Laptop won't print to network printer

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Level 1

10 points

Laptop won't print to network printer

Since upgrading to El Cap, I can’t get my Air to print to my Canon MG5350 printer. The Canon is connected to my desktop Mini with USB, and the Air has always connected to it on the wireless network.

The Mini connected to the Canon perfectly and prints.

I’ve tried most things I can think of, including re-adding the printer to the Printers & Scanners sheet on the Air. The Sharing prefs on the Mini all seem OK.

It seems to get part of the way there: the Printer Proxy sheet on the Air shows it ‘Looking for printer’, then ‘Connecting to printer’, and then ... nothing happens.

Any ideas?

Mac mini, OS X El Capitan (10.11)

Posted on Oct 6, 2015 7:11 AM

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Answer 1

sterling r

Community Specialist

Oct 6, 2015 10:51 AM in response to nigmia

Hello nigmia,

It sounds like you are not able to print from your MacBook Air to the printer you have connected to your Mac mini via USB. Checking the sharing preferences and re adding the printer is a great place to start. Next I would update the drivers on both computers with the Mac App store:

How to get software updates for your Mac

If the issue persists then I would next continue troubleshooting with these two steps from the following article testing the issue after each step:

Reset the printing system ...
Rename the folder at /Library/Printers:
From the Finder, choose Go > Go to Folder. Then type
/Library
and click Go.
Click once on the Printer folder to select it, then press Return to begin renaming the folder. Type
Printers-old
, then press Return to save the new name.
Get help resolving printer issues on your Mac

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