zcolbster

Q: El Capitan Frozen After Sleep

I have an early 2015 Macbook Pro that I recently upgraded to El Capitan.  It wakes from sleep fine when it has been closed for a short amount of time, but if it is in sleep, say overnight, when it wakes, the keyboard and mouse are unresponsive.  This leads me to having to restart my computer daily now.  Does anyone know any fixes for this? Thank you.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 6, 2015 6:48 AM

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Q: El Capitan Frozen After Sleep

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  • by mgreenb2,

    mgreenb2 mgreenb2 Apr 24, 2016 3:22 PM in response to Mike32768
    Level 1 (4 points)
    Apr 24, 2016 3:22 PM in response to Mike32768

    I saw somewhere in this thread a suggestion to delete any unused Bluetooth devices. I had the same issue as a lot of people; if I put my macbook pro 15" to sleep, it would have crashed and I would have to push the power button to reboot, with a "wake from sleep error" report waiting for me. Funny thing was it didn't happen when I was on the road, only when I was home. Deleting all unused bluetooth devices fixed the issue for me

  • by elrosarito,

    elrosarito elrosarito May 6, 2016 4:05 PM in response to zcolbster
    Level 1 (4 points)
    May 6, 2016 4:05 PM in response to zcolbster

    same problem, here is a solution which worked for me:

     

    1. download sleepwatcher

     

    2. edit a file, for example pause.sh with following content (replace Ubuntu\ 64-bit\ 14.04.3.vmwarevm/Ubuntu\ 64-bit\ 14.04.3.vmx with your own VM path)


    /Applications/VMware\ Fusion.app/Contents/Library/vmrun stop Documents/Virtual\ Machines.localized/Ubuntu\ 64-bit\ 14.04.3.vmwarevm/Ubuntu\ 64-bit\ 14.04.3.vmx


    3. open a terminal and run:

    Downloads/sleepwatcher_2.2/sleepwatcher -s ./pause.sh

  • by anunitin,

    anunitin anunitin May 11, 2016 7:19 AM in response to zcolbster
    Level 1 (4 points)
    May 11, 2016 7:19 AM in response to zcolbster

    MacBook Pro (Retina, 15-inch, Mid 2014)

    OS X El Capitan 10.11.4 (15E65)


    I, too, started encountering this problem suddenly. Occasionally, opening the lid to wake the Mac would leave it in a state where the keyboard and trackpad did not respond. The cursor would not respond to the trackpad and I could not enter my password to login - the Mac is set to require login on wake. After a while the screen would blank out, but as noted in another post, the system was not hung because pressing the power button would cause the screen to come back again. That was the only button on the keyword that appeared to work, however an external USB mouse would move the cursor. I don't have a USB keyboard to test if that would have worked, I suspect it would have.


    The fix that appears to work for me (again thanks to another post I believe here), is to UNCHECK the following:


    System Presences -> Bluetooth -> Advanced:

    • Open Bluetooth Setup Assistant at startup if no keyboard is detected;
    • Open Bluetooth Setup Assistant at startup if no mouse or trackpad is detected; and
    • Allow Bluetooth devices to wake this computer.

     

    I think I don't need to uncheck the last one for this fix but I have no need for that capability.

     

    I suspect the reason this problem appears occasionally is that at home I have a bluetooth speaker (Sony SRS-BTX500) which my Mac connects to when it wakes us and this pairing is causing the problem. In places where no paring occurs the problem does not manifest itself. I have not tested this theory and I don't know if the problem is with OS X or incorrect capabilities advertised by the BT speaker or some combination of the two. It has only been a week so I may yet find that this wasn't the problem after all and I will post if that turns out to be the case, but for now, this fix appears to be working for me.

