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Helpful answers
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Oct 7, 2015 2:16 PM in response to Keithy273by mario49,Hi Keithy273,
Thanks for using Apple Support Communities. Based on what you stated, it sounds like you are not able to backup your device to iCloud. I would recommend that you read this article, it may be able to help the issue.
Get help backing up your device in iCloud - Apple Support
Cheers
