iPhone Keeps Prompting "Allow this device to access photos and videos?"

If your iOS device isn't showing in iTunes try the following:

1. Open Control Panel > Device Manager
2. Plug in your device
3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
   It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
   
4. Right-click and select Update Driver Software...
5. Click Browse my computer for driver software
6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
   C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
7. Click Let me pick from a list of device drivers on my computer
8. Click Apple Mobile Device USB Driver
9. Click Next, then Close and exit Device Manager

For step 3 above, open the device manager. Expand any of these sections that are listed.

• Universal Serial Bus Controllers
• Imaging Devices
• Portable Devices
• Other Devices

Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database in the manner described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.

tt2

I have this issue but I don't have iTunes installed at all, it's my work computer and just want to charge my battery from my computer, no need to have iTunes.

Is there a place I can download this driver and/or any suggestions?

Thank you! I had tried everything except dunking everything into the bathtub including following a solution that told me to go to the same place except to use the C:\Program Files\Common Files\Apple\Device Support\netdrivers folder. I didn't think to try the "drivers" folder right next to it.

I've got an update in the queue and needed to back up to iTunes first but was unable. I was ready to reinstall iTunes to fix this when I found your solution. Thank you!

Oddly... With the "other driver" installed, I can see my iPhone 5S and its DCIM folder in Windows Explorer. With the driver that allows the iPhone to be seen and sync'd in iTunes, it does not show up in Windows Explorer. I can use iCloud to retrieve pictures so no big deal.

Try If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support.

Otherwise see Re: Itunes not responding.

tt2

Thanks it works... only need to mention that you need to connect iPhone/iPad before you can see it in Device Manager. Thanks again

THANK YOU SO MUCH. After hours on the phone with support I finally did my own searching. This worked like a charm!!! They really need to fix this issue so people don't go crazy.

So glad I found this. Don't just uninstall the driver. You physically have to point windows to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers
I think I may have stopped a window service from running that I did not think was needed right around the time of the problem.

Thank you so much! Literally took an hour to find this and for it to actually work!

Thank you so much for this...It was driving me nuts. Your tip helped and worked like a charm. Thanks again! 🙂

If you are using iTunes 12.3.3.17 with Windows 10 this will not resolve your issue. I have tried every fix that is out there and nothing is working. I am very frustrated with this and doesn't surprise me that Microsoft has caused this problem by trying write a unique driver for the apple devices. When will they ever learn.

I am having this same issue........ I have uninstalled and reinstalled itunes several times - I simply do not have the "driver" folder to access to update the driver.............. I have tried looking online for a solution to THAT problem but to no avail................... what gives?

I tried the above step but can't find Driver folder under Mobil Device Support folder. Is there any other place that you think I can get the driver? Thanks.

C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers

If you don't see it under that path either with or without the (x86), and/or any localised name for the program files folder, then reinstall iTunes and it should be created.

tt2

Really helpful. It works now after I reinstall iTune and update my iPod driver. It is also really helpful that you list out a few possible places for my device because it was first under the USB and then under Portable Device. After the drive is successfully installed, it back to the USB.

Thanks.

Weiping