Mura spots and video issues on MBP retina mid 2012 - recall from Apple

I have a late 2013 13" rMBP that required a display replacement after ten months of ownership. Looking back on it now, I am sure it was the AR coating pealing and cracking in the corner of the display. They replaced it under warranty, unfortunately they replaced it with a display that developed a mura within a few months. Replacement parts are only warranty for 90 days, so Apple won't budge. This is a defect that came from the factory. I didn't cause it. I have been dealing with Corporatate Executive Relations for a couple months on this and they just read a training manual response when we talk. I have never had such a frustrating issue with Apple. They are replacing displays now with that quality program, where customers actually caused the problem by using harsh cleansers, but they won't replace a display that was defective from the factory.

I ended up going to my local Apple Store and spoke with a manager about my issue. He was so much more compassionate and understanding than the Corporate Executive Relations bully I had been dealing with. He knew that it wasn't acceptable for this notebook to have so many issues with the display. We compromised and I paid a substantially lower amount to have the display replaced. The manager and genius I worked with restored my faith in Apple and their willingness to stand behind their products. I still can't believe the treatment I got from the Corporate Executive Relations Team. It was embarrassing. The new display has a 90 warranty. I am going to watch it daily to make sure no muras appear.

I paid $200. I was the one who actually named the price. I might have been able to get it even cheaper, but I felt like that was fair. I was also just happy that they understood how frustrating this issue was for me, and that Apple needs to be responsible for the problems these displays are having. Who knows, maybe there will be a quality program that covers this issue as well, and I can get my $200 back.