You may be able to try & see if one of the following reset methods could change the
situation you've found your MacBook Pro deficient in, as sometimes that could help:
• How to Reset NVRAM on your Mac - Apple Support
In what had also been known as a PRAM reset, this NVRAM may have some affect
on how the hardware and software interacts. There may just be a failure of the item
to communicate with the software. -- The suggestion, next after this, also may be of
help to address a situation where the computer hardware is not communicating with
the software. (The SMC reset method varies - depending on model of computer.)
• Resetting the System Management Controller (SMC) on your Mac - Apple Support
With a new computer, it's often best if you can get the seller to set it up, & make it run
with a guest user or temporary account, to test the hardware before taking delivery...
Some won't do that while other resellers may be more helpful before or after the sale.
You may end up asking the seller, if they also are an authorized service, or have on
staff trained product specialists in the newest MacBook as you bought, to check it
over and perhaps repair under warranty. Unlike some regions, your area has certain
limits to what they can do locally. You may have issues if you attempted to ship it out
to another repair service, unless you contacted them first to see if they can accept it
and will help repair it. (Usually an independent reseller offers these as-is without any
returns accepted, even in places such as US; some make allowance for repeat buyers
in their local city. Or for larger volume buyers, they may offer some support service to
a university or other, that may not be open to individuals.
Were you able to see from the country locator page what kind of service may be available
in a city nearer your location? Seems like the others may be understaffed to perform certain
kinds of repairs, and with the newest models, replacement parts may be an issue...
If UAE official Apple store can perform the repair or may be gracious enough to offer a
warranty replacement, that may be a superior option. A significant repair should not be
needed, but they could be adequate in any choice available to them to resolve an issue.
Sorry to not actually have much more to add.
And that your new MacBook Pro has problems.
Best wishes & regards in this matter...! 😐