Lee Dunkelberg
Level 1 (20 points)

Q: El Capitan killed DVD drive

After updating to El Capitan on my mid 2010 iMac | 3.08 GHz Intel Core i3 | 16 GB memory 1067MHzDDR3, the computer: 

  1. has lost its built-in DVD drive.
  2. does not recognize the drive. Finder cannot "see" it
  3. Insert disc (which, yes, works find in other DVD drives) and it spins it around back and forth for awhile and then spits it out

This seems to be a fairly widespread problem.

iMac (21.5-inch Mid 2010), iOS 9.0.2, just updated (darn it)

Posted on Oct 6, 2015 12:38 PM

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Lee Dunkelberg

Q: El Capitan killed DVD drive

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  • Helpful answers

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  • by jehrke7,

    jehrke7 jehrke7 May 25, 2016 2:51 PM in response to Lee Dunkelberg
    Level 1 (14 points)
    May 25, 2016 2:51 PM in response to Lee Dunkelberg

    Add me to the list.  Since upgrading to El Capitan I am no longer able to burn DVDs.

  • by Merlin1952,

    Merlin1952 Merlin1952 May 26, 2016 2:12 PM in response to Lee Dunkelberg
    Level 1 (8 points)
    May 26, 2016 2:12 PM in response to Lee Dunkelberg

    I have a MacBook Pro (15-inch, Late 2008) 2.93 GHz Intel Core 2 Duo with internal superdrive that has worked flawlessly since new. However after upgrading to El Capitan 10.11.5 earlier this week, the drive just "disappeared". The system simply does not acknowledge its existence. I have tried everything suggested on this thread short of a "clean install" of El Capitan to absolutely no effect. I am clearly not alone with this problem as some 18,000 views of this thread and more than 90 posts would suggest.

  • by eyalve,

    eyalve eyalve May 27, 2016 11:53 AM in response to Lee Dunkelberg
    Level 1 (4 points)
    Mac OS X
    May 27, 2016 11:53 AM in response to Lee Dunkelberg

    I upgraded to El capitan on Oct. 2015.

    I have a build in superdrive that worked perfectly and stopped working with El capitan.

    I have tried every fix everyone posted and failed.

    I gave up.

    its been 6 months and I hoped that apple would care enough about its costumers and release a fix - but nada.

    not only is there no fix but apple completely ignores it!

    I have followed the threads and saw that people are buying new external drives in order to work.

    Is this fine?

    not to me.

    the issue is widespread and originates from apple engineers.

    the fix should come from apple!

  • by Nicolene Erasmus,

    Nicolene Erasmus Nicolene Erasmus Jun 6, 2016 11:01 AM in response to rkaufmann87
    Level 1 (9 points)
    Mac OS X
    Jun 6, 2016 11:01 AM in response to rkaufmann87

    I feel exactly the same as Lee!  It is NOT nice when you desperately need information stored on a cd, and after the upgrade your Macbook does not recognise the superdrive.  I was advised by the staff at the iStore to buy a new superdrive (really expensive!) which I did.  I connected the new drive to both my Macbooks and it did not work either.  I then started to suspect that it was an El Capitan problem. When I connected it to my husband's Macbook (he has not yet upgraded to El Capitan), it worked.  I have spent hours on the internet trying to find a solution, but it seems as if Apple has not yet solved the problem.  And it is 8 months later since the first complaints started to appear. I am now going to leave it in the capable hands of the Apple iStore staff and let them figure it out.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jun 6, 2016 11:52 AM in response to Nicolene Erasmus
    Level 6 (12,152 points)
    Mac OS X
    Jun 6, 2016 11:52 AM in response to Nicolene Erasmus

    I have used the dvd drive with el capitan, both the internal on a 2011 imac and an external via usb in a retina mbp.

    I Submit that not EC but some older software that people have installed is causing a conflict. That would not be too hard to test. Make a clean install on an external drive or a second partition. I bet the dvd drive will work on that.

  • by j.esler,

    j.esler j.esler Jun 6, 2016 1:41 PM in response to Lee Dunkelberg
    Level 1 (9 points)
    Audio
    Jun 6, 2016 1:41 PM in response to Lee Dunkelberg

    We can add one more to the list.  I recently bought a 2009 Mac Pro with El Capitan preinstalled and the DVD burner will burn CDs but not DVDs.  I get various error messages, "the disc did not burn for unknown reason" etc... , or sometimes it will start to burn but then quit.  Come on Apple!  Step Up!

