can you reset apple id?

Howdy Mike

Look ABOVE your thread title - the link to the FAQ. In it it says

Where can I get more information and help?

For general information about the program, see the Device Enrollment Program Guide for Business and Education. For detailed instructions for using the program, see Apple Deployment Programs Help. The following articles also provide additional information:

• Understanding Apple Customer Numbers, DEP Reseller IDs and DEP Customer IDs
• Apple Configurator: Transitioning to Apple Deployment Programs
• Device Enrollment Program: iOS Activation Procedure and MDM Enrollment
• Device Enrollment Program: Enrolling a serviced device
• Device Enrollment Program: DEP Agent Must Approve New Terms and Conditions for New OS Releases

If you need help with enrollment, click the Need Help button on the enrollment screens to find the enrollment support phone number for your country or region.

If you need help using the program after your enrollment is complete, contact AppleCare Enterprise or Education support.

Last Modified: Mar 30, 2015

It would surprise me if the info is not in those linked articles - somewhere - but the easy path might the VERY LAST link 😉

Mike

My bad for not paying closer attention. It seems that our Hosts saw fit for some reason to BRANCH your post

When someone leaves the company we need to give the iphone to a new person...would be nice if we could wipe it and start new.

to its very own thread. I don't know why, as the posts seem 'joined at the hip' closely related!!

I inadvertently asked the perceived 'duplicate' be removed - it may or may not be.

anyway, both of your post are 'back together again'