El Capitan killed DVD drive

Mid 2010 13'' Macbook Pro (MacbookPro 7,1)

Same issue.

I installed El Capitan and immediately noticed the DVD drive was unusable.
I attempted to fix by resetting PRAM and SMC as per an online tut to no avail.
I attempted to fix by clean installing El Capitan, where the original install was performed over top of Yosemite. The drive is still currently unusable.

Second time an Apple software update has had a negative effect on the hardware (first time iPhone 4S iOS 7 bluetooth/wifi issue).

If I can get the drive working when my replacement Snow Leopard disc arrives tomorrow I'll stay with Snow Leo, the software this computer was built for.
Upgrading just isn't worth the risk anymore, IMO.

Here is my report. Can somebody who is in the know please take a look and let me know what might be causing the DVD Superdrive to not mount DVDs on the desktop?

EtreCheck version: 3.4 (420)

Report generated 2017-06-17 09:12:31

Download EtreCheck from https://etrecheck.com

Runtime: 1:56

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Click the [Remove/Report] links to remove adware or update the whitelist of legitimate software.

Click the [Clean up] link to delete unused files.

Problem: Other problem

Description:

DVD Superdrive does not mount DVD discs on the desktop. Upon insertion, disc will spin up and down several times before being ejected without any alert message being displayed. CDs continue to mount and be identified by the system.

Hardware Information: ⓘ

iMac (21.5-inch, Mid 2010)

[Technical Specifications] - [User Guide] - [Warranty & Service]

iMac - model: iMac11,2

1 3.2 GHz Intel Core i3 (i3) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

BANK 0/DIMM1

2 GB DDR3 1333 MHz ok

BANK 1/DIMM1

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

iCloud Quota: 32.29 GB available

Video Information: ⓘ

ATI Radeon HD 5670 - VRAM: 512 MB

iMac 1920 x 1080

Disk Information: ⓘ

OWC Mercury Electra 3G SSD disk0: (960.2 GB) (Solid State - TRIM: No)

[Show SMART report]

EFI (disk0s1 - MS-DOS FAT32) <not mounted> [EFI]: 210 MB

DuexMac (disk0s2 - Journaled HFS+) / [Startup]: 959.34 GB (143.91 GB free)

Recovery HD (disk0s3 - Journaled HFS+) <not mounted> [Recovery]: 650 MB

OPTIARC DVD RW AD-5680H ()

USB Information: ⓘ

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Apple Inc. Built-in iSight

USB20Bus

hub_device

Brother HL-2040 series

Apple Card Reader

Apple Inc. BRCM2046 Hub

Apple Inc. Bluetooth USB Host Controller

System Software: ⓘ

macOS Sierra 10.12.5 (16F73) - Time since boot: about 14 days

Configuration files: ⓘ

System Integrity Protection status: disabled

Gatekeeper: ⓘ

Mac App Store and identified developers

Possible adware: ⓘ

Adware: ~/Library/LaunchAgents/com.bittorrent.uTorrent.plist

One possible adware file found. [Remove/Report]

Clean up: ⓘ

/Library/LaunchDaemons/com.apple.installer.cleanupinstaller.plist

/macOS Install Data/Locked Files/cleanup_installer

Executable not found!

One orphan file found. [Clean up]

Kernel Extensions: ⓘ

/Applications/Toast 10 Titanium/Toast Titanium.app

[not loaded] com.roxio.BluRaySupport (1.1.6) [Lookup]

[not loaded] com.roxio.TDIXController (1.7) [Lookup]

/System/Library/Extensions

[loaded] com.Cycling74.driver.Soundflower (1.6.6 - SDK 10.6) [Lookup]

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 165 Apple tasks

[running] 107 Apple tasks

[killed] 2 Apple tasks

2 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[failed] com.apple.csrutil.report.plist (Apple, Inc. - installed 2017-04-28)

[not loaded] 39 Apple tasks

[loaded] 170 Apple tasks

[running] 104 Apple tasks

[killed] 4 Apple tasks

4 processes killed due to insufficient RAM

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (Google, Inc. - installed 2017-03-28) [Lookup]

[running] org.chromium.chromoting.plist (Shell Script 81572da9 - installed 2017-04-26) [Lookup]

Launch Daemons: ⓘ

[failed] com.adobe.fpsaud.plist (? 2afb3af7 bda8713f - installed 2016-06-13) [Lookup]

[not loaded] com.apple.installer.cleanupinstaller.plist (? ? ? - installed 2017-05-19) - /macOS Install Data/Locked Files/cleanup_installer: Executable not found!

