El Capitan - Bluetooth Not Available

I've been looking through the forums and I'm seeing several references to folks running El Capitan getting the bluetooth icon with a lightning bolt through it, and a drop-down menu that just states "Bluetooth: Not Available". I have a MacBook Pro 15" Retina (Mid-2015).


My additional symptoms are:

  1. There is NO Bluetooth Preference Pane. It's gone.
  2. There are various errors in /var/log/system.log:
    • Oct 6 09:00:57 ohcpisvp kernel[0]: Sandbox: AssetCacheLocato(1222) deny(1) file-read-data /Applications/Utilities/Bluetooth File Exchange.app/Contents/MacOS/Bluetooth File Exchange/..namedfork/rsrc
    • Oct 6 09:00:57 ohcpisvp kernel[0]: Sandbox: AssetCacheLocato(1222) deny(1) file-read-data /Applications/Utilities/Bluetooth File Exchange.app
    • Oct 6 09:00:57 ohcpisvp kernel[0]: **** [IOBluetoothFamily][SearchForTransportEventTimeOutHandler] -- Missing Bluetooth Controller Transport!
  3. Running System Report shows "No Information found" under Bluetooth


This started with an upgrade from Yosemite to El Capitan (retail App Store). Bluetooth operated fine previously.

Disk Utility returns clean.


There is no longer a "Fix Permissions", as El Capitan instantiated the "System Integrity Protection" capability, removing fix permissions (and permanently fixing permissions on all system files).


I have tried the two solutions that were posted elsewhere:

  1. Reset SMC (Shutdown, press CNTL-Option-SHIFT-Power, let all of them go simultaneously, then power up)
  2. Delete /Library/Preferences/com.apple.Bluetooth.plist


The SMC reset, initially, seemed to return Bluetooth functionality, but putting the system to sleep and re-awakening it caused it to disappear again, since them it's been offline.


Looking to see how many other folks are experiencing this issue, so we can get some attention on it (especially since it seems to have been a common occurrence during the Betas), and to see if anyone has a sticky solution? Resetting the SMC every time I boot seems a bit ridiculous.


-Rob

MacBook Pro, Mac OS X (10.4.10)

Posted on Oct 6, 2015 6:24 AM

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101 replies

Jul 3, 2016 5:31 AM in response to pickerin

Bluetooth not available issue on the late 2015 iMac. FileVault is off anyway. -unplugging USB devices didn't help - SMC reset didn't help (tried several times with different time periods) - plist trash only helped the first time - NVRAM reset helped after none of the above helped!!! haven't restarted yet, need to wait and see how long it would last

Jul 28, 2016 3:06 PM in response to 6uka

Installed new OS 10.11.6 and same issue. Tried to reset NVRAM. No luck.. Funny thing is BT keyboard & mouse work, but can only use basic properties. Function keys don't work and only single left or right click on mouse works, even though menu bar shows "Bluetooth Not Available". Weird and still if I restart in Safe mode it works...I wish Apple would find a fix already ....

Aug 2, 2016 10:58 PM in response to pickerin

I just purchased a 13-inch MacBook Pro, spent the better part of my evening trying to import my data, settings, applications, etc. from a desktop iMac Time Machine backup and then when I finally got things up and going was halted by this same "Bluetooth Not Available" message. Researched all the same methods of troubleshooting you have with no results at all, didn't even work for a little while. Finally, I realized I had my power plug and an external 27" display plugged into the laptop and wondered if I removed all connections to the laptop (as suggested in another troubleshooting article to remove all USB devices) would that work. And it did. So if you are stumped like I was, disconnect everything from the machine and startup from the battery (on a MacBook Pro) and hopefully it will work for anyone else experiencing what I experienced.

Aug 3, 2016 3:30 AM in response to pickerin

to me it happened after sleep, only sometimes, it's intermittent. the only two things which worked were rebooting the OS X and/or reloading Bluetooth module.


as mentioned in http://apple.stackexchange.com/questions/156863/bluetooth-issues-after-sleep-in- os-x-yosemite-10-10

do this in Terminal, when BT does not work again and you don't have to reboot:

sudo kextunload -b com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport
sudo kextload -b com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport



reset SMC or PRAM did work - not because I reset it, but because a reboot was also involved.


I'm thinking if this has something to do when Mac goes to sleep when being connected... but it's only happening on my Macbook Pro mid 2012. not with iMac late 2012

Sep 30, 2016 7:24 AM in response to pickerin

I'm having this problem too. Just this afternoon, I came back to my MacBook and it was frozen (black screen, spinner going forever). I did a hard power-off (since there was no other way) and when it booted back up, Bluetooth was gone. No preferences panel, bluetooth icon says "Bluetooth: Not Available".


I have tried every solution proposed in this thread: reset SMC, NVRAM, turn off and disconnect USB and wait, kext unload/load. El Capitan 10.11.6 on MacBook Pro 13" (early 2015).


Judging by this thread, Apple doesn't seem too interested in solving the problem.

Oct 10, 2016 12:48 PM in response to shines2k

Yesterday I upgraded my 27" iMac to Sierra, thinking it might, just might, solve my lack of Bluetooth issue, that I have since I got this computer 8 months ago. Sierra did not correct a thing. I tried all the suggestions all over again & none of them worked. But whats really funny is that my Bluetooth keyboard & mouse work, but only in very basic mode. None of the function keys on keyboard work and mouse can only be used to left or right click. Scrolling doesn't work.

I wonder when Apple is going to realize that lots of us are having these issues and address the problem.

Even though there are work arounds, its still extremely frustrating..

Dec 23, 2016 4:01 PM in response to CCSI

This worked for me - 2011 27" iMac on El Capitan, quit recognizing bluetooth, no sys prefs visible, did not help to trash prefs file or reset PMU. Restarted, zapped the PRAM, nothing changed. But, after shutting down, unplugging both backup drives, letting it sit for 5 minutes, everything is fine on reboot. Able to plug drives back in and Bluetooth seems stable for now. Relief! We'll see, it is a 6 year old machine, but I have 29 Macs ranging from 2011 to 2016, and others retired that were older, I've never seen a loss of Bluetooth. Always something new.

Feb 21, 2017 8:47 AM in response to pickerin

Thanks for this tip - it worked for me. I just upgraded to 10.12.3 and this is the second time my Bluetooth went to unavailable - always after an OS upgrade. Both times it was solved by unplugging all peripherals (I use a Startech.com Thunderbolt 2 4K Docking Station) and doing a shutdown/restart. I also reset my NVRAM just for good measure.

Mar 7, 2017 11:11 PM in response to pickerin

It may be a simple synchronization issue having to due with your online iCloud account. I had the same issue temporarily which is why I was able to read this post. All I did was restart my computer and it was back up. There was a little box that said something about "cannot connect to iCloud" which was probably the issue in the first place. All I did was reconnect to the internet and it was fixed. Yes it's ********, and APPLE is ********, but what can you do right? Hopefully that helps.

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El Capitan - Bluetooth Not Available

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