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MacBook Air Shutting down unexpectedly.

Hello,


I have a 2012 MacBook Air and when I'm using it it shuts down unexpectedly out of nowhere. It doesn't matter what I have running or what I'm doing it does it every time. The shut downs happen at anytime and it's not the case of after 10 minutes every time it shuts down, it might go 5 hours and then shut down or it could be 5 minutes and shut down. I have tried to reset the SMC and that didn't work so I tried reseting the NVRAM and that did nothing either.

I want to try and fix this myself before I send it off to someone to fix it so I'm open to all your suggestions or what your might think the problem might be.


Thanks a million!

Kevin

MacBook Air Shutting down unexpectedly

Posted on Oct 6, 2015 6:57 AM

Reply
15 replies

Oct 6, 2015 9:02 AM in response to therealkevin

These instructions must be carried out as an administrator. If you have only one user account, you are the administrator.

Launch the Console application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go â–č Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

In the Console window, select

DIAGNOSTIC AND USAGE INFORMATION â–č System Diagnostic Reports

(not Diagnostic and Usage Messages) from the log list on the left. If you don't see that list, select

View â–č Show Log List

from the menu bar.

There is a disclosure triangle to the left of the list item. If the triangle is pointing to the right, click it so that it points down. You'll see a list of reports. A panic report has a name that begins with "Kernel" and ends in ".panic". Select the most recent one. The contents of the report will appear on the right. Use copy and paste to post the entire contents—the text, not a screenshot.

If you don't see any reports listed, but you know there was a panic, you may have chosen Diagnostic and Usage Messages from the log list. Choose DIAGNOSTIC AND USAGE INFORMATION instead.

In the interest of privacy, I suggest that, before posting, you edit out the “Anonymous UUID,” a long string of letters, numbers, and dashes in the header of the report, if it’s present (it may not be.)

Please don’t post other kinds of diagnostic report.

I know the report is long, maybe several hundred lines. Please post all of it anyway.

When you post the report, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

Oct 7, 2015 6:39 AM in response to Linc Davis

I got the MacBook to stay on long enough to get the .panic reports. This is the first one.



Fri Sep 25 13:37:33 2015


*** Panic Report ***

panic(cpu 2 caller 0xffffff8021416df2): Kernel trap at 0xffffff7fa3398ea5, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x0000000024273000, CR4: 0x00000000001626e0

RAX: 0xffffff802dfa7800, RBX: 0xffffff802ddec200, RCX: 0xffffff80218c9760, RDX: 0xffffff7fa339a080

RSP: 0xffffff80bb053e10, RBP: 0xffffff80bb053e20, RSI: 0x0000000000000070, RDI: 0x0000000000000000

R8: 0xffffff802e17f460, R9: 0xffffff802c4556f9, R10: 0x000000000000001a, R11: 0x000000000000000a

R12: 0xffffff802ddec290, R13: 0xffffff802ddec200, R14: 0xffffff802caef900, R15: 0xffffff802ddec200

RFL: 0x0000000000010286, RIP: 0xffffff7fa3398ea5, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x2


Backtrace (CPU 2), Frame : Return Address

0xffffff80bb053ac0 : 0xffffff802132ad21

0xffffff80bb053b40 : 0xffffff8021416df2

0xffffff80bb053d00 : 0xffffff8021433ca3

0xffffff80bb053d20 : 0xffffff7fa3398ea5

0xffffff80bb053e20 : 0xffffff7fa339867b

0xffffff80bb053e70 : 0xffffff80218b386d

0xffffff80bb053eb0 : 0xffffff80218b335f

0xffffff80bb053f30 : 0xffffff80218ae0f3

0xffffff80bb053f70 : 0xffffff80218b4003

0xffffff80bb053fb0 : 0xffffff80214116e7

Kernel Extensions in backtrace:

com.apple.driver.AppleSMCLMU(2.0.7d0)[A80DA941-4E23-36F6-80DA-A1F1A3DD3203]@0xf fffff7fa3397000->0xffffff7fa339bfff

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7fa23fc000

dependency: com.apple.driver.AppleSMC(3.1.9)[B6FAD2C7-02A0-3232-8C51-FFCE9DE91651]@0xffffff 7fa2371000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

14F27


Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000021000000

Kernel text base: 0xffffff8021200000

__HIB text base: 0xffffff8021100000

System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)


System uptime in nanoseconds: 35264495183

last loaded kext at 7268974665: com.apple.driver.AudioAUUC 1.70 (addr 0xffffff7fa317f000, size 32768)

loaded kexts:

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 272.18.1

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleHWAccess 1

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleMuxControl 3.10.25

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.CoreStorageFsck 471.30.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOSurface 97.4

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleThunderboltEDMSink 4.0.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1


System Profile:

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (7.15.166.24.3)