  • by Merlin1952,

    Merlin1952 Merlin1952 Jun 6, 2016 10:05 PM in response to Luis Sequeira1
    Level 1 (8 points)
    Jun 6, 2016 10:05 PM in response to Luis Sequeira1

    Hi Luis, I believe that you're absolutely correct. A clean install on a spare usb-connected HD is exactly what I did and the internal Superdrive on my late 2008 mbp works as advertised. "Upgrading"  the old system effectively made the internal Superdrive invisible. When I used Migration Assistant to bring all my apps and data on to the new, clean (and working) EC system, the Superdrive vanished. I'd be interested to identify and remove the offending old code, but don't really know where to start trying to isolate it. All suggestions welcome.

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jun 7, 2016 12:01 AM in response to Merlin1952
    Level 6 (12,152 points)
    Mac OS X
    Jun 7, 2016 12:01 AM in response to Merlin1952

    Merlin1952 wrote:

     

    Hi Luis, I believe that you're absolutely correct. A clean install on a spare usb-connected HD is exactly what I did and the internal Superdrive on my late 2008 mbp works as advertised. "Upgrading"  the old system effectively made the internal Superdrive invisible. When I used Migration Assistant to bring all my apps and data on to the new, clean (and working) EC system, the Superdrive vanished. I'd be interested to identify and remove the offending old code, but don't really know where to start trying to isolate it. All suggestions welcome.

     

    At this point, the usual next step is to run Etrecheck. This is a tool by one respected member of this community. It produces a report that describes the hardware and software on your machine (it does not show any personal information). By looking at its report, one can often notice possible suspects. You can post the report here.

  • by Nicolene Erasmus,

    Nicolene Erasmus Nicolene Erasmus Jun 7, 2016 12:40 AM in response to Luis Sequeira1
    Level 1 (9 points)
    Mac OS X
    Jun 7, 2016 12:40 AM in response to Luis Sequeira1

    Luis, me being on level 1 is a bit of an overstatement! I guess it is because there is no level 0 here.  "Etrecheck", "clean install" "remove the old code" etc are phrases I fail to comprehend. I just want to connect my (very expensive) superdrive to my (very expensive) Macbook, insert a cd and be able to read the information. I don't want to spend hours on the internet trying to figure out how to make it work.  But I found a solution elsewhere - one easy enough for me to understand.  Connect the superdrive, and restart the Macbook.  It works. I salute you guys who are clever enough to figure these things out.

  • by Nicolene Erasmus,

    Nicolene Erasmus Nicolene Erasmus Jun 7, 2016 12:44 AM in response to Merlin1952
    Level 1 (9 points)
    Mac OS X
    Jun 7, 2016 12:44 AM in response to Merlin1952

    Connect the superdrive, restart your computer and hope that it works.  It worked for me. I found the solution after spending hours of "research" - the only solution easy enough for me to understand.

  • by Merlin1952,

    Merlin1952 Merlin1952 Jun 7, 2016 12:58 AM in response to Luis Sequeira1
    Level 1 (8 points)
    Jun 7, 2016 12:58 AM in response to Luis Sequeira1

    Hi again Luis. Here's the basic report from EtreCheck. Please let me know if anything here looks out of place to you.


    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-07 17:50:34

    Download EtreCheck from https://etrecheck.com

    Runtime 7:53

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Other problem

    Description:

    Internal Superdrive “missing” after EC upgrade

     

    Hardware Information: ⓘ

        MacBook Pro (15-inch, Late 2008)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro5,1

        1 2.93 GHz Intel Core 2 Duo CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 2

     

    Video Information: ⓘ

        NVIDIA GeForce 9400M - VRAM: 256 MB

            Color LCD 1440 x 900

            LED Cinema Display 1920 x 1200

        NVIDIA GeForce 9600M GT - VRAM: 512 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: about one day

     

    Disk Information: ⓘ

        ST1000LM014 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Griff's SSHD (disk1s2) / : 999.35 GB (658.53 GB free)

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

     

        unknown   ()

     

    USB Information: ⓘ

        Apple, Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Mitsumi Electric Hub in Apple Extended USB Keyboard

