Restart the computer, open the application and test. If it works okay, delete the plist from the desktop.

If the application is the same, return the .plist to where you got it from, overwriting the newer one.


If that doesn’t work, repeat the above but delete the com.apple.imagent.plist


Thanks to leonie for some information contained in this.

Reply

IMessages are not delivering from my mac, nor will FaceTime connect. Why is this?

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