Bluetooth: Version 4.3.6f3 16238, 3 services, 27 devices, 1 incoming serial ports

Thunderbolt Bus: MacBook Air, Apple Inc., 23.4

Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D594B302020

Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1600 MHz, 0x80CE, 0x4D34373142353737334448302D594B302020

USB Device: Hub

USB Device: FaceTime HD Camera (Built-in)

USB Device: Hub

USB Device: Hub

USB Device: Apple Internal Keyboard / Trackpad

USB Device: BRCM20702 Hub

USB Device: Bluetooth USB Host Controller

Serial ATA Device: APPLE SSD TS128E, 121.33 GB

Model: MacBookAir5,1, BootROM MBA51.00EF.B03, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 2.4f19

Network Service: Wi-Fi, AirPort, en0

Graphics: Intel HD Graphics 4000, Intel HD Graphics 4000, Built-In

Oct 7, 2015 6:40 AM in response to Linc Davis

And this is the second one.



Tue Sep 22 10:03:43 2015


*** Panic Report ***

panic(cpu 0 caller 0xffffff8026816df2): Kernel trap at 0xffffff7fa879eea5, type 14=page fault, registers:

CR0: 0x000000008001003b, CR2: 0x0000000000000000, CR3: 0x000000002967a000, CR4: 0x00000000001626e0

RAX: 0xffffff80334db800, RBX: 0xffffff8033620b00, RCX: 0xffffff8026cc9760, RDX: 0xffffff7fa87a0080

RSP: 0xffffff80bfbdbe10, RBP: 0xffffff80bfbdbe20, RSI: 0x0000000000000070, RDI: 0x0000000000000000

R8: 0xffffff8033c561f0, R9: 0xffffff8031a24c19, R10: 0x000000000000001a, R11: 0x000000000000000a

R12: 0xffffff8033620b90, R13: 0xffffff8033620b00, R14: 0xffffff80320bea00, R15: 0xffffff8033620b00

RFL: 0x0000000000010286, RIP: 0xffffff7fa879eea5, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x0000000000000000, Error code: 0x0000000000000000, Fault CPU: 0x0


Backtrace (CPU 0), Frame : Return Address

0xffffff80bfbdbac0 : 0xffffff802672ad21

0xffffff80bfbdbb40 : 0xffffff8026816df2

0xffffff80bfbdbd00 : 0xffffff8026833ca3

0xffffff80bfbdbd20 : 0xffffff7fa879eea5

0xffffff80bfbdbe20 : 0xffffff7fa879e67b

0xffffff80bfbdbe70 : 0xffffff8026cb386d

0xffffff80bfbdbeb0 : 0xffffff8026cb335f

0xffffff80bfbdbf30 : 0xffffff8026cae0f3

0xffffff80bfbdbf70 : 0xffffff8026cb4003

0xffffff80bfbdbfb0 : 0xffffff80268116e7

Kernel Extensions in backtrace:

com.apple.driver.AppleSMCLMU(2.0.7d0)[A80DA941-4E23-36F6-80DA-A1F1A3DD3203]@0xf fffff7fa879d000->0xffffff7fa87a1fff

dependency: com.apple.iokit.IOGraphicsFamily(2.4.1)[8922721D-5517-3883-BD3A-57422D0244A0]@0 xffffff7fa7802000

dependency: com.apple.driver.AppleSMC(3.1.9)[B6FAD2C7-02A0-3232-8C51-FFCE9DE91651]@0xffffff 7fa7777000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

14F27


Kernel version:

Darwin Kernel Version 14.5.0: Wed Jul 29 02:26:53 PDT 2015; root:xnu-2782.40.9~1/RELEASE_X86_64

Kernel UUID: 58F06365-45C7-3CA7-B80D-173AFD1A03C4

Kernel slide: 0x0000000026400000

Kernel text base: 0xffffff8026600000

__HIB text base: 0xffffff8026500000

System model name: MacBookAir5,1 (Mac-66F35F19FE2A0D05)


System uptime in nanoseconds: 46128911617

last loaded kext at 24013409234: com.apple.driver.AppleSmartBatteryManager 161.0.0 (addr 0xffffff7fa87bf000, size 53248)

loaded kexts:

