My Imac will not restart without me holding the power button

Question

Level 1

0 points

My Imac will not restart without me holding the power button

Ok so here is the issue my imac desktop computer is currently running Yosemite 10.10.3 and I am trying to do the upgrade to El Capitan to see if that fixes my problem but currently every time the computer says it needs an update it does it and then when it gets to the part where it needs to restart it shuts all the windows and icons on my desktop down and then never restarts. I have left it alone for hours and nothing just stays on my desktop wallpaper with no icons I end up having to hold down the power button to force it to shut down. It also does the same thing if i try to manually pull down the window and click restart or shut down it just shuts every thing down and leaves it on my desktop screen with nothing for me to click on.

iMac, OS X Yosemite (10.10.3)

Posted on Oct 7, 2015 11:16 AM

Reply

Answer 1

rkaufmann87

Level 10

140,478 points

Oct 7, 2015 11:46 AM in response to Hargus56

First NEVER do a upgrade in order to fix a problem, get the problem fixed first then once your system is stable and working as designed then upgrade. The reason for this sequence is if your upgrade, the problem will not be magically fixed and will be more difficult to troubleshoot.

Also, ALWAYS have a full backup of your system at all times, this is especially critical if you intend to upgrade the version of OS X. At a bare minimum please use Time Machine to backup your computer.

Please clearly state what issue your are trying to resolve and then we can begin troubleshooting it.

Reply

Answer 2

Oct 7, 2015 11:51 AM in response to Hargus56

The startup disk may need repairing.

Startup your Mac while holding down the Command + R keys.

From there you should be able to access the built in utilities to verify and repair the disk if necessary then restore OS X using OS X Recovery.

Reply