            Mitsumi Electric Apple Extended USB Keyboard

        Kensington Kensington USB/PS2 Trackball

        Elgato EyeTV Diversity

        Apple Inc. Apple LED Cinema Display

        Apple Inc. Display iSight

        Apple Inc. Apple USB audio device

        Apple Inc. Built-in iSight

     

    Firewire Information: ⓘ

        WD My Book 111D 800mbit - 800mbit max

            EFI (disk0s1) <not mounted> : 210 MB

            My Book (disk0s2) /Volumes/My Book : 3.00 TB (2.91 GB free)

     

    Configuration files: ⓘ

        /etc/hosts - Count: 1

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Unknown Files: ⓘ

        /Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist

            /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify .agent

        /Library/LaunchAgents/com.paragon-software.facebook.agent.plist

            /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

        /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist

            /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.daemon

        3 unknown files found. [Check files]

     

    Kernel Extensions: ⓘ

            /Applications/EyeTV.app

        [not loaded]    com.elgato.driver.Pluto2 (1.1 - 2012-01-09) [Support]

     

            /Library/Extensions

        [loaded]    com.paragon-software.filesystems.ntfs (14.2.91 - SDK 10.5 - 2016-06-07) [Support]

        [not loaded]    com.pgp.iokit.PGPdiskDriver (10.0.0.2732 - 2016-06-07) [Support]

        [not loaded]    com.pgp.kext.PGPnke (10.0.0 - 2016-06-07) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-06-07) [Support]

        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-06-07) [Support]

        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-06-07) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.26 - 2016-06-07) [Support]

        [not loaded]    com.echofx.videoglide.kext (1.4.6 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-06-07) [Support]

        [not loaded]    com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0 - 2016-06-07) [Support]

        [not loaded]    com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6 - 2016-06-07) [Support]

        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.28.7 - SDK 10.4 - 2016-06-07) [Support]

        [loaded]    com.pgp.iokit.PGPwdeDriver (1.2.0d1 - 2016-06-07) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.1 - 2016-06-07) [Support]

        [not loaded]    com.zte.driver.cdc_ecm_qmi (1.0.19 - 2016-06-07) [Support]

        [not loaded]    com.zte.driver.cdc_usb_bus (1.0.19 - 2016-06-07) [Support]

     

            /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns

        [not loaded]    com.kensington.mouseworks.driver.ADBID32Mouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.ADBID4Mouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.USBMouseX1 (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.VirtualMouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.VirtualMouseX1 (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0 - 2009-05-17) [Support]

     

            /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2011-07-01) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2011-07-01) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.1 - 2011-07-01) [Support]

     

            /System/Library/Extensions/VideoGlide.kext/Contents/PlugIns

        [not loaded]    com.echofx.videoglide.kext.audio (1.4.6 - 2010-02-12) [Support]

        [not loaded]    com.echofx.videoglide.kext.noseize.appleusbaudio (1.4.6 - 2010-02-12) [Support]

        [not loaded]    com.echofx.videoglide.kext.noseize.classic (1.4.6 - 2010-02-12) [Support]

     

            /Volumes/My Book/WD Included Files/Extras/WD +TURBO Installer.app

        [not loaded]    com.wdc.driver.1394HP (1.0.9 - 2010-12-25) [Support]

        [not loaded]    com.wdc.driver.USBHP (1.0.11 - 2010-12-25) [Support]

     

    Startup Items: ⓘ

        VideoGlide Startup: Path: /Library/StartupItems/VideoGlide Startup

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    150 Apple tasks

        [running]    80 Apple tasks

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.csrutil.report.plist

        [not loaded]    46 Apple tasks

        [loaded]    155 Apple tasks

        [running]    89 Apple tasks

     

    Launch Agents: ⓘ

        [loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [loaded]    com.oracle.java.Java-Updater.plist (2016-05-05) [Support]

        [running]    com.paragon-software.NTFS.fsnotify.agent.plist (2016-04-29) [Support]

        [loaded]    com.paragon-software.facebook.agent.plist (2016-04-29) [Support]

        [loaded]    com.paragon.updater.plist (2016-04-29) [Support]

        [running]    com.seagate.SeagateStorageGauge.plist (2010-03-11) [Support]

        [running]    com.xrite.colormunkid.plist (2009-10-10) [Support]

        [running]    com.xrite.device.message.plist (2009-06-03) [Support]

