ios 9 touch screen frozen
My upgrade to iOS 9.0.2 has resulted in a frozen touchscreen - unable to slide to reboot or other touchscreen functions. Is there any way to reboot with the using the screen?
iPhone 6, iOS 9.0.2
Question marked as
Best reply
Hi! Try to reset your device. This won't delete your data stored on this device.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settingshttps://support.apple.com/en-us/HT201559If this does not help, restore your device to factory settings. Note that this will erase the data from your device.Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.
As a final step, try the DFU mode:
- Connect your device to your computer using a USB cable.
- Turn off the device.
- Press and hold the Power button for 3 seconds
- Press the Home button while holding the Power button and hold both for 10 seconds.
- Release the Power button, but KEEP HOLDING the Home button.
- After about 15 seconds, iTunes will tell you it has detected a device in Recovery Mode.
- Restore your device
More info here: https://www.theiphonewiki.com/wiki/DFU_Mode
If these steps don't work, contact Apple and ask for help.