Are my iPad photos safe?

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Level 1

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Are my iPad photos safe?

Can someone get into my photos I haven't shared? My iCloud & the recently-deleted file are both empty if that makes a difference. Recently while I was doing something not App Store related, the App Store repeatedly opened with a game I didn't own pulled up until I had to shut down. Then Apple & Verizon both sent a message that I needed to change my password. Now I am a bit paranoid. My iPad is a couple of years old & I just end installed IOS 9.0.2 on it. If there is a better place to post this, please let me know. Thanks for your help!

iPad, iOS 9.0.2

Posted on Oct 6, 2015 12:28 PM

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Answer 1

Demo

Level 10

166,494 points

Oct 6, 2015 12:40 PM in response to Justdj1

Did Apple mention you by name when they contacted you? They ALWAYS mention your name in the email. If the email said some thing like Dear Customer, it was a phishing attempt. Can you verify the Verizon contact as well?

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Answer 2

Justdj1 Author

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Oct 6, 2015 4:44 PM in response to Demo

Actually they each told me I needed to change my password when I tried to log in. Either Apple told me it was because of a security alert or I remember it that way because of the game that kept pulling up in the App Store. Right after that I found a small fraudulent charge to my credit card that has since been repaid. They won't respond as to where they got my number or how they know it was fraudulent. Now I log out of Facebook, clear all my history & turn off my wifi when I am not using my iPad. I still want to know if someone could get access to my photos I don't share & to those that have been deleted. Thanks for responding.

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Answer 3

Oct 6, 2015 5:57 PM in response to Justdj1

Justdj1 wrote:

Recently while I was doing something not App Store related, the App Store repeatedly opened with a game I didn't own pulled up until I had to shut down. `

What were you doing? Were you using a web browser? It sounds as if you had a pop-up ad/scam. It sounds like a phishing attempt to get your passwords. Go to Settings>Safari and erase you history. If you mean something else, please explain.

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Answer 4

Oct 6, 2015 5:59 PM in response to Justdj1

Justdj1 wrote:

Right after that I found a small fraudulent charge to my credit card that has since been repaid.

If you recently set up your Apple ID or changed the method of payment, you would see a $1 (or equivalent in local currency) charge on your card. That would have been a verification hold. Once your card is verified, the hold is released.

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Answer 5

Justdj1 Author

Level 1

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Oct 6, 2015 7:18 PM in response to IdrisSeabright

This was the first time I remember having something pop up like that. I was trying to read an article, one without an app for me to download so I wasn't causing the store to open. A game was pulled up ready for me to hit the "get" button which, of course, I didn't do. I couldn't read the article because it kept opening over & over so I shut my iPad down. The $7.50 charge on my card was for some site that I had never heard of, a computer data image processing service. They reversed it but you could only reach them by email & they won't tell me where they got my card info. All of this has me concerned about whether my photos are safe & just what can people get to on my iPad that I don't know about. Like I told Demo above, now I log out of Facebook when I'm not looking at it & when I am not using my iPad, I clear my browser history & even turn off wifi. Thanks for responding.

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