     

    Launch Daemons: ⓘ

        [failed]    com.adobe.fpsaud.plist (2016-04-16) [Support]

        [loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [loaded]    com.oracle.java.Helper-Tool.plist (2016-05-05) [Support]

        [running]    com.paragon-software.NTFS.fsnotify.daemon.plist (2016-04-29) [Support]

        [loaded]    com.paragon.NTFS.launch.plist (2016-04-29) [Support]

        [loaded]    com.pgp.framework.PGPwde.plist (2010-06-05) [Support]

        [running]    com.xrite.device.colormunki.plist (2009-06-03) [Support]

     

    User Launch Agents: ⓘ

        [failed]    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

        [loaded]    com.apple.SafariBookmarksSyncer.plist

        [failed]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-06-21) [Support]

        [failed]    com.ecamm.printopia.plist (2012-05-09) [Support]

     

    User Login Items: ⓘ

        EyeTV Helper    Application Hidden (/Library/Application Support/EyeTV/EyeTV Helper.app)

        Canon IJ Network Scanner Selector2    Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

        MouseWorks Background    Application  (~/.Trash/MouseWorks.prefPane/Contents/Resources/Support/MouseWorks Background.app)

     

    Other Apps: ⓘ

        [running]    com.elgato.eyetvhelper.111712

        [running]    com.getdropbox.dropbox.136352

        [running]    com.moneydance.Moneydance.75232

        [running]    com.realnetworks.realplayerdownloaderagent.118432

        [running]    jp.co.Canon.bj.scan.network.scannerselector2.119712

        [running]    jp.co.canon.cijscannerregister.289312

        [loaded]    391 Apple tasks

        [running]    216 Apple tasks

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-05)

        Flip4Mac WMV Plugin: 3.0.0.126   - SDK 10.8 (2013-01-21) [Support]

        RealPlayer Plugin: Unknown (2011-05-01) [Support]

        AdobePDFViewerNPAPI: 10.1.16 (2016-05-20) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-05-02) [Support]

        Silverlight: 5.1.40416.0 - SDK 10.6 (2015-08-03) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-05)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-02) Outdated! Update

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

        iPhotoPhotocast: 7.0 (2010-04-07)

        AdobePDFViewer: 10.1.16 (2016-05-20) [Support]

        SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-17) [Support]

        EPPEX Plugin: 3.0.5.0 (2010-11-03) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-05) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

        WebEx64: 1.0 (2011-09-06) [Support]

        WebEx: 1.0 (2011-01-18) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-04-16) [Support]

        Flip4Mac WMV (2012-09-15) [Support]

        Java (2016-04-01) [Support]

        Paragon NTFS for Mac ® OS X (2016-06-03) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Griff's SSHD: Disk size: 999.35 GB Disk used: 340.82 GB

        Destinations:

            TMBackup's timemachine [Network]

            Total size: 2.00 TB

            Total number of backups: 34

            Oldest backup: 23/03/2016, 9:04 PM

            Last backup: 6/06/2016, 1:41 PM

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 340.82 GB X 3)

     

            merlin@magma.com.au's timemachine [Network]

            Total size: 2.05 TB

            Total number of backups: 12

            Oldest backup: 22/05/2016, 4:39 AM

            Last backup: 6/06/2016, 2:11 PM

            Size of backup disk: Adequate

                Backup size 2.05 TB > (Disk used 340.82 GB X 3)

     

    Top Processes by CPU: ⓘ

             7%    coreaudiod

             2%    JavaApplicationStub

             1%    RealPlayer Downloader Agent

             0%    WindowServer

             0%    kernel_task

     

    Top Processes by Memory: ⓘ

        871 MB    kernel_task

        721 MB    softwareupdated

        500 MB    com.apple.WebKit.WebContent(5)

        377 MB    mdworker(22)

        360 MB    mds_stores

     

    Virtual Memory Information: ⓘ

        1.70 GB    Free RAM

        6.55 GB    Used RAM (2.34 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jun 6, 2016, 03:39:52 PM    Self test - passed

        Jun 5, 2016, 04:07:06 PM    ~/Library/Logs/DiagnosticReports/quicklookd_2016-06-05-160706_[redacted].crash

            /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

        Jun 5, 2016, 08:48:50 AM    ~/Library/Logs/DiagnosticReports/PTPCamera_2016-06-05-084850_[redacted].crash

