9.0.2 backup restore issue.

How do i know which version is good? I cant remember when i downloaded 9.0.2...thanks!

Exact same scenario here.

1. My new 6s was replaced yesterday at Apple Store, iCloud backup successfully completed prior to swap.

2. I knew that the replacement phone probably didn't have 9.0.2, which my original phone was on. So setup replacement as new iPhone, updated to 9.0.2, and then erased all.

3. Restored iPhone from iCloud backup, after initial progress bar for the restore completes the phone restarts and sits at a white screen with the Apple logo. It never progresses past this point on its own, left it overnight last night just to make sure it wasn't just time. Have to hold down sleep button to turn off phone, then turn back on and the restore proceeds after that. (I have tried this 4 times now)

4. Phone will restore all apps, settings, but all Messages/SMS are gone. During the restore process I can go into the storage settings and see that Messages are using 1.5GB of data, but by the end of the restore it is reduced to 21.0MB.

5. I am at the mercy of my iCloud backup 😟

I have not tried going back to 9.0 or 9.0.1 yet, but am pretty upset that my backup from my original phone to replacement phone is having this problem. When I upgraded to the 6s from my 6, the iCloud restore worked like it is supposed to. I will try downgrading to 9.0 and seeing if the restore works. I don't have a local iTunes backup unfortunately, the swap was done at a store that isn't near my house so couldn't make the iTunes backup beforehand.

Perturbed Patrick

Same problem, also on iPhone 6s/9.0.2 - Backup said it was successful, but restore is missing Messages, Activity, Health, and Call History. Photos, etc, seem to restore OK

Looked at the device logs using xcode - when restoring, there is a crash (or likely abort) in "callservicesd" in the method "ABCCreateAddressBookWithDatabaseDirectoryAndForceInProcessMigrationInProcessLi nkingAndResetSortKeys" amd a crash/abort in "com.apple.datamigrator" in the same method a few seconds later. 😟

Boooo! Pretty upset that my restore is missing all Messages and my Shared Photos Albums. Not sure what to do at this point, tried restoring from 3 different iCloud backups and none of them worked. Appears to be a 9.0.2 issue 😠

Perturbed Patrick

Also having the same issue. When will apple fix this bug that so many are having?

Well after 8+ restores using various iCloud backups and restore methods (Erase all Content & Settings, iTunes restore using fresh download of 9.0.2) I decided to give Apple Support a call to see if there was any other hope. The support person didn't really have any suggestions and even went as far as telling me that Messages are no longer backed up in iCloud/iOS 9, which honestly baffled me. I referenced Apple's own support article that says Messages are indeed backed up and included when restoring (when going from iPhone to iPhone, iPad to iPad, etc.), as they always have been in the past. He told me that the article is outdated......okay buddy!

After he told me that I knew I was done, I can only go so long without the use of my phone. I've already spent my entire Sunday trying to get my replacement phone back to the same state my previous device with no luck. I have to assume this is a 9.0.2 bug, when I restored from my iCloud backup from my to 6 to my first 6S, everything restored like it is supposed to. Apple is no longer signing anything below 9.0.2 so I can't try 9.0.1 or 9.0. I have no choice but to move on without the messages, once you start using your phone and receiving new messages, any hope of getting the others back is lost.

Still Perturbed Patrick

I have the same exact issue. It is ridiculous that Apple hasn't addressed this issue so many people having. When you do things correctly, and pay for extra storage for iCloud backup, you expect it to work. I've lost 6 years of iMessages and texts. Apple needs to stop worrying about releasing a new version of iOS every year and make sure the crap they are releasing actually works.

Does anyone think that Apple are taking this matter seriously. Even the senior advisor in America I was dealing with who used to be in charge of Message Me is at a loss

My issue is kinda similar, except mine involves the iPod touch. I created a backup to iTunes prior to going to the Apple Store. My touch functions had been facing since the 9.1 update. The apple store were only able to provide wt the exact same device, at cost, because they said the hardware must be damaged. On a two year old iPod touch? When I returned home, I updated my device to the the new IOS. 9.01, because that supposably new iPod, had been sitting unused for two years in the apple store, and still had it's original IOS. When I try to restore settings, music and Apps to the iPod, the restore function is unavailable, grayed out. I am being forced to restore things one at a time to my iPod. Does anyone know of a reason, why my iPod won't restore. I might be returning to the apple store, but if I do it won't be for help. It will be to demand a refund on the iPod Touch they just sold me, and to tell them Adios ..