HT201079: Family purchases and payments

Learn about Family purchases and payments
elizabeth209

Q: Why am I unable to download a family shared app?

We have 2 ipads in my home and have the family sharing program.

I have unsuccessfully tried to download a shared app for my Grandchildren.  I am the adult responsible for paying for apps etc.

 

When I try to download the app on my Husband's ipad.  It loads, then when I press on it I get this message," This app is no longer shared with you.  To use it, you must buy it from the App Store."

 

I then click on "View in App Store"

 

I am sent to the app store and the app I want.  I click to buy it and it looks like it is downloading.

 

When finished, I click on the app to open it and the whole thing starts over again.

 

The messge " This app is no longer shared with you........yada yada yada!!!  The operating system is IOS 9.0.2

 

I have the App working on my ipad and it opens perfectly.

 

What is the problem??

iPad, Windows Vista

Posted on Oct 6, 2015 11:19 AM