Printtool is trying to modify the printer settings

Question

Printtool is trying to modify the printer settings

Hi all,

Recently, I updated all the office computers to OSX El Capitan. On a couple of the computers a warning message pops up when trying to print. I've tried using the credentials for my computer's administrator account. But, it's not accepting them. If I hit Cancel, the popup goes away and then I am able to get to the printer console anyways, and print.

Two users are experiencing this. I'm trying to see whether they are using the same networked printer, or not. But, I hazard a guess they are not because they both have printers in their offices, and they are two different model printers.

Any suggestions?

Thanks!

Robert

Mac mini, OS X El Capitan (10.11), null

Posted on Oct 7, 2015 12:06 PM

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Answer 1

Best reply

Linc Davis

Level 10

209,547 points

Oct 7, 2015 5:37 PM in response to Robert Marshall

OS X El Capitan: Reset the printing system

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Answer 2

Oct 7, 2015 5:38 PM in response to Linc Davis

Thanks. I was hoping not to do that since the printers DO print. But, I guess that's probably the quickest way to get rid of that warning message.

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Answer 3

Oct 8, 2015 7:41 AM in response to Robert Marshall

Is it possible the users seeing this are not admin users? This sounds like a permissions issue, one that's unlikely to be fixed by resetting the print system. Have you sent feedback to Apple? Just so they are aware of the problem - if enough people provide feedback, maybe they can get the fix in an update.

http://www.apple.com/feedback/macosx.html

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Answer 4

Oct 8, 2015 9:27 AM in response to John Blanchard1

Both of these users are Standard users, so they wouldn't have admin rights. I hadn't sent in any feedback. I didn't even realize there was a page like that to submit, and one of the stations is out of AppleCare.

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Answer 5

Oct 8, 2015 9:49 AM in response to Robert Marshall

It shouldn't matter that one of the stations doesn't have AppleCare, you can still provide feedback. This looks like an Apple issue, and it may be related to the "rootless" behavior introduced in El Capitan. Providing feedback won't hurt: they may already be aware of this issue and have a fix waiting.

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Answer 6

Oct 9, 2015 4:02 PM in response to John Blanchard1

Misunderstanding. I was saying the reason I didn't call support was because the machine was out of warranty. I have provided feedback already per your suggestion.

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Answer 7

Oct 9, 2015 4:05 PM in response to Robert Marshall

Unfortunately, uninstalling and reinstalling didn't help with the issue. It's definitely a permissions issue because when I left Printers & Scanners unlocked I didn't get the permissions warning message.

Not the greatest of options. But, I'll be leaving it unlocked for now. The worse they could do it add or delete a printer.

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Answer 8

Oct 9, 2015 4:40 PM in response to Robert Marshall

Sorry for the misunderstanding, and thank you for sending feedback.

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Answer 9

Oct 9, 2015 4:41 PM in response to Robert Marshall

Glad that you found a workaround, I hope that will be helpful for others. I also hope Apple responds to the feedback by saying they have a fix.

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Answer 10

-Hotti-

Level 1

4 points

Oct 21, 2015 11:48 PM in response to Robert Marshall

Installed 10.11.1.

Problem not solved yet 😟

Unlock Printer&Scanner will help but only for a day. After my Mac is restarted, i have to unlock again.

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Answer 11

Nov 11, 2015 7:27 PM in response to -Hotti-

Curious what make of printer do you have when the problem occurs. It was happening to my Lexmark printer but not to my HP or Canon inkjet.

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Answer 12

-Hotti-

Level 1

4 points

Nov 11, 2015 11:49 PM in response to Edward A Hyndman III

Here it's happening to my HP printer, but not to my Kyocera 🙂

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Answer 13

Nelson28

Level 1

0 points

Nov 19, 2015 1:58 AM in response to -Hotti-

Having the same problem, with HP Color LaserJet DW277.

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Answer 14

Nov 19, 2015 10:15 AM in response to Robert Marshall

No answer to the problem, just another symptom to report. We have a Brother multi-function printer. We have no problems until a scan is done from the printer/scanner using the Brother Control Center application. The next time somebody prints, the printtool permissions dialog comes up. So in our case it is definitely caused by going into scan mode then back to print mode.

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Answer 15

Sineloco

Level 1

5 points

Nov 20, 2015 11:32 AM in response to Robert Marshall

No solution, but same problem/symptoms here. Printing on local network to an HP Laserjet 1200 which is shared from a Mini server (OS X 10.11.1) from MBO client, also 10.11.1

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