[loaded] com.google.keystone.daemon.plist (Google, Inc. - installed 2017-04-12) [Lookup]

User Launch Agents: ⓘ

[loaded] com.bittorrent.uTorrent.plist (BitTorrent, Inc - installed 2017-04-20) Adware! [Remove/Report]

/Applications/uTorrent.app

User Login Items: ⓘ

iTunesHelper Application - Hidden (Apple, Inc. - installed 2017-05-16)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ⓘ

JavaAppletPlugin: 15.0.1 (installed 2012-08-21) Check version

FlashPlayer-10.6: 22.0.0.192 (installed 2016-06-23) [Lookup]

QuickTime Plugin: 7.7.3 (installed 2017-04-28)

Flash Player: 22.0.0.192 (installed 2016-06-23) Outdated! Update

OVSHelper: 1.1 (installed 2012-05-30) [Lookup]

DivXBrowserPlugin: 2.2 (installed 2012-05-30) [Lookup]

CitrixICAClientPlugIn: 11.0.0 (installed 2013-05-10) [Lookup]

AmazonMP3DownloaderPlugin: AmazonMP3DownloaderPlugin 1.0.16 (installed 2012-07-07) [Lookup]

Silverlight: 5.1.30514.0 (installed 2015-04-12) [Lookup]

iPhotoPhotocast: 7.0 (installed 2013-06-29)

Safari Extensions: ⓘ

[enabled] Adblock Plus - Eyeo GmbH - https://adblockplus.org/ (installed 2016-12-21)

[disabled] DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (installed 2012-06-05)

3rd Party Preference Panes: ⓘ

remoting_host_prefpane (installed 2017-05-25) [Lookup]

Citrix online plug-in (installed 2009-09-11) [Lookup]

DivX (installed 2012-05-30) [Lookup]

Flash Player (installed 2016-06-13) [Lookup]

Time Machine: ⓘ

Mobile backups: OFF

Auto backup: YES

Volumes being backed up:

DuexMac: Disk size: 959.34 GB Disk used: 815.43 GB

Destinations:

TM_DuexMac [Local]

Total size: 1.50 TB

Total number of backups: 4

Oldest backup: 4/18/16, 3:15 PM

Last backup: 5/19/17, 1:11 PM

Size of backup disk: Too small

Backup size 1.50 TB < (Disk used 815.43 GB X 3)

Top Processes by CPU: ⓘ

44% mdworker

43% mdworker

43% mdworker

3% trustd

3% trustd

Top Processes by Memory: ⓘ

817 MB Safari

806 MB kernel_task

638 MB Mail

173 MB Google Chrome

157 MB com.apple.WebKit.WebContent

Top Processes by Network Use: ⓘ

Input Output Process name

951 MB 2 MB mDNSResponder

1 MB 237 KB netbiosd

609 KB 347 KB Mail

95 KB 265 KB remoting_me2me_host

182 KB 135 KB apsd

Top Processes by Energy Use: ⓘ

4.98 WindowServer

0.38 watchdogd

0.02 logd

0.02 Google Chrome Helper

Virtual Memory Information: ⓘ

1.37 GB Available RAM

21 MB Free RAM

6.63 GB Used RAM

1.35 GB Cached files

1.79 GB Swap Used

Diagnostics Information: ⓘ

2017-06-02 16:27:38 Last shutdown cause: -128 - Unknown

afternoon, i also keep getting the message 'a valid dvd drive cannot be found 70012' i have run EtreCheck, can someone please help?

many thanks in advance

EtreCheck version: 3.4.5 (455)

Report generated 2017-10-01 12:33:49

Download EtreCheck from https://etrecheck.com

Runtime: 1:49

Performance: Excellent

Click the [Lookup] links for more information from Apple Support Communities.

Click the [Details] links for more information about that line.

