muskyteaser

Q: wireless Apple keyboard stalls requires restart

Since update, the keyboard/typing occasionally stalls and shows me alternate letter options, and there is a kind of fluttering key sound, like someone is pressing my keys. The only fix is to restart. Happened in Preview and in Firefox and in LibreOffice. Can't figure out a cause, but it works for a day, then starts up again. I restart because I fear a kernel panic (paranoid).

 

My desktop is not on wifi.

iMac (21.5-inch, Late 2013), OS X El Capitan (10.11)

Posted on Oct 6, 2015 9:16 AM

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Q: wireless Apple keyboard stalls requires restart

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  • by JM Shearer,

    JM Shearer JM Shearer Oct 25, 2015 10:46 AM in response to Cliff Gerber
    Level 1 (5 points)
    Peripherals
    Oct 25, 2015 10:46 AM in response to Cliff Gerber

    This was the first thing I tried, and it did not solve the issue. My problem is more related to a Bluetooth issue in general; bluetooth simply stops communicating and becomes unresponsive until a restart (the whole bluetooth menu does not respond).

  • by muskyteaser,

    muskyteaser muskyteaser Oct 27, 2015 6:38 AM in response to eneisch
    Level 1 (1 points)
    Oct 27, 2015 6:38 AM in response to eneisch

    This has worked for three days:

     

    eneisch wrote:

     

    In the developers forum they mention that slecting "preventing the computer from sleeping automatically when display is off" will temporally stops the issue.  Of course that is because the Mac is never going to sleep in the first place.

     

    Surprised there isn't more people affected?  Wonder it it isolated to certain hardware only? BTW - I have a late 2015 15" MacBook Pro.

  • by DarranPotter,

    DarranPotter DarranPotter Oct 27, 2015 7:20 AM in response to muskyteaser
    Level 1 (17 points)
    Mac OS X
    Oct 27, 2015 7:20 AM in response to muskyteaser

    I've got a 2014 5K 27" iMac.

     

    Since over-installing El Capitan again I've only had a keyboard 'spasm' once after wakeup. On that occasion I just powered cycled the keyboard and it got better without needing a reboot.

     

    I previously had "magicprefs" installed for the magic mouse but removed that prior to OS re-install. Dunno whether that was in any way related.

  • by blschaefer1,

    blschaefer1 blschaefer1 Oct 27, 2015 7:36 AM in response to DarranPotter
    Level 1 (0 points)
    Oct 27, 2015 7:36 AM in response to DarranPotter

    I have a 2014 5K 27" iMac also. Same issue as others have reported - after sleep the wireless keyboard spasms and key presses are repeated erroneously making it impossible to login. I've tried deleting the keyboard and reinstalling to no avail. Reboot is the only solution. Clearly a bug. 

  • by DarranPotter,

    DarranPotter DarranPotter Oct 27, 2015 7:38 AM in response to blschaefer1
    Level 1 (17 points)
    Mac OS X
    Oct 27, 2015 7:38 AM in response to blschaefer1

    Did you re-install the OS as well? Thankfully an over install worked for me - apple wanted me to do a clean install!

  • by blschaefer1,

    blschaefer1 blschaefer1 Oct 27, 2015 7:42 AM in response to DarranPotter
    Level 1 (0 points)
    Oct 27, 2015 7:42 AM in response to DarranPotter

    No - I don't want to go through the hassle. Nor should I need to. I am trying the 'preventing the computer from sleeping when display of off' option and hope an update will come soon to fix this.

  • by eneisch,

    eneisch eneisch Oct 31, 2015 5:02 AM in response to blschaefer1
    Level 1 (24 points)
    Oct 31, 2015 5:02 AM in response to blschaefer1

    I have not had the problem over the past several days. The only thing I have done during this period was remove all Bluetooth devices and re-paired them all. I did this because I read a theory on the developers forum that the Magic Trackpad was causing interference in one user's case. Figured it couldn't hurt. Also replaced the batteries in my keyboard as they were getting low.

