icloud is full. Backup only 2.5gb. Only saving contacts and calendar data which surely can't be the other 2.5gb. Help please!

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icloud is full. Backup only 2.5gb. Only saving contacts and calendar data which surely can't be the other 2.5gb. Help please!

Ever since updating to iOS 9, my phone now says that my iCloud allowance (5gb) is full and phone is no longer backing up to icloud. However my backups only add up to 2.5gb. I only save contacts and calendars to iCloud - not photos or anything. I recently deleted all backups and turned off contacts and calendars - and still 2.5gb was being used - I just can't see how! I know additional cloud space is inexpensive but I don't want to be to buying something I shouldn't need. Any advice please? Thanks!

iPhone 6, iOS 9.0.1

Posted on Oct 6, 2015 6:36 AM

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Winston Churchill

Level 10

122,487 points

Oct 6, 2015 7:22 AM in response to Gruggle

Welcome to the Apple Community.

I had a similar problem after my iOS update. My back up wouldn’t complete, it showed up as 0 Kb, the next back up showed up as 0Kb and I didn’t get an option to delete my existing back up.

I turned back up off and whilst I didn’t then get an option to delete my previous back up, the previous back up (0 Kb) did disappear of it’s own accord. I was then able to turn back up back on, the 0 Kb back up did not reappear and I was able to start and complete a new back up.

Some have reported that after they turn back off, the previous back up (0 Kb) does not disappear or that if it does it reappears when back up is turned back on (although they are then able to make a new back up providing they have space).

It seems that in some case the 0Kb back up is corrupted data and does indeed take up space in the cloud and it doesn’t appear that this can be removed by the user, if this is what has happened in your case, contact Apple Support, (change country if necessary) they have been able to remove the corrupted data for some users.

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