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crdelsanto

Q: Does apple care cover a scratched face?

Ive had my Apple Watch since sept 15. I just noticed a small scratch in the face. Does Apple care cover it?

Apple Watch, iOS 9.0.2

Posted on Oct 7, 2015 1:54 PM

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Q: Does apple care cover a scratched face?

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  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Oct 7, 2015 1:58 PM in response to crdelsanto
    Level 7 (34,895 points)
    Apple Watch
    Oct 7, 2015 1:58 PM in response to crdelsanto

    Hi

     

    Neither the 1-Year Limited Warranty nor AppleCare+ covers cosmetic damage (including scratches).

  • by Jonathan UK,Helpful

    Jonathan UK Jonathan UK Oct 7, 2015 4:58 PM in response to crdelsanto
    Level 7 (34,895 points)
    Apple Watch
    Oct 7, 2015 4:58 PM in response to crdelsanto

    It is possible that you have only scratched through the fingerprint-resistant, oil repellent coating. It is normal for this coating to wear away under normal use, but it may have become scratched without damaging the screen beneath.

     

    Whether you have scratched the glass or not, Apple does not recommend using cleaning products or polishing or buffing the watch with abrasives; these will wear away the coating and may also (further) scratch the glass beneath.

     

    Your watch may be eligible for chargeable, out-of-warranty service - you can contact Apple Support to establish what options may be available to you:

    https://www.apple.com/support/watch/contact/

     

    Otherwise, a good quality screen protector (film-type) may be effective in obscuring or reducing the visibility of the mark, as well as in providing some measure of protection against future damage.