            /System/Library/Image Capture/Devices/PTPCamera.app/Contents/MacOS/PTPCamera

  • by Luis Sequeira1,

    Luis Sequeira1 Luis Sequeira1 Jun 7, 2016 5:41 AM in response to Merlin1952
    Level 6 (12,152 points)
    Mac OS X
    Jun 7, 2016 5:41 AM in response to Merlin1952

    I immediately noticed this bit:

     

    Disk Information: ⓘ

        ST1000LM014 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Griff's SSHD (disk1s2) / : 999.35 GB (658.53 GB free)

            Recovery HD (disk1s3) <not mounted>  [Recovery]: 650 MB

     

        unknown   ()

     

     

    The "unknown" should be your dvd drive. On my iMac I see the model of the dvd drive.

     

    You have a lot of cruft, probably accumulated over the years. Lots of login items, launch agents and such. In particular, some of that stuff is from 2009, which means it programmed for a much older version of the OS.

     

    I would try this simple thing: start in Safe Mode, and run Etrecheck then. It is quite possible that the dvd drive shows up properly then. If so, it will testify to the fact that some of that software you have is causing the dvd drive to not be recognized properly.

    (To start in Safe Mode, press the power button and immediately press and hold the Shift key; your mac will boot and work slowly while in Safe Mode - that is normal).

  • by Merlin1952,

    Merlin1952 Merlin1952 Jun 7, 2016 12:46 PM in response to Luis Sequeira1
    Level 1 (8 points)
    Jun 7, 2016 12:46 PM in response to Luis Sequeira1

    Hi Luis,

     

    Thanks for all your advice. I agree that the "unknown" device should be the superdrive.

     

    I ran EtreCheck in Safe Mode, but sadly the problem persists even there. The report is below.

     

    Another interesting point to consider are that, unlike most other people's reports on their versions of this problem, in my case the DVD is not automatically ejected. It remains in the drive until I start in Recovery Mode and use Disk Utility to eject it.

     

    Anyway, even if we do somehow manage to identify the exact problem, it would be good to clean out all the old "cruft". So I think that I will do a completely clean install of EC and than manually add all the features and apps that I actually use now.

     

    Thanks again for all your help. I'll keep you posted, but it will probably take several days to get back to normal operation.

     

    EtreCheck version: 2.9.12 (265)

    Report generated 2016-06-08 05:16:08

    Download EtreCheck from https://etrecheck.com

    Runtime 5:13

    Performance: Below Average

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

    Click the [Check files] link for help with unknown files.

     

    Problem: Other problem

    Description:

    Superdrive missing in safe mode

     

    Hardware Information: ⓘ

        MacBook Pro Intel Core 2 Duo (aluminum unibody) (Late 2008)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        MacBook Pro - model: MacBookPro5,1

        1 2.93 GHz Intel Core 2 Duo CPU: 2-core

        8 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                4 GB DDR3 1067 MHz ok

            BANK 0/DIMM1

                4 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

        Battery: Health = Normal - Cycle count = 2

     

    Video Information: ⓘ

        NVIDIA GeForce 9400M - VRAM: 256 MB

        NVIDIA GeForce 9600M GT - VRAM: 512 MB

     

    System Software: ⓘ

        OS X El Capitan 10.11.5 (15F34) - Time since boot: less than an hour

     

    Disk Information: ⓘ

        ST1000LM014 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Griff's SSHD (disk0s2) / : 999.35 GB (659.81 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        unknown   ()

     

    USB Information: ⓘ

        Apple Inc. Built-in iSight

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. Apple Internal Keyboard / Trackpad

        Apple Computer, Inc. IR Receiver

     

    Configuration files: ⓘ

        /etc/hosts - Count: 1

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Unknown Files: ⓘ

        /Library/LaunchAgents/com.paragon-software.NTFS.fsnotify.agent.plist

            /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.agent.app/Contents/MacOS/com.paragon-software.NTFS.fsnotify .agent

        /Library/LaunchAgents/com.paragon-software.facebook.agent.plist

            /Library/Application Support/Paragon Software/Paragon Software Facebook Agent.app/Contents/MacOS/Paragon Software Facebook Agent

        /Library/LaunchDaemons/com.paragon-software.NTFS.fsnotify.daemon.plist

            /Library/PreferencePanes/ParagonNTFS.prefPane/Contents/Resources/com.paragon-so ftware.NTFS.fsnotify.daemon