     

    HTH

     

    /nitin

  • by macbyaccident,

    macbyaccident macbyaccident May 27, 2016 2:06 AM in response to anunitin
    Level 1 (4 points)
    May 27, 2016 2:06 AM in response to anunitin

    Update on my resolution: it was the hardware. I took it to the Apple store, and they replaced the top case (keyboard+trackpad). Disappointing in terms of hardware quality (my Macbook is just over 1 year old), and not over trilled to be laying out more cash for an already very expensive computer, but happy to have the laptop back.

     

    Tip for whoever is facing this issue: check the errors in Console. This tipped me off that it wasn't a software issue. I noticed errors with the AppleUSBLegacyRoot and AppleUSBMultitouchDriver. Essentially, waking from sleep wasn't inherently an issue. It just happened to be that on waking from sleep, the computer was trying to locate/load the trackpad and keyboard. Over time, the hardware was failing more and more, leading to more freeze-ups.

  • by smartyram,

    smartyram smartyram May 28, 2016 2:08 PM in response to zcolbster
    Level 1 (8 points)
    Mac OS X
    May 28, 2016 2:08 PM in response to zcolbster

    Same problem. Updated to El Capitan because the App Store app forced me too and now the MacBook does not respond to keyboard and trackpad after a long sleep. It is a shame, I never had issues with my Windows computers.

     

    Apple cannot even test their own hardware! You probably have like 7 models to test a new OS against and you cannot even do that? And you say Apple just works!!!

     

    The only reason I use this pice of crap is because I have to write apps for the app store. Steve Jobs would be turning in his grave seeing Apple go down the toilet!

     

      System Version: OS X 10.11.5 (15F34)

      Kernel Version: Darwin 15.5.0

      Boot Volume: Macintosh HD

      Boot Mode: Normal

      Secure Virtual Memory: Enabled

      System Integrity Protection: Enabled

     

      Model Name: MacBook Pro

      Model Identifier: MacBookPro11,2

      Processor Name: Intel Core i7

      Processor Speed: 2.2 GHz

      Number of Processors: 1

      Total Number of Cores: 4

      L2 Cache (per Core): 256 KB

      L3 Cache: 6 MB

      Memory: 16 GB

      Boot ROM Version: MBP112.0138.B17

      SMC Version (system): 2.18f15

  • by cheeky-monkey,

    cheeky-monkey cheeky-monkey May 30, 2016 8:43 AM in response to zcolbster
    Level 1 (12 points)
    Desktops
    May 30, 2016 8:43 AM in response to zcolbster

    This just started happening to my rebuilt MacBook Pro that I got in February.  After reading this long thread I see that it is actually a hardware problem.  What I want to know is why has Apple not done a recall on this?  It is a horrible thing to have to do a hard reboot every time you step away from the computer for an hour!     I am really angry about this, and will demand a repair!

  • by arcticmed,

    arcticmed arcticmed May 30, 2016 9:17 AM in response to cheeky-monkey
    Level 1 (18 points)
    Notebooks
    May 30, 2016 9:17 AM in response to cheeky-monkey

    I'm not 100% convinced it's a hardware issue because when I upgraded my virtual box build I started having the issue. Once I downgraded the version it was fine again. The issue went away. Which leads me to believe it's more of an OS or software issue. ive since updated my virtual box build to the latest and have not witness any issues. As a matter of fact the new vb build is even better than the old version.

     

    ANother  issue I noticed was that when I had avira antivirus installed I was having a hard time uploading my build using Xcode to the App Store. When I turn avira off everything works fine. Since I have deleted avira as I was having issues with my wifi (on another thread) with the last El Capitan upgrade.

     

    THats at my five cents worth.

     

    DOnt one get me wrong. I'm no fanboy. I own a Mac to develop apps. But have since gone on to embrace my Mac. I still run things in Windows because there are certain programs I still need plus with virtual box i can sandbox one system from another.

     

    Bye virtual box is an awesome tool for running Windows in a Mac environment.

