ryansdadd

Q: iPhone Keeps Prompting "Allow this device to access photos and videos?"

I have a iPhone 6 and ipad 3 that iPhone Keeps Prompting "Allow this device to access photos and videos?" just started with last iTunes update. I have latest ios updates and running Microsoft 10.

 

Also neither show in iTunes to sync. Cannot locate anything in preferences in iTunes related or that makes a difference. I give permission but nothing happens after that. I have restarted everything and uninstalled iTunes but no help. Reset iPhone and lost all my settings and wifi passwords, that ****** me off. no luck.

I have plugged into a laptop running 8 and latest iTunes with no issues to test cables......worked fine on windows 10 until last iTunes update???

 

any help appreciated.....

 

thanks  -mike

iPhone 6 Plus, Windows 10

Posted on Oct 7, 2015 4:14 PM

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Q: iPhone Keeps Prompting "Allow this device to access photos and videos?"

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  • by ryansdadd,Solvedanswer

    ryansdadd ryansdadd Oct 8, 2015 4:38 PM in response to ryansdadd
    Level 1 (1 points)
    Oct 8, 2015 4:38 PM in response to ryansdadd

    just spent a long time with tech support -glad I had apple care.......  its a windows issue. I will try to give steps as I remember.....with your phone plugged in.

    open device manager, find portable devices, click on small arrow to open it up. u should then see iPhone. right click and select update driver software. Click browse and find C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers  select that option then next and it should load up driver.

  • by PYCE18,

    PYCE18 PYCE18 Oct 8, 2015 5:37 PM in response to ryansdadd
    Level 1 (0 points)
    Oct 8, 2015 5:37 PM in response to ryansdadd

    Thanks it works... only need to mention that you need to connect iPhone/iPad before you can see it in Device Manager. Thanks again

  • by robandnikki,

    robandnikki robandnikki Nov 30, 2015 2:28 PM in response to PYCE18
    Level 1 (0 points)
    Nov 30, 2015 2:28 PM in response to PYCE18

    THANK YOU SO MUCH.  After hours on the phone with support I finally did my own searching.  This worked like a charm!!!  They really need to fix this issue so people don't go crazy.

  • by lotust,

    lotust lotust Mar 30, 2016 5:53 PM in response to robandnikki
    Level 1 (4 points)
    Mar 30, 2016 5:53 PM in response to robandnikki

    So glad I found this.  Don't just uninstall the driver.  You physically have to point windows to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers

      I think I may have stopped a window service from running that I did not think was needed right around the time of the problem. 

  • by Millzzzy,

    Millzzzy Millzzzy Apr 15, 2016 6:27 AM in response to ryansdadd
    Level 1 (4 points)
    Apr 15, 2016 6:27 AM in response to ryansdadd

    Thank you so much! Literally took an hour to find this and for it to actually work!

  • by HeatherJune,

    HeatherJune HeatherJune Apr 15, 2016 8:25 AM in response to ryansdadd
    Level 1 (14 points)
    Apr 15, 2016 8:25 AM in response to ryansdadd

    Thank you so much for this...It was driving me nuts.  Your tip helped and worked like a charm. Thanks again! 

  • by mrw1108,

    mrw1108 mrw1108 May 1, 2016 1:22 PM in response to ryansdadd
    Level 1 (8 points)
    iTunes
    May 1, 2016 1:22 PM in response to ryansdadd

    If you are using iTunes 12.3.3.17 with Windows 10 this will not resolve your issue. I have tried every fix that is out there and nothing is working. I am very frustrated with this and doesn't surprise me that Microsoft has caused this problem by trying write a unique driver for the apple devices. When will they ever learn.

  • by pointman06,

    pointman06 pointman06 Jun 3, 2016 5:11 AM in response to mrw1108
    Level 1 (4 points)
    Jun 3, 2016 5:11 AM in response to mrw1108

    I am having this same issue........  I have uninstalled and reinstalled itunes several times - I simply do not have the "driver" folder to access to update the driver..............  I have tried looking online for a solution to THAT problem but to no avail...................  what gives?

  • by turingtest2,

    turingtest2 turingtest2 Jun 3, 2016 5:18 AM in response to pointman06
    Level 10 (85,769 points)
    iPod
    Jun 3, 2016 5:18 AM in response to pointman06

    If your iOS device isn't showing in iTunes try the following:

     

    1. Open Control Panel > Device Manager
    2. Plug in your device
    3. Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver.
      It is also possible the device may show under Imaging Devices, Portable Devices or Other Devices or as an MTB USB Device.
    4. Right-click and select Update Driver Software...
    5. Click Browse my computer for driver software
    6. Browse to C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers or
                      C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers
    7. Click Let me pick from a list of device drivers on my computer
    8. Click Apple Mobile Device USB Driver
    9. Click Next, then Close and exit Device Manager

    For step 3 above, open the device manager. Expand any of these sections that are listed.

    • Universal Serial Bus Controllers
    • Imaging Devices
    • Portable Devices
    • Other Devices

    Connect the device. You should hear the telltale sound of Windows device connection and one section should gain a new entry. That should be your device. It may not be labelled correctly at this stage. If you don't hear a noise suspect a damaged cable.

     

     

     

    Or try If iTunes doesn‘t recognize your iPhone, iPad, or iPod - Apple Support

     

     

     

    Failing that try a full tear down and rebuild of iTunes as set out in Troubleshooting issues with iTunes for Windows updates.

     

     

     

    Or lastly try rolling back to the last build of iTunes that worked for you. See iTunes installers for download links. If you're rolling back from 12.4.0.119 to 12.3.3.17 or 12.3.2.35, for example, then you'll also need to roll back the library database in the manner described in Empty/corrupt iTunes library after upgrade/crash. The tip includes suggestions for reintroducing any recent purchases so at worst you lose a few playcounts and/or a recently created playlist.




    tt2

  • by weipingw,

    weipingw weipingw Jul 23, 2016 8:36 AM in response to turingtest2
    Level 1 (4 points)
    Jul 23, 2016 8:36 AM in response to turingtest2

    I tried the above step but can't find Driver folder under Mobil Device Support folder.  Is there any other place that you think I can get the driver?  Thanks.

     

           C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\Drivers

  • by turingtest2,

    turingtest2 turingtest2 Jul 23, 2016 8:44 AM in response to ryansdadd
    Level 10 (85,769 points)
    iPod
    Jul 23, 2016 8:44 AM in response to ryansdadd

    If you don't see it under that path either with or without the (x86), and/or any localised name for the program files folder, then reinstall iTunes and it should be created.

     

    tt2

  • by weipingw,

    weipingw weipingw Jul 23, 2016 11:34 PM in response to turingtest2
    Level 1 (4 points)
    Jul 23, 2016 11:34 PM in response to turingtest2

    Really helpful.  It works now after I reinstall iTune and update my iPod driver.  It is also really helpful that you list out a few possible places for my device because it was first under the USB and then under Portable Device.  After the drive is successfully installed, it back to the USB.

     

    Thanks.

     

    Weiping

  • by turingtest2,

    turingtest2 turingtest2 Jul 24, 2016 4:49 AM in response to weipingw
    Level 10 (85,769 points)
    iPod
    Jul 24, 2016 4:49 AM in response to weipingw

    You're welcome.

     

    tt2

  • by Lex Chew,

    Lex Chew Lex Chew Sep 14, 2016 6:23 PM in response to ryansdadd
    Level 1 (4 points)
    Sep 14, 2016 6:23 PM in response to ryansdadd

    It's works!

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