Safari 9.0 pages hanging, no extensions, cleared cache and history, nothing seems to work but on a laptop using Windows 10 t=i have no problems whatsoever, any help much appreciated

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Level 1

10 points

Safari 9.0 pages hanging, no extensions, cleared cache and history, nothing seems to work but on a laptop using Windows 10 t=i have no problems whatsoever, any help much appreciated

Hi,

iMac running Safari 9.0 with El Capitan. Pages are not loading and very slow. It's not the internet connection because I am working on a laptop running windows 10 with Edge and it really is a whizz! I have no extensions, I have cleared all browsing history and cache, uninstalled flat and installed again, i have selected then deselected 'Allow plug ins'...restarted a 1000 times, I'm lost...any other ideas would really be appreciated, many thanks

Posted on Oct 7, 2015 2:53 AM

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Answer 1

Eric Root

Level 10

684,033 points

Oct 7, 2015 6:57 AM in response to kaffip

Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues

Safari doesn't load a page or webpage items are missing

Safari/other browsers – Website not loading

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Answer 2

Linc Davis

Level 10

209,541 points

Oct 7, 2015 6:20 PM in response to kaffip

Start up in Recovery mode. In the OS X Utilities screen, select Get Help Online. A clean copy of Safari will launch. No plugins, such as Flash, will be available. While in Recovery, you'll have no access to your saved bookmarks or passwords, so make a note of those before you begin, if they're needed for the test.

Test. After testing, restart as usual and post the results.

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Answer 3

kaffip Author

Level 1

10 points

Oct 9, 2015 5:38 AM in response to Linc Davis

Thank you for your reply. Sorry if this sounds rather silly, but once I'm in Recovery Mode, I understand unto launching a clean cory of Safari but what am I expected to do next?

thanks😝

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Answer 4

Eric Root

Level 10

684,033 points

Oct 9, 2015 6:18 AM in response to kaffip

See if Safari performs better than when booted normally.

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Answer 5

kaffip Author

Level 1

10 points

Oct 9, 2015 7:06 AM in response to Eric Root

Hi Eric.

Thank for your reply. I started up in recovery mode and launched Safari, unfortunately the pages are still not loading and the bue bar loads a little and then just stops?? is there anything else I can try? thank you

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Answer 6

Linc Davis

Level 10

209,541 points

Oct 10, 2015 10:11 AM in response to kaffip

Restart your router and also your broadband device, if they're separate.

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Answer 7

kaffip Author

Level 1

10 points

Oct 11, 2015 6:44 AM in response to Linc Davis

Hi Linc,

I've tried this. I think the problem however lies somewhere with the wifi settings on my iMac because i'm also running a laptop with windows 10 and microsoft edge and the pages are loading so fast! and this is connected to the same router. So Safari is the problem here, i'm researching what it could be but I don't want to mess anything up, I've only had this iMac for 6 months. I have emptied cache from Library manually, removed website history and data from 'Develop', started up in recovery mode and safari behaving same with the loading of the pages pretty nothing just hangs. Not sure what to try from here. Any other advice would be much appreciated.

Thank you

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Answer 8

Linc Davis

Level 10

209,541 points

Oct 11, 2015 11:16 AM in response to kaffip

Please connect to the router with an Ethernet cable and turn off Wi-Fi. Test.

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Answer 9

kaffip Author

Level 1

10 points

Oct 12, 2015 3:55 AM in response to Linc Davis

Hi, Thank you for al your advice and help.

I seem to have fixed the problem for now. After following discussions on this topic and much research I changed the DNS and added 208.67.222.222 and 208.67.220.220 and it seems to have speeded the loading of the pages up, hope it stays like this! I followed advice by 'Carolyn Samit' so a big thanks you to her too.

😉

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