        3 unknown files found. [Check files]

     

    Kernel Extensions: ⓘ

            /Library/Extensions

        [not loaded]    com.paragon-software.filesystems.ntfs (14.2.91 - SDK 10.5 - 2016-06-07) [Support]

        [not loaded]    com.pgp.iokit.PGPdiskDriver (10.0.0.2732 - 2016-06-07) [Support]

        [not loaded]    com.pgp.kext.PGPnke (10.0.0 - 2016-06-07) [Support]

     

            /System/Library/Extensions

        [not loaded]    com.Belcarra.iokit.USBLAN_netpart (2.0.2 - 2016-06-07) [Support]

        [not loaded]    com.Belcarra.iokit.USBLAN_usbpart (2.0.2 - 2016-06-07) [Support]

        [not loaded]    com.RemoteControl.USBLAN.usbpart (2.0.6 - 2016-06-07) [Support]

        [not loaded]    com.ZTE.driver.ZTEUSBMassStorageFilter (ZTEDriver_MacV1.3.26 - 2016-06-07) [Support]

        [not loaded]    com.echofx.videoglide.kext (1.4.6 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchAfaTech (1.1 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergy450 (1.1 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchCinergyXS (1.1 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchEmpia (1.1 - 2016-06-07) [Support]

        [not loaded]    com.elgato.driver.DontMatchVoyager (1.1 - 2016-06-07) [Support]

        [not loaded]    com.kensington.mouseworks.iokit.KensingtonMouseDriver (3.0 - 2016-06-07) [Support]

        [not loaded]    com.olympus.CamBlockCommandsDeviceUP (3.1.0 - SDK 10.6 - 2016-06-07) [Support]

        [not loaded]    com.oxsemi.driver.OxsemiDeviceType00 (1.28.7 - SDK 10.4 - 2016-06-07) [Support]

        [loaded]    com.pgp.iokit.PGPwdeDriver (1.2.0d1 - 2016-06-07) [Support]

        [not loaded]    com.seagate.driver.PowSecDriverCore (5.0.1 - 2016-06-07) [Support]

        [not loaded]    com.zte.driver.cdc_ecm_qmi (1.0.19 - 2016-06-07) [Support]

        [not loaded]    com.zte.driver.cdc_usb_bus (1.0.19 - 2016-06-07) [Support]

     

            /System/Library/Extensions/Belcarra.USBLAN_netpart.kext/Contents/PlugIns

        [not loaded]    com.belcarra.iokit.netpart.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/Belcarra.USBLAN_usbpart.kext/Contents/PlugIns

        [not loaded]    com.belcarra.iokit.usbpart.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/KensingtonMouseDriver.kext/Contents/PlugIns

        [not loaded]    com.kensington.mouseworks.driver.ADBID32Mouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.ADBID32MouseX1 (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.ADBID4Mouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.ADBID4MouseX1 (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.KMWBluetoothHIDMouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.KMWBluetoothOldHIDMouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.KMWUSBHIDMouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.USBMouseX1 (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.VirtualMouse (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.driver.VirtualMouseX1 (3.0 - 2009-05-17) [Support]

        [not loaded]    com.kensington.mouseworks.iokit.KensingtonMouseDriverX1 (3.0 - 2009-05-17) [Support]

     

            /System/Library/Extensions/RemoteControl.USBLAN_usbpart.kext/Contents/PlugIns

        [not loaded]    com.RemoteControl.USBLAN.panther (1.6.1 - 2007-06-06) [Support]

     

            /System/Library/Extensions/Seagate Storage Driver.kext/Contents/PlugIns

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_4 (5.0.1 - 2011-07-01) [Support]

        [not loaded]    com.seagate.driver.PowSecLeafDriver_10_5 (5.0.1 - 2011-07-01) [Support]

        [not loaded]    com.seagate.driver.SeagateDriveIcons (5.0.1 - 2011-07-01) [Support]

     

            /System/Library/Extensions/VideoGlide.kext/Contents/PlugIns

        [not loaded]    com.echofx.videoglide.kext.audio (1.4.6 - 2010-02-12) [Support]

        [not loaded]    com.echofx.videoglide.kext.noseize.appleusbaudio (1.4.6 - 2010-02-12) [Support]

