cannot sync ipad because pc not authorised

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arwvet Author

Level 1

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cannot sync ipad because pc not authorised

I have Widows 10, two iPads and two iPhones all running iOS 9.02.

One iPad gives an unkown error -52 when I try to sync it.
iTunes can't see the music on the iPad, except for part of one playlist.
All the tracks have been purchased with the same Apple id.
All the other devices sync normally, only this iPad fails.
If I try to sync it, I'm told it can't be done because the computer is no longer authorised for music on this iPad.

I have tried everything suggested around authorising computers on the support site, but nothing has worked so far.

Can anyone help?

iPad Air Wi-Fi, iOS 9.0.2, Windows 10, iTunes 12.3.0.44

Posted on Oct 7, 2015 5:23 AM

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Answer 1

Oct 7, 2015 5:42 AM in response to arwvet

I have exactly the same problem!😕

Ive triad the attached text but without success..

" If you are having trouble syncing your iPhone, iPod, or iPad after the Windows 10 update, don't worry. With just a
few clicks you will be back up and running, and able to sync your device with
your computer again. It appears as though the Windows 10 update is marking the iTunes folder as Read Only, meaning
that your computer won't allow it to sync with the device you have plugged in.
So, how do you fix this -54 error? Simple.

Open Windows Explorer
Head to the Music folder
Right click on your iTunes folder
Go to Properties
Uncheck the Read Only option
under Attributets

You will notice another pop up window as it applies the changes to all the sub-folders. If the
problem still persists, verify that you have full control over the iTunes
folder. To do this, right click the folder again, go to properties, then
security, and finally click edit and then full control and apply. Once this is
done, you should be able to head back into iTunes and sync your device again
without an issue."

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Answer 2

arwvet Author

Level 1

0 points

Oct 7, 2015 8:38 AM in response to Akkifriman

Thanks for your reply, Akkifriman, it wasn't that, though. The answer is that we have two Apple ids, one for me and one for my wife. The PC needed to be re-authorised for both ids. Simply logging in with each id successivley, deauthorising and then re-authorising the PCs made everything work perfectly.

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Answer 3

Oct 10, 2015 2:24 AM in response to Akkifriman

Problem resolved!

By using this little program from this link: http://www.howtogeek...-menu-in-vista/ I could improve the authorization in my Picture folder so that iTunes had access to it!

W10 had lowered my Authorization in many programs and folders despite of being Administrator.

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