javijavico

Level 1 (0 points)

Q: Problem to start with Captain

After install the new Os Captain, I can´t enter just I select the user the computer stay in stand by for ever.

So If Some one help me

MacBook Pro (Retina, 13-inch, Mid 2014)

Posted on Oct 7, 2015 3:15 AM

I have this question too

Q: Problem to start with Captain

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by braden85,

braden85 Oct 7, 2015 8:14 AM in response to javijavico
Community Specialists

Oct 7, 2015 8:14 AM in response to javijavico

Hey there javijavico,

I understand that you are looking for some help with accessing your user account in El Capitan. My first suggestion would be for you to attempt to access your user account after starting the computer in safe mode:

Try safe mode if your Mac doesn't finish starting up - Apple Support
https://support.apple.com/en-us/HT201262

If you are still experiencing the issue after that, you may wish to follow some more troubleshooting steps located in the following article:

Resolve startup issues and perform disk maintenance with Disk Utility and fsck - Apple Support
https://support.apple.com/en-us/HT203176

Thanks for being a part of the Apple Support Communities!
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