Q: Download status is showing 'waiting', and has been for 4 hours
When trying to download OSX El Capitan I started the other night, but because it took so long I had to 'Pause'.
Now today when I tried to resume it moved in to the 'Waiting' Status, and has been there for 4+ hours. I cannot click the download button to start again, as it is not giving me the option any longer (presumably as it's started). How do I kick things off again?
Thanks,
MacBook Pro (15-inch Mid 2010), OS X Yosemite (10.10.5)
Posted on Oct 6, 2015 8:57 AM
Community Specialists
Hi Generic User Sam,
I see that you are trying to install El Capitan, but are running into some issues. I’m not sure which window you are looking at when seeing the “Waiting” message. If this is the El Capitan installer, then you might try deleting the installer package, then going to your past purchases in the Mac App Store and redownloading the El Capitan installer:
Mac App Store: Finding your purchased apps - Apple Support
https://support.apple.com/en-us/HT202161
Thanks for using the Apple Support Communities. Have a good one!
Posted on Oct 7, 2015 3:28 AM