Problem: Other problem

Description:

a valid dvd drive cannot be found 70012

Hardware Information: ⓘ

MacBook Pro (13-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 (i5-2435M) CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1333 MHz ok

BANK 1/DIMM0

4 GB DDR3 1333 MHz ok

Handoff/Airdrop2: not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 766

Video Information: ⓘ

Intel HD Graphics 3000 - VRAM: 512 MB

Color LCD 1280 x 800

Disk Information: ⓘ

M4-CT256M4SSD2 disk0: (256.06 GB) (Solid State - TRIM: No)

[Show SMART report]

(disk0s1) <not mounted> [EFI]: 210 MB

(disk0s2) <not mounted> [CoreStorage Container]: 255.20 GB

(disk0s3) <not mounted> [Recovery]: 650 MB

USB Information: ⓘ

USB20Bus

Apple Inc. FaceTime HD Camera (Built-in)

hub_device

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

USB20Bus

hub_device

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Virtual disks: ⓘ

SSD (disk1 - Journaled HFS+) / [Startup]: 254.86 GB (236.91 GB free)

Encrypted AES-XTS (Unlocked)

Physical disk: disk0s2 255.20 GB Online

vlc-2.2.6 (disk2s1 - HFS+) /Volumes/vlc-2.2.6 : 156 MB (19 MB free)

Physical disk: Disk Image 156 MB (19 MB free)

System Software: ⓘ

OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

Gatekeeper: ⓘ

Mac App Store and identified developers

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 163 Apple tasks

[running] 67 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 47 Apple tasks

[loaded] 161 Apple tasks

[running] 82 Apple tasks

User Login Items: ⓘ

iTunesHelper Application (Apple, Inc. - installed 2016-10-09)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins: ⓘ

Default Browser: 601 (installed 2016-07-29)

QuickTime Plugin: 7.7.3 (installed 2016-07-29)

3rd Party Preference Panes: ⓘ

None

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

6% WindowServer

1% kernel_task

0% fontd

0% bird

0% secinitd

Top Processes by Memory: ⓘ

700 MB kernel_task

235 MB com.apple.WebKit.WebContent

102 MB iTunes

94 MB mds_stores

80 MB WindowServer

Top Processes by Energy Use: ⓘ

8.56 WindowServer

0.04 airportd

0.04 UserEventAgent

0.02 mds_stores

Virtual Memory Information: ⓘ

5.19 GB Available RAM

3.89 GB Free RAM

2.81 GB Used RAM

1.30 GB Cached files

0 B Swap Used

Diagnostics Information: ⓘ

2017-10-01 11:17:31 rpcsvchost High CPU use [Open] [Details]

Did you bother to read the OP?

"After updating to El Capitan on my mid 2010 iMac | 3.08 GHz Intel Core i3 | 16 GB memory 1067MHzDDR3, the computer:

1. has lost its built-in DVD drive.
2. does not recognize the drive. Finder cannot "see" it
3. Insert disc (which, yes, works find in other DVD drives) and it spins it around back and forth for awhile and then spits it out

This seems to be a fairly widespread problem."

1) optical drive works

2) update OS to new version

3) optical drive non-functional

I would blame the OS, too, since that's all that was changed.

Tracy Reynolds wrote:

Did you bother to read the OP?

"After updating to El Capitan on my mid 2010 iMac | 3.08 GHz Intel Core i3 | 16 GB memory 1067MHzDDR3, the computer:

1. has lost its built-in DVD drive.
2. does not recognize the drive. Finder cannot "see" it
3. Insert disc (which, yes, works find in other DVD drives) and it spins it around back and forth for awhile and then spits it out

This seems to be a fairly widespread problem."

1) optical drive works

2) update OS to new version

3) optical drive non-functional

I would blame the OS, too, since that's all that was changed.

Yes, I have read... and here we go again.

This happens for, let's say, 1000 users.

This DOES NOT happen for, let's say, 10000000 users.

What is more likely: a general fault of the OS, or some problem with the particular software installation (old software, crappy antiviruses, incompatible drivers...)?

Macbook Pro 7,1 (13'' Mid 2010)

I'm now running Snow Leopard and my Superdrive is fully functional. I even installed Snow Leopard via DVD, so in my case El Capitan did not kill my superdrive. There may be an issue with the latest software communicating with this hardware, I don't know.

I've since tried to Skype my family and connect a bluetooth device and have noticed that both the built in camera and bluetooth aren't recognised by OS X.
I don't use these often so I can't be certain where to lay blame, all I know is the last time I used them both successfully was with Yosemite.
I hope my logic board isn't on the way out.

Does anyone else have this issue?

Hi thanks for the info.

I've formatted and partitioned my USB ready waiting just not got around to the next part yet.

