can't sign into iTunes 12.3

Hello, visible light.

Thank you for visiting Apple Support Communities.

I understand that nothing happens when you try to sign into iTunes. Are you able to download any free content, like free iOS applications? I would start with going through the troubleshooting steps in the article below.

If you can’t connect to the iTunes Store

Regards

I am having the same problem as OP. The above article provides no solution.

Sign in button does absolutely nothing when clicked. Same results when trying to sign in via the menu-bar.

Same result when clicking already a member under apple music.

OSX 10.11.1

Itunes 12.3.1.23

Please provide solution.

Regards.

This did not work for me...

Guess I'm on my own here.

This solution does not yield any results.

Help please APPLE?? I'm paying for a product I can't log into??

I have the same problem, reported it to Apple on 8.October and still no reply. I reinstalled itunes and I did everything what is writen in the article "if you cant connect to the itunes store".

There must be a solution for this problem. I have a macbook with OS10.9.5 here i can logon.

Please any help

I have the same issue with version 12.3.1.23 of iTunes. Any time i click on "sign-in" nothing happens. I have removed and re-installed multiple times still have the issue. This is brand new MacBook Pro and a fresh install of 10.11.1

I am sure we all appreciate the response .This is a general troubleshooting guide. Unbelievable everyone is experiencing is the fact that none of the Simon buttons work so there's no air when we attempt to sign in because it doesn't even allow us to sign in as in it doesn't display the signing or login but pop up where we would enter that information

Same problem here. Sign in, as well as authorize / deauthorize don't do anything. Reinstalling iTunes and/or removing the ~/Music/iTunes directory didn't help.

iTunes 12.3.1.23 on 10.11.1, late 2014 Mac Mini. Just upgraded from 10.10 (with a clean install) where this problem didn't occur.

Waiting for a fix from Apple...

Exactly the same here. I have just signed out of one account, to sign in to another, to download a purchase I'd made on another Apple ID… and now this. Nothing I can do will get the iTunes Store to let me sign in! Nothing!

Do all of you have more than one Apple ID, by any chance?

Hi, any solutions to this yet? I've been having this issue for months.

No, no solutions yet.

As one of my devices I'm using is relatedly new and still under AppleCare, I phoned Apple Support about this.

We went through the usual basic stuff… they took over my screen and did some screensharing, so they could see exactly what was going on. I quickly got bumped up from Level 1 Support, to Level 2 Support and eventually to Level 3 Support, which is where I'm at for the time being.

So far, all of the following have failed:

• Reboot (natch)
• Try it in Safe Boot (which fully re-enabled SIP, that I'd partially disabled… so it's not that)
• Try it logged in to a separate, temporary user account
• Reinstall iTunes
• …and just now, Reinstall OS X from the Recovery partition!

None have worked.

I have to say, I had high hopes for the last of these, as I was beginning to think it was something I'd done myself. I have in the past removed iBooks from the OS on both my machines (I hate it, and would much rather manage all the metadata of my (many) Audiobooks & Books inside of iTunes – there's little or no scope for doing this inside iBooks). When I looked in the Console.app, I saw references to "BKAgent", which is one of the files that I think gets removed in the process of uninstalling iBooks.

However, after I've reinstalled El Capitan, iBooks is there, yet the iTunes Store is still completely un-functional on both of my devices. The only things I've got in the console now, that could mean anything are:

com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.535) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

iTunes[468]: __tcp_connection_get_statistics_block_invoke 59 connection is not established

Back to my Level 3 Support guy, I guess!

I'll post more when I know more.

Ok, so following all of that, it's actually fixed!

It certainly wasn't, after the OS X reinstall, but then I connected my iPhone and Synced it. There was an audiobook on there that I'd bought with my secondary Apple ID, that got copied over to iTunes. After I'd done that, the button suddenly became responsive again. Crazy!

Going over to my MacBook Air, the button was still unresponsive there… but reinstalling the OS definitely *did* work that time. As soon as it booted up, it was ok.

So, if you've tried everything, attach an iDevice and sync it first… and if that still isn't working, then consider reinstalling the OS from the Recovery Partition (instructions here: http://osxdaily.com/2016/02/09/howto-reinstall-os-x-mac-recovery/) – it's really not as bad as it sounds. It takes a couple of hours and you won't notice anything different at all once you're done … except, who knows, your iTunes might work as it should again?

Awesome! I ended up reinstalling OS X myself yesterday, it was pretty quick and my iTunes is also functional again.