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El Capitan killed DVD drive

After updating to El Capitan on my mid 2010 iMac | 3.08 GHz Intel Core i3 | 16 GB memory 1067MHzDDR3, the computer:

  1. has lost its built-in DVD drive.
  2. does not recognize the drive. Finder cannot "see" it
  3. Insert disc (which, yes, works find in other DVD drives) and it spins it around back and forth for awhile and then spits it out

This seems to be a fairly widespread problem.

iMac (21.5-inch Mid 2010), iOS 9.0.2, just updated (darn it)

Posted on Oct 6, 2015 12:38 PM

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Posted on Jun 26, 2018 1:03 AM

Mid 2010 13'' Macbook Pro (MacbookPro 7,1)


Same issue.


I installed El Capitan and immediately noticed the DVD drive was unusable.
I attempted to fix by resetting PRAM and SMC as per an online tut to no avail.
I attempted to fix by clean installing El Capitan, where the original install was performed over top of Yosemite. The drive is still currently unusable.

Second time an Apple software update has had a negative effect on the hardware (first time iPhone 4S iOS 7 bluetooth/wifi issue).

If I can get the drive working when my replacement Snow Leopard disc arrives tomorrow I'll stay with Snow Leo, the software this computer was built for.
Upgrading just isn't worth the risk anymore, IMO.

171 replies

Nov 11, 2015 2:11 PM in response to Community User

For what it's worth, my system is running well with El Capitan for the moment. After downloading MS Office for Mac 2011 and reinstalling with that version, no issues there. I spent a good bit of time on the phone with VMWare (outstanding support by the way) and was able to download and install a fresh version of Win 7 and then the nice lady helped me upgrade to Win 10 even though MS said my system wasn't compatible. It works perfectly at this point. I will know more as I continue to install some Win only programs I use for controlling my telescope and taking pictures.


Don't give up... persevere...

Nov 15, 2015 10:05 PM in response to poikkeus1

Similar issue here.


Took my mother-in-laws brand new MacBook Pro. I upgraded it to El Capitan. With the external SuperDrive, I inserted data DVD I burned on my own MBP (on Yosemite). It wasn't showing up. I decided to open Disk Utility to see if anything was being seen. It was! But for some reason, it didn't mount the disk. I selected the partition with the data on it. I clicked "Mount", and it was fine. But I had to do that manually. I tried again, and again needed to be manually mounted.


I've just recently upgraded my personal laptop, so I'll have to try this again on my system. Although, I'll have to look for a DVD I burned when it was on Yosemite.

Nov 20, 2015 10:56 PM in response to DMGK

OK, you're not going to like this. I borrowed an original Apple external DVD drive from a friend and tried it. It works flawlessly, which leads me to think that Apple intentionally locked out 3rd party DVD drives while making sure it's own work with El Capitan. Sorry guys - go out and buy an Apple DVD drive! After all, this is about marketing.

Nov 20, 2015 11:51 PM in response to poikkeus1

I have been able to install Microsoft Office 2011 from the DVD both on clean install of El Capitan as well as from an Upgrade of Yosemite to El Capitan. This works fine both with my external superdrive, the internal superdrive (MacBook Pro mid 2010) - and a 3rd party LG Slim drive. No DVD drive issues at all. None of the DVD drives appear in finder until a disk is inserted and is actually mounted. I tested this on my Late 2012 27" iMac, Late 2012 Mac Mini Server, Mid 2010 15" MacBook Pro, neighbor's Early 2013 13" MacBook Pro Retina.


~Scott

Nov 26, 2015 4:02 PM in response to Lee Dunkelberg

I'm having the same issue on my mid 2009 24" iMac with built-in SuperDrive. System profiler says I have no burning enabled drive on the computer and shows no DVD drive at all. If I open DVD player it sometimes errors out and says the system doesn't have a drive, or if it does open it doesn't recognize any disk I put in. When I slide a dvd into the slot it accepts it, try's to spin it a few times and just spits it out.


DVD is fine. Does not need service worked minutes before I upgraded to El Capitan.


I've done the cleaning and reset over and over and nothing.


DIsk utility also also doesn't see the drive.


I Went to the terminal and repaired permissions.


Nothing worked. No joy.


Help.

Nov 26, 2015 6:41 PM in response to rkaufmann87

There sure are a lot of people with the same coincidence.


I also reset the PRAM twice and the SMC, and reinstalled the operating system again, which for some reason had to be done after the second time reseting the PRAM.


I did find that there is a system preference for DVD/CD that needs to be adjusted. But it does not have enough choices. I was able to tell it to open photos for viewing an old DVD I burned with photos and Videos on it. So it recognized and played that.


But the internal drive will not recognize any commercial discs I put in there, even if I manually open the DVD player first.


As others have written, the discs spin for a while, and then get spit out.

El Capitan killed DVD drive

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