I do use Adobe Creative Suite, I found opening the Terminal first before running the install worked a charm to get rid of the missing files error message. It just seems to boot something the install doesn't.

All this just so I can have windows to play Sims lol!

Apologies for the very late reply. I, too, had this problem, but once I updated to Sierra, the built-in SuperDrive began to work again and it continues working to date. To be honest, I really don't know why the SuperDrive now works. Best wishes for yours.

TimK wrote:

Trouble is, I can't install Sierra on the 2009 Mini. So superdrive still doesn't work

This is a long thread and I can't see who tried what, so: did you ever try just a clean install of El Capitan on a separate drive? Reset NVRAM and SMC?

FWIW, El Capitan per se did not kill any DVD drive. Most likely there was a software conflict with something else.

I am on Sierra now but used El Capitan for a year and had no trouble with either the built-in DVD drive in my iMac or the one from my MBP which I used on an external USB enclosure (since I put an SSD in its place a few years back).

I also have this problem on my Mid-2010 iMac (11,2) with built in SuperDrive (Optiarc DVD RW AD-5680H). This issue was driving me nuts for the longest time until I stumbled upon a fix via Terminal command for disabling some sort of security setting that was apparently not allowing the loading of DVDs in my SuperDrive. CDs would load just fine but attempting to load a DVD would result in the drive spinning the disc up and down several times until ultimately ejecting the disc without so much as an error message.

Of course, I'm having trouble finding the link I used to locate the Terminal command, so hopefully someone here will know what I'm trying to describe... The first time I ran the command, the DVD I was attempting to load magically was mounted in the Finder! After some time, the SuperDrive reverted to its old ways and stopped mounting DVDs.

I still haven't updated the iMac to the latest OS, so perhaps that will be my next step. I know there is nothing wrong with the drive because I've tried all the usual tricks: PRAM, SMC, disc cleaner, jamming a credit card with microfiber cloth, etc. etc. If I install the newest OS I'll report back with any results I have.

EDIT: I found what I was looking for: the System Integrity Protection (SIP) was what I disabled via Terminal in order to get DVDs to load again: http://www.macworld.com/article/2986118/security/how-to-modify-system-integrity- protection-in-el-capitan.html

Same thing with me. I have a mid 2009 MacBook Pro. After El Capitan, the DVD drive stopped reading CDs and DVDs. They will insert, spin around for about 30 seconds, and then spit them out. I also had an external Aluratek USB 2 DVD reader/writer. I know that it worked, but after El Capitan, my Mac won't even see it.

Judging from the very high number of identical problems that I have read on this forum, it is definitely an issue that Apple needs to address, and not just rely on individual users with their duct tape and bailing wire solutions!

I will hold off buying any more Apple products until then.

It has been established time and again that the dvd drive works for most users.

The few ones for whom it doesn't work have conflicts with third party software.

It is not for Apple to fix that.

Try a clean install on a separate drive and you'll see that the dvd drive works fine.

Agreed!

I have a mid 2009 iMac that has done the same thing since I installed el capitan.

My iPod touch also does not work with iTunes since the installation.

They told me to buy a new iPod.

Not acceptable.

kitcatalina wrote:

My dvd player is part of my imac, not a 3rd party.

Why doesn't it work?

Because of other stuff that you have installed on your mac that either is not compatible with the OS version, or has bugs.

The DVD drives on macs (either built-in or external, Apple or third party) still work on El Capitan and Sierra.

For a small number of users who have had them not work, it always comes down to the same type of problem - conflicts with other software.

This is easy to prove. Just install a clean version of the OS and your dvd drive works.

To find out what may be causing the problem in the first place please run Etrecheck (an utility created by a respected member of this community) and post its report here. From seeing the report we may be able to figure out what may be causing the conflict.

Not sure what you are replying to when you say "don't think so".

kitcatalina wrote:

I don't think so.

DVD worked.

Installed el capitan.

DVD stopped working.

I take it that you are implying that the blame lies with El Capitan.

If you want to make that an act of faith, I can't help you.

The claim that dvd drives don't work with El Capitan in general is simply false.

There have been people with problems, but for overwhelming majority simply carried on working.

You may think this is a big thread, but there were many millions of El Capitan users with no problem at all.

You either want to figure out the cause or you can stay in your corner and assign blame.

If the former, please provide the Etrecheck report and I will try to help. If the latter, there is nothing else to do.