        [not loaded]    com.echofx.videoglide.kext.noseize.classic (1.4.6 - 2010-02-12) [Support]

     

    Startup Items: ⓘ

        VideoGlide Startup: Path: /Library/StartupItems/VideoGlide Startup

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    8 Apple tasks

        [loaded]    172 Apple tasks

        [running]    58 Apple tasks

     

    System Launch Daemons: ⓘ

        [failed]    com.apple.ucupdate.plist

        [failed]    com.apple.watchdogd.plist

        [not loaded]    46 Apple tasks

        [loaded]    169 Apple tasks

        [running]    74 Apple tasks

     

    Launch Agents: ⓘ

        [not loaded]    com.google.keystone.agent.plist (2016-03-03) [Support]

        [not loaded]    com.oracle.java.Java-Updater.plist (2016-05-05) [Support]

        [not loaded]    com.paragon-software.NTFS.fsnotify.agent.plist (2016-04-29) [Support]

        [not loaded]    com.paragon-software.facebook.agent.plist (2016-04-29) [Support]

        [not loaded]    com.paragon.updater.plist (2016-04-29) [Support]

        [not loaded]    com.seagate.SeagateStorageGauge.plist (2010-03-11) [Support]

        [not loaded]    com.xrite.colormunkid.plist (2009-10-10) [Support]

        [not loaded]    com.xrite.device.message.plist (2009-06-03) [Support]

     

    Launch Daemons: ⓘ

        [not loaded]    com.adobe.fpsaud.plist (2016-04-16) [Support]

        [not loaded]    com.google.keystone.daemon.plist (2016-03-03) [Support]

        [not loaded]    com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

        [not loaded]    com.oracle.java.Helper-Tool.plist (2016-05-05) [Support]

        [not loaded]    com.paragon-software.NTFS.fsnotify.daemon.plist (2016-04-29) [Support]

        [not loaded]    com.paragon.NTFS.launch.plist (2016-04-29) [Support]

        [not loaded]    com.pgp.framework.PGPwde.plist (2010-06-05) [Support]

        [not loaded]    com.xrite.device.colormunki.plist (2009-06-03) [Support]

     

    User Launch Agents: ⓘ

        [not loaded]    com.apple.CSConfigDotMacCert-@me.com-SharedServices.Agent.plist

        [not loaded]    com.apple.SafariBookmarksSyncer.plist

        [not loaded]    com.citrixonline.GoToMeeting.G2MUpdate.plist (2014-06-21) [Support]

        [not loaded]    com.ecamm.printopia.plist (2012-05-09) [Support]

     

    User Login Items: ⓘ

        EyeTV Helper    Application Hidden (/Library/Application Support/EyeTV/EyeTV Helper.app)

        Canon IJ Network Scanner Selector2    Application Hidden (/Library/Printers/Canon/IJScanner/Utilities/Canon IJ Network Scanner Selector2.app)

        AdobeResourceSynchronizer    Application Hidden (/Applications/Adobe Reader.app/Contents/Support/AdobeResourceSynchronizer.app)

        Dropbox    Application  (/Applications/Dropbox.app)

        RealPlayer Downloader Agent    Application  (~/Library/Application Support/RealNetworks/RealPlayer Downloader Agent.app)

        MouseWorks Background    Application  (~/.Trash/MouseWorks.prefPane/Contents/Resources/Support/MouseWorks Background.app)

     

    Other Apps: ⓘ

        [running]    com.etresoft.EtreCheck.317472

        [loaded]    435 Apple tasks

        [running]    140 Apple tasks

     

    Internet Plug-ins: ⓘ

        o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-16) [Support]

        Default Browser: 601 - SDK 10.11 (2016-05-05)

        Flip4Mac WMV Plugin: 3.0.0.126   - SDK 10.8 (2013-01-21) [Support]

        RealPlayer Plugin: Unknown (2011-05-01) [Support]

        AdobePDFViewerNPAPI: 10.1.16 (2016-05-20) [Support]

        FlashPlayer-10.6: 21.0.0.226 - SDK 10.6 (2016-05-02) [Support]

        Silverlight: 5.1.40416.0 - SDK 10.6 (2015-08-03) [Support]

        QuickTime Plugin: 7.7.3 (2016-05-05)

