RAmeeti0

Level 1 (1 points)

Q: Read mail continues to show as Unread

After reading an email, some of my emails will continue to display as Unread.

El Capitan

MacBook Pro (17-inch Late 2011), OS X El Capitan (10.11)

Posted on Oct 6, 2015 6:20 PM

I have this question too

Q: Read mail continues to show as Unread

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by wjohnson925,

wjohnson925 Feb 12, 2016 3:26 PM in response to cissyfromtx
Level 1 (0 points)

Feb 12, 2016 3:26 PM in response to cissyfromtx

Is there any known solution to this? It's a huge problem for my workflow.
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by RAmeeti0,

RAmeeti0 Feb 12, 2016 3:35 PM in response to wjohnson925
Level 1 (1 points)

Feb 12, 2016 3:35 PM in response to wjohnson925

There is no fix yet. The workarounds are to either use the Read button in the toolbar to manually set it to be read, or to open the Preview section at the bottom of the window. If the Preview section is displayed, the message will get marked as read.

I have worked several hours and it is on the list of things to be fixed as Engineering is aware of it.
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by TechConcierge,

TechConcierge Oct 17, 2016 1:44 PM in response to RAmeeti0
Level 1 (4 points)

Oct 17, 2016 1:44 PM in response to RAmeeti0

I have found that the only way to resolve this as of now is to go into Mail > Preferences > View > Switch to Classic Layout. I am working on a final resolution without having to recreate the profile and will report back.
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by sabecker,

sabecker Oct 24, 2016 8:04 AM in response to RAmeeti0
Level 1 (8 points)

Oct 24, 2016 8:04 AM in response to RAmeeti0

Unchecking "View by Conversation" under the View menu seemed to fix this.
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by sabecker,

sabecker Oct 24, 2016 8:05 AM in response to sabecker
Level 1 (8 points)

Oct 24, 2016 8:05 AM in response to sabecker

Sorry, I meant "Organize by Conversation"
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