  • by Edward74205,

    Edward74205 Edward74205 Nov 3, 2015 12:05 PM in response to muskyteaser
    Level 1 (1 points)
    Nov 3, 2015 12:05 PM in response to muskyteaser

    I am having the same Apple bluetooth keyboard connectivity problems too. It is very annoying. I am now restarting my 2013 iMac multiple times per day. I never had to do this before El Capitan. This update was clearly not finished before it was released to customers.

  • by Cliff Gerber,

    Cliff Gerber Cliff Gerber Nov 3, 2015 1:23 PM in response to Edward74205
    Level 1 (4 points)
    Nov 3, 2015 1:23 PM in response to Edward74205

    You might try just powering the keyboard off and on. That works for me and avoids a complete restart. I have unpaired, turned off and put away my wireless track pad and am using just my mouse for now. So far, I haven't had the issue for over 2 days after doing that. Some people think that the trackpad is creating the interference. Either way, it's a bug that needs to be corrected!

  • by Cliff Gerber,

    Cliff Gerber Cliff Gerber Nov 5, 2015 12:22 PM in response to Cliff Gerber
    Level 1 (4 points)
    Nov 5, 2015 12:22 PM in response to Cliff Gerber

    Now I am virtually certain that my Magic Trackpad is the culprit in this. I unpaired it, powered it down and put it away and continued just using my Magic Mouse. After 5 days of flawless use of my bluetooth keyboard, I decided to try the trackpad again. I repaired it and used it. After the next sleep, the keyboard was back to its stalling. It seems clear to me that, in making OS X 10.11 friendly to the new Magic Trackpad 2, something relating to the original Magic Trackpad was fouled up. I'm wondering how many others who have had this keyboard issue are also using a bluetooth Magic Trackpad.

  • by JM Shearer,

    JM Shearer JM Shearer Nov 6, 2015 10:24 AM in response to muskyteaser
    Level 1 (5 points)
    Peripherals
    Nov 6, 2015 10:24 AM in response to muskyteaser

    After struggling with this since I upgraded several weeks ago, the blue tooth problem with all devices is a constant occurrence. All of the fixes only work temporarily and there is no rhyme or reason to the loss of connectivity. Very annoying it has not been addressed with an update...

  • by SiHancox,

    SiHancox SiHancox Nov 6, 2015 1:03 PM in response to JM Shearer
    Level 2 (233 points)
    Mac OS X
    Nov 6, 2015 1:03 PM in response to JM Shearer

    Had same issue develop over last week which made login impossible until switching off/on keyboard, came across this

    http://davemeehan.com/technology/how-to-reset-an-apple-wireless-bluetooth-keyboa rd-mouse-or-trackpad

     

    I followed the guide towards the end which talks about "Remove All Devices" and "Reset the Bluetooth Module" from the "Debug" section in the "Bluetooth in Menu Bar". Note you will require either a USB Mouse or Keyboard to make it easy, but you can carry out the two stages one at a time rebooting in-between by using the shut off button.

  • by Builder1,

    Builder1 Builder1 Nov 6, 2015 7:19 PM in response to muskyteaser
    Level 1 (10 points)
    Nov 6, 2015 7:19 PM in response to muskyteaser

    Why is this marked as solved? Preventing the computer from sleeping is not a solution. Odd how this keyboard problem started right about the time Apple came out with a brand new model keyboard for us to buy.

  • by muskyteaser,

    muskyteaser muskyteaser Nov 7, 2015 4:17 AM in response to Builder1
    Level 1 (1 points)
    Nov 7, 2015 4:17 AM in response to Builder1

    Builder1 wrote:

     

    Why is this marked as solved? Preventing the computer from sleeping is not a solution. Odd how this keyboard problem started right about the time Apple came out with a brand new model keyboard for us to buy.

    You're right, the problem is not solved, but preventing the computer from sleeping lets me do my work.

  • by Builder1,

    Builder1 Builder1 Nov 7, 2015 9:49 AM in response to muskyteaser
    Level 1 (10 points)
    Nov 7, 2015 9:49 AM in response to muskyteaser

    Yeah, resetting allows you to type normally again until your computer goes to sleep then the problem comes right back.

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