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AudioAUUC 1.70

com.apple.filesystems.autofs 3.0

com.apple.iokit.IOBluetoothSerialManager 4.3.6f3

com.apple.driver.AppleMikeyHIDDriver 124

com.apple.driver.AppleHDAHardwareConfigDriver 272.18.1

com.apple.driver.AppleHDA 272.18.1

com.apple.driver.AppleMikeyDriver 272.18.1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AppleHWAccess 1

com.apple.iokit.IOBluetoothUSBDFU 4.3.6f3

com.apple.driver.AppleLPC 1.7.3

com.apple.driver.AppleSMCLMU 2.0.7d0

com.apple.driver.AppleHV 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.driver.ACPI_SMC_PlatformPlugin 1.0.0

com.apple.driver.AppleFIVRDriver 4.1.0

com.apple.driver.AppleSMCPDRC 1.0.0

com.apple.driver.AppleUpstreamUserClient 3.6.1

com.apple.driver.AppleThunderboltIP 2.0.2

com.apple.driver.AppleMuxControl 3.10.25

com.apple.driver.AppleBacklight 170.7.4

com.apple.driver.AppleMCCSControl 1.2.12

com.apple.driver.AppleIntelHD4000Graphics 10.0.6

com.apple.driver.AppleIntelFramebufferCapri 10.0.6

com.apple.driver.AppleUSBTCButtons 240.2

com.apple.driver.AppleUSBTCKeyEventDriver 240.2

com.apple.driver.AppleUSBTCKeyboard 240.2

com.apple.driver.CoreStorageFsck 471.30.1

com.apple.driver.AppleFileSystemDriver 3.0.1

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.BootCache 36

com.apple.driver.AppleUSBHub 705.4.2

com.apple.driver.XsanFilter 404

com.apple.iokit.IOAHCIBlockStorage 2.7.1

com.apple.iokit.IOAHCIPassThrough 1.0.3

com.apple.driver.AirPort.Brcm4331 800.20.24

com.apple.driver.AirPort.Brcm4360 930.37.3

com.apple.driver.AppleAHCIPort 3.1.2

com.apple.driver.AppleUSBXHCI 710.4.11

com.apple.driver.AppleUSBEHCI 705.4.14

com.apple.driver.AppleACPIButtons 3.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 3.1

com.apple.driver.AppleAPIC 1.7

com.apple.driver.AppleIntelCPUPowerManagementClient 218.0.0

com.apple.nke.applicationfirewall 161

com.apple.security.quarantine 3

com.apple.security.TMSafetyNet 8

com.apple.driver.AppleIntelCPUPowerManagement 218.0.0

com.apple.kext.triggers 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.DspFuncLib 272.18.1

com.apple.kext.OSvKernDSPLib 1.15

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleHDAController 272.18.1

com.apple.iokit.IOHDAFamily 272.18.1

com.apple.iokit.IOAudioFamily 203.3

com.apple.vecLib.kext 1.2.0

com.apple.iokit.IOUSBUserClient 705.4.0

com.apple.iokit.IOBluetoothHostControllerUSBTransport 4.3.6f3

com.apple.iokit.IOBluetoothFamily 4.3.6f3

com.apple.driver.AppleSMBusPCI 1.0.12d1

com.apple.driver.IOPlatformPluginLegacy 1.0.0

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 5.9.1d7

com.apple.driver.AppleThunderboltEDMSink 4.0.3

com.apple.driver.AppleThunderboltDPOutAdapter 4.0.6

com.apple.driver.AppleGraphicsControl 3.10.25

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.driver.AppleSMC 3.1.9

com.apple.driver.AppleSMBusController 1.0.13d1

com.apple.iokit.IOSurface 97.4

com.apple.iokit.IONDRVSupport 2.4.1

com.apple.iokit.IOAcceleratorFamily2 156.16

com.apple.AppleGraphicsDeviceControl 3.10.25

com.apple.iokit.IOGraphicsFamily 2.4.1

com.apple.iokit.IOSCSIArchitectureModelFamily 3.7.5

com.apple.driver.AppleUSBMultitouch 245.2

com.apple.iokit.IOUSBHIDDriver 705.4.0

com.apple.driver.AppleUSBMergeNub 705.4.0

com.apple.driver.AppleUSBComposite 705.4.9

com.apple.driver.CoreStorage 471.30.1

com.apple.driver.AppleThunderboltDPInAdapter 4.0.6

com.apple.driver.AppleThunderboltDPAdapterFamily 4.0.6

com.apple.driver.AppleThunderboltPCIDownAdapter 2.0.2

com.apple.driver.AppleThunderboltNHI 3.1.7

com.apple.iokit.IOThunderboltFamily 4.2.2

com.apple.iokit.IO80211Family 730.60

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.iokit.IONetworkingFamily 3.2

com.apple.iokit.IOAHCIFamily 2.7.5

com.apple.iokit.IOUSBFamily 720.4.4

com.apple.driver.AppleEFINVRAM 2.0

com.apple.driver.AppleEFIRuntime 2.0

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.iokit.IOSMBusFamily 1.1

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.DiskImages 398

com.apple.iokit.IOStorageFamily 2.0

com.apple.iokit.IOReportFamily 31

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleACPIPlatform 3.1

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.corecrypto 1.0

com.apple.kec.Libm 1

com.apple.kec.pthread 1

MacBook Air Shutting down unexpectedly.

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