zcolbster

Q: El Capitan Frozen After Sleep

I have an early 2015 Macbook Pro that I recently upgraded to El Capitan.  It wakes from sleep fine when it has been closed for a short amount of time, but if it is in sleep, say overnight, when it wakes, the keyboard and mouse are unresponsive.  This leads me to having to restart my computer daily now.  Does anyone know any fixes for this? Thank you.

MacBook Pro with Retina display, OS X El Capitan (10.11)

Posted on Oct 6, 2015 6:48 AM

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Q: El Capitan Frozen After Sleep

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  • by jeffreynothing43,

    jeffreynothing43 jeffreynothing43 Aug 11, 2016 5:46 AM in response to didgex
    Level 1 (9 points)
    Aug 11, 2016 5:46 AM in response to didgex

    I don't think you understand this thread. It is not about the computer waking up from sleeping, it is about the computer waking up from sleep after an extended period of time and freezing. In turn, having to completely power down and reboot.

  • by Glenn Freeman,

    Glenn Freeman Glenn Freeman Aug 11, 2016 7:39 AM in response to zcolbster
    Level 1 (4 points)
    Aug 11, 2016 7:39 AM in response to zcolbster

    same here

  • by didgex,

    didgex didgex Aug 11, 2016 9:40 AM in response to jeffreynothing43
    Level 1 (4 points)
    Mac OS X
    Aug 11, 2016 9:40 AM in response to jeffreynothing43

    Well, that is exactly what I mean. No problem when sleeping for a short period of time. But after, let's say, one night, it is frozen, even with 10.11.6.

  • by Nicolas Junod,

    Nicolas Junod Nicolas Junod Aug 18, 2016 1:09 PM in response to zcolbster
    Level 1 (4 points)
    Aug 18, 2016 1:09 PM in response to zcolbster

    I've had this issue ever since upgrading from Yosemite to El Capitan 10.11.5 on my iMac 21.5" late 2012.

     

    My hard drive is on "never sleep" (have to keep it up - linked to video surveillance) and the passworded screen sleep set on 3 minutes or so.

     

    The Mac would work fine until wanting to wake it up... the blue screen with the password window appeared, let me key in my password, dimmed right away and... the spinning color wheel appeared ... with it the freeze ! The freeze occurred totally randomly but at least once or twice in a 24 hours period.

     

    Restarted it each time using the power button to force quit and restart.

     

    Read many forums and proposed solutions, applied some (including setting hibernation to OFF) updated to OS X 10.11.6, tried and tested for the past 3-4 weeks with no results. I even reinstalled Mac OS X 10.11.6 ...all this didn't help until... until I decided to switched off TimeMachine (enter TM preferences and slide the switch from YES to to NO).

     

    Strangely enough this did the trick for me. After two days of no issue, I switched "ON" TM again to test and the freeze on wake issue started again within hours. Switched OFF again and all was fine !

     

    No alert whatsoever from TM on a possible malfunction during all that time. I am backing up on my Sinology and back ups record just fine.

     

    Until the next OS X update I'll just have to manually switch on and off TM to perform backups. Not ideal but this'll do for now.

  • by cheeky-monkey,

    cheeky-monkey cheeky-monkey Aug 18, 2016 1:23 PM in response to Nicolas Junod
    Level 1 (12 points)
    Desktops
    Aug 18, 2016 1:23 PM in response to Nicolas Junod

    Very interesting!  My problem ended as soon as I upgraded to 10.11.6.     But if it is Time Machine, perhaps you can reinstall it.   Also, you should probably notify Apple because it could be a glitch they are unaware of that they can repair for their next update.

     

    BTW, rather than turn Time Machine off and only turning it on when you feel the need to backup, I think I would do it the other way around.  I would always leave it on when I was using the computer, but would only then switch it off when I plan to put it to sleep, at least until you can get it fixed. That way you don't miss backing up important data as you work.

  • by didgex,

    didgex didgex Aug 18, 2016 1:37 PM in response to Nicolas Junod
    Level 1 (4 points)
    Mac OS X
    Aug 18, 2016 1:37 PM in response to Nicolas Junod

    Hi Nicolas, your explanation seems to work indeed ! I didn't realize it at first, but last week I disconnected my external HD (used by Time Machine) because I needed it on another machine. After reading your post I suddenly realized that the freezing problem did not appear since I disconnected the Time Machine HD.