  • by cheeky-monkey,

    cheeky-monkey cheeky-monkey May 30, 2016 9:37 AM in response to arcticmed
    Level 1 (12 points)
    Desktops
    May 30, 2016 9:37 AM in response to arcticmed

    I have always loved Macs and have owned them since the old green screen days and in the old days even did a bit of code in Basic, but I am really off the grid when it comes to the new stuff.  I hate to admit it but I have no idea what half the things you have said mean.   I don't know what a "vertual box" is or "Xcode" or "avira".   And having had some experience having to use Windows for work years ago, I cannot imagine wanting in on my Mac.  It's a POS as far as I am concerned.  I just want my Mac to work right.  If it isn't hardware, I have no idea what it is.  It didn't do this when I first bought it.  It just started a few days ago and I don't remember what updates I may have done.  I always do OS updates when I get a notice because it has always worked for me.  

     

    I am running El Capitan 10.11.5

     

    This is my machine specks:  

     

    Model Identifier:    MacBookPro11,4

      Processor Name:    Intel Core i7

      Processor Speed:    2.2 GHz

      Number of Processors:    1

      Total Number of Cores:    4

      L2 Cache (per Core):    256 KB

      L3 Cache:    6 MB

      Memory:    16 GB

      Boot ROM Version:    MBP114.0172.B09

      SMC Version (system):    2.29f24

     

     

    If it is a software issue or a hardware issue,  I hope someone can help me!  

  • by arcticmed,

    arcticmed arcticmed May 30, 2016 10:07 AM in response to cheeky-monkey
    Level 1 (18 points)
    Notebooks
    May 30, 2016 10:07 AM in response to cheeky-monkey

    Lol, sorry about that. I'm kind of new to all this Mac stuff as well.

     

    Virtual box is like VM Ware where it allows you to run another "virtual machine" inside the Mac environment. Think of it like having another window open where it runs MS Windows 7/8/10/XP where you can easily switch, say, between Safari and whatever windows program you are using. However, by being a virtual machine, whatever happens on that machine stays on it and won't, like if the windows gets a virus and rather than trying to use an antivirus, you can destroy the machine and restart a new one without affecting your Mac. You can also set up Linux to run within your Mac if you are incline to do so. But from what I know, Mac OS is a variant of Linux/Unix anyway. Its a way of "dual booting" but having to be able to run both OS at the same time.

     

    Xcode is a software development kit that Apple provides to allow you to make apps for iPhone, watch, Apple TV, and Macs.

     

    Avira is an anti-virus program just like Norton's, McAfee, etc.

     

    Its possible that you may have programs that run in the background like an antivirus that is causing this issue and its conflicting with the new El Capitan update. I'm running the same 10.11.5 version and have not have to issue recur. 

     

    I remember when I had the issue, what I did was wipe my drive clean and reinstall (be very careful not to wipe out the recovery partition, which I did once.) and slowly reinstall each program to find the culprit and it was a new version of virtual box. I then went back to an older version and didn't have any issues. I am currently running a newer new version of virtual box and have not had any issues.

     

    With that said, there was someone that mentioned it was a hardware issue when they brought it back to the Apple store.

  • by cheeky-monkey,

    cheeky-monkey cheeky-monkey May 30, 2016 4:42 PM in response to arcticmed
    Level 1 (12 points)
    Desktops
    May 30, 2016 4:42 PM in response to arcticmed

    I am really bummed now, because I had my older macbook pro die a bad hardware death and kill my Time Capsule backup at the same time and I lost all my data.  I am just now finally getting back to something close to normal and I really don't want to risk wipe.  That's how I lost my data before.  I went to the mac store and they thought it was the software, asked if they could wipe it and I said "sure, I have total backup".   Only I didn't because it got fried too.   So now I have the new computer and a new time capsule and I back up a lot of stuff on the iCloud and I do not need to go through all this again.  I have never used anything but the mac anti-virus that comes with the computer.   It works fine for me.  So I have no idea.  I am not going to mess with this.  I will call Mac Help tomorrow and possible end up in the genius bar again.  Ugh.