        Flash Player: 21.0.0.226 - SDK 10.6 (2016-05-02) Cannot contact Adobe

        googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

        iPhotoPhotocast: 7.0 (2010-04-07)

        AdobePDFViewer: 10.1.16 (2016-05-20) [Support]

        SharePointBrowserPlugin: 14.6.4 - SDK 10.6 (2016-05-17) [Support]

        EPPEX Plugin: 3.0.5.0 (2010-11-03) [Support]

        JavaAppletPlugin: Java 8 Update 91 build 14 (2016-05-05) Check version

     

    User internet Plug-ins: ⓘ

        CitrixOnlineWebDeploymentPlugin: 1.0.105 (2013-04-26) [Support]

        WebEx64: 1.0 (2011-09-06) [Support]

        WebEx: 1.0 (2011-01-18) [Support]

     

    3rd Party Preference Panes: ⓘ

        Flash Player (2016-04-16) [Support]

        Flip4Mac WMV (2012-09-15) [Support]

        Java (2016-04-01) [Support]

        Paragon NTFS for Mac ® OS X (2016-06-03) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Griff's SSHD: Disk size: 999.35 GB Disk used: 339.54 GB

        Destinations:

            TMBackup's timemachine [Network]

            Total size: 2.00 TB

            Total number of backups: 34

            Oldest backup: 23/03/2016, 9:04 PM

            Last backup: 6/06/2016, 1:41 PM

            Size of backup disk: Adequate

                Backup size 2.00 TB > (Disk used 339.54 GB X 3)

     

            merlin@magma.com.au's timemachine [Network]

            Total size: 2.05 TB

            Total number of backups: 12

            Oldest backup: 22/05/2016, 4:39 AM

            Last backup: 6/06/2016, 2:11 PM

            Size of backup disk: Adequate

                Backup size 2.05 TB > (Disk used 339.54 GB X 3)

     

    Top Processes by CPU: ⓘ

             1%    WindowServer

             1%    fontd

             0%    kernel_task

             0%    opendirectoryd

     

    Top Processes by Memory: ⓘ

        642 MB    kernel_task

        123 MB    iconservicesagent(2)

        115 MB    Finder

        98 MB    UserEventAgent(2)

        90 MB    WindowServer

     

    Virtual Memory Information: ⓘ

        3.22 GB    Free RAM

        5.03 GB    Used RAM (1.46 GB Cached)

        0 B    Swap Used

     

    Diagnostics Information: ⓘ

        Jun 8, 2016, 04:56:12 AM    Self test - passed

        Jun 5, 2016, 04:07:06 PM    ~/Library/Logs/DiagnosticReports/quicklookd_2016-06-05-160706_[redacted].crash

            /System/Library/Frameworks/QuickLook.framework/Versions/A/Resources/quicklookd. app/Contents/MacOS/quicklookd

        Jun 5, 2016, 08:48:50 AM    ~/Library/Logs/DiagnosticReports/PTPCamera_2016-06-05-084850_[redacted].crash

            /System/Library/Image Capture/Devices/PTPCamera.app/Contents/MacOS/PTPCamera

  • by cyranobob,

    cyranobob cyranobob Jun 9, 2016 7:34 PM in response to Lee Dunkelberg
    Level 1 (4 points)
    Jun 9, 2016 7:34 PM in response to Lee Dunkelberg

    This may not address all the issues here, but I can report that I have resolve4d my 'CD burning' issue with El Capitan....at least for now. I upgraded my 2013 model year iMac to EC a month ago and have not been able to successfully burn a music CD with my external Superdrive since then. After days of searching thru chat forums and talking with Apple support, I finally just re-installed the OS (along with Java SE) and tried a test CD burn. It worked. Still expecting something to go wrong, but guess I'm cool for now.

  • by Ian_Digman,

    Ian_Digman Ian_Digman Jun 10, 2016 4:16 AM in response to Lee Dunkelberg
    Level 1 (4 points)
    Jun 10, 2016 4:16 AM in response to Lee Dunkelberg

    After trying all the clever solutions on here (learnt a lot about the Mac on the way) I took my computer physically apart to clean it due to a different issue.

     

    Although having previously tried the lens cleaning simple solution near the beginning of this thread, totally cleaning out the inside of the machine of all accumulated dust I now have a fully working DVD drive again.  Not sure if there is some form of heat management in play here but happy to have found a solution.

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