    So, it seems to be Time Machine related indeed !

  • by b2trade88,

    b2trade88 b2trade88 Aug 22, 2016 9:21 PM in response to cheeky-monkey
    Level 1 (8 points)
    Mac OS X
    Aug 22, 2016 9:21 PM in response to cheeky-monkey

    I've had 10.11.6 in my machine for a while now and the problem still persist. I don't think this update fixed the problem

  • by b2trade88,

    b2trade88 b2trade88 Aug 22, 2016 9:27 PM in response to zcolbster
    Level 1 (8 points)
    Mac OS X
    Aug 22, 2016 9:27 PM in response to zcolbster

    ok I'm at the end of this 14 page thread and no resolution to this problem. I've seen lots of superstitious suggestions but no definitive resolution. Is Apple aware of this? They should be embarrassed. Anybody?

  • by cipri7,

    cipri7 cipri7 Aug 23, 2016 7:42 AM in response to zcolbster
    Level 1 (4 points)
    Mac OS X
    Aug 23, 2016 7:42 AM in response to zcolbster

    So for me, the 10.11.6 update partially repaired the issue. Usually, it wakes fine and I do have a nearly standard sleep/hibernate scheme again. I had one instance (maybe two at most) when the same freeze up happened after opening the lid and logging in- the screen restored and began freezing up as soon as I tried the first thing, just like before.

  • by hbieber,

    hbieber hbieber Aug 23, 2016 8:10 AM in response to Nicolas Junod
    Level 1 (4 points)
    Aug 23, 2016 8:10 AM in response to Nicolas Junod

    I have El Capitan on my laptop and desktop. The desktop is hooked up to Time Machine but I only turn Time Machine on for the laptop when I want to back things up.  Never an issue with the laptop but even with the latest upgrade to 10.11.6 I still had sleep problems with the desktop.  Turned Time Machine off on the desktop and have not had an issue since so this most definitely worked for me.

  • by b2trade88,

    b2trade88 b2trade88 Aug 23, 2016 9:54 AM in response to cipri7
    Level 1 (8 points)
    Mac OS X
    Aug 23, 2016 9:54 AM in response to cipri7

    My experience is a consistent freeze of the trackpad/cursor "every" time

    the laptop goes to sleep for more than say 20 minutes with 10.11.6. We have

    another Mac in the house that behaves the way you've described with 10.11.6

    but not mine...which is interesting because mine is the newer machine

     

    On Tue, Aug 23, 2016 at 7:43 AM, Apple Support Communities Updates <

  • by Glenn Freeman,

    Glenn Freeman Glenn Freeman Aug 23, 2016 1:01 PM in response to cipri7
    Level 1 (4 points)
    Aug 23, 2016 1:01 PM in response to cipri7

    Same here. Sleep works with lid up, but if I close the lid it freezes.

  • by Eric Root,

    Eric Root Eric Root Aug 23, 2016 1:59 PM in response to zcolbster
    Level 9 (71,259 points)
    iTunes
    Aug 23, 2016 1:59 PM in response to zcolbster
  • by Nicolas Junod,

    Nicolas Junod Nicolas Junod Aug 23, 2016 3:12 PM in response to Eric Root
    Level 1 (4 points)
    Aug 23, 2016 3:12 PM in response to Eric Root

    Thanks, makes sense (and reminds me of the old days where one had to discard prefs and the likes more often than wished for...

     

    I did just that (dumped both Cookies and Cache folders) and while haven't tested the TimeMachine issue on wake, already noticed that the reboot went way smoother.

  • by jeffreynothing43,

    jeffreynothing43 jeffreynothing43 Aug 23, 2016 3:30 PM in response to zcolbster
    Level 1 (9 points)
    Aug 23, 2016 3:30 PM in response to zcolbster

    When I had a normal HD this did not happen. Then I "upgraded" to a Fusion drive...I started having this problem. So I upgraded to a Flash HD and this does not happen anymore. Maybe I am lucky but I went through two Fusion drives and they both had the same problem. My Flash HD will wake up by pressing Enter after two days of sleeping with no problems.

     

    Not sure if this is helpful, but thought I would put it out there.

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