  • by anunitin,

    anunitin anunitin May 30, 2016 9:25 PM in response to anunitin
    Level 1 (4 points)
    May 30, 2016 9:25 PM in response to anunitin

    Update on my system.

     

    The bluetooth config changes did not help and the machine exhibited the same behavior 3 days later.

     

    I then started shutting down all my VMWare Fusion 7.1.1 virtual machines and quitting VMWare before closing the lid and putting the machine to sleep. That appeared to work so I upgraded to VMWare Fusion 8.1.1 as suggested by an earlier post on this thread. That was on on 5/17 and I have not experienced the problem since then (~ 13 days and counting) so I am cautiously optimistic that the VMWare upgrade has fixed the problem. Not other changes made to the machine.

     

    HTH

     

    /nitin

  • by cheeky-monkey,

    cheeky-monkey cheeky-monkey May 31, 2016 4:47 AM in response to anunitin
    Level 1 (12 points)
    Desktops
    May 31, 2016 4:47 AM in response to anunitin

    As I said before,  I do not use that software.  That is for playing Windows on a Mac.  I do not do that.  So my problem is obviously not VMWare Fusion since it is not on my machine.    I have now gotten into the habit of powering down every time I stop using the Mac.  Pretty damned inconvenient too.  Yesterday I forgot to do it when I went to the store...just closed the cover and when I opened it, a horrible noise was happening.  Sounded like a motor running hard.   I thought it was done for but when I forced a power down and restarted, it seemed OK.   I need to get this looked at.  That's for sure!

  • by cipri7,

    cipri7 cipri7 Jun 2, 2016 10:03 AM in response to zcolbster
    Level 1 (4 points)
    Mac OS X
    Jun 2, 2016 10:03 AM in response to zcolbster

    Same problem here with MBPro Os 10.11.5. The issue started about a week ago, after I had the newer El Capitan update for a short time. For me it happens on wake from sleep most of the time after more than about 30 minutes and always if lid is shut, then opened. Have gone through the resets Apple recommends. Currently trying to shutdown whatever processes I can as mentioned in this thread (do not have VMWare). Hoping for a solution or 10.11.6?

  • by cheeky-monkey,

    cheeky-monkey cheeky-monkey Jun 2, 2016 12:31 PM in response to cipri7
    Level 1 (12 points)
    Desktops
    Jun 2, 2016 12:31 PM in response to cipri7

    That is exactly what has been happening with me.   I am still under AppleCare so I called them.   They walked me through the two resets but with no change in anything.   So then they walked me through a reinstall of the OS and after one hour in sleep, it was OK.    I went out for the afternoon, thinking all was well, and leaving it in sleep.  But when I came back the problem was back.  It freezes upon opening the lid and waking it.   So now I power down every time I am going to be away from the computer.  Very annoying.    I will be calling them again, but have been  very busy and being on permanent "hold"  Is really not fun.

     

    BTW,  I don't think it's that VMWare or anything like that.  I have none of that.   It's something in the OS.  I'm sure of it.

  • by cheeky-monkey,

    cheeky-monkey cheeky-monkey Jun 2, 2016 2:32 PM in response to cheeky-monkey
    Level 1 (12 points)
    Desktops
    Jun 2, 2016 2:32 PM in response to cheeky-monkey

    Update:  Got  hold of AppleCare again and they said that if the reinstall didn't work, the next step is to do a restore of the version of El Capitan 10.11.0 I had when I bought it.    I am opting to take it to the Genius Bar.  Not going to go through this myself and risk losing my data.    I won't be able to get in there until next week at the earliest due to my schedule.   I will post back here when I get an answer.    I don't think the support guy wanted to say anything on the phone but when I said I thought it was a problem with OS 10.11.5,  he did not disagree with me.

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