Unable to install extensions in Safari

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Level 1

5 points

Unable to install extensions in Safari

I have OS X Yosemite 10.10.5 and Safari 9.0. When visiting the Safari Extensions Gallery there are no "Install now" links.

My thinking was I might have to upgrade to El Capitan to be able to install extensions, but I see others who have already upgraded are having the same issue. I'm a new Macbook user.. not the way I wanted things to start. I have tried to watch the tours of both Yosemite and El Capitan but the "Install now" links are still missing. I have tried going through Safari > Safari Extensions... and Safari > Preferences... > Extensions > Get Extensions and both fail to show the links to install. I have also tried repairing permissions. Any help to fix this issue would be greatly appreciated. Thank you.

MacBook Pro (Retina, 13-inch,Early 2015), OS X Yosemite (10.10.5)

Posted on Oct 7, 2015 1:00 AM

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Answer 1

Best reply

dominic23

Level 10

83,904 points

Oct 7, 2015 3:19 AM in response to FTWCode

Delete “Safari Extensions List” stored in Keychain Access.

Launch Spotlight from the menu bar and enter keychain in the search bar.

Double click highlighted Keychain Access entry under “TOP HIT”..

When Keychain Access window will open up.

Unlock it, if you have to.

Click the lock at the top left corner, give Administrator name and password.

Enter “extensions” in the search box at the top right corner.

When “Safari Extension List” shows up, highlight it, right click on it and choose Delete “Safari Extensions List”.

Quit Keychain Access.

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Answer 2

FTWCode Author

Level 1

5 points

Oct 7, 2015 4:21 AM in response to dominic23

Thank you for the reply but this did not solve the problem.

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Answer 3

dominic23

Level 10

83,904 points

Oct 7, 2015 5:32 AM in response to FTWCode

Please run EtreCheck and post the report here.

http://etresoft.com/etrecheck

Download it, open Downloads folder, click on it to open, select”Open” in the dialog to run it.

If the EtreCheck icon in the Dock is bouncing, click on it.

Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste it when you reply.

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Answer 4

FTWCode Author

Level 1

5 points

Oct 7, 2015 6:02 AM in response to dominic23

I used time machine to go back to the point before I updated. So I'm unable to run the test. I'm assuming that it had something to do with the 9.0 update. Now Safari goes to a different webpage where I'm able to download extensions. Going to stick with the version that works until apple sorts out the issue. If anyone finds a fix, I'd like to know about it. If I find one myself, I will be sure to post it here. It is disappointing to have this issue with a brand new mac. Are updates usually released in unstable/beta states?

Safari 9 - I cannot install extensions

Someone is also having a similar problem on OS X El Capitan. The post is from 6 days ago and a few people are having the same issue. It is not an issue with El Capitan. It seems to be the Safari 9.0 update itself.

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