why am I getting a soundbar over where I usually type a text message? How do I get rid of it?

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Level 1

8 points

why am I getting a soundbar over where I usually type a text message? How do I get rid of it?

Since updating my iphone6 last week, I get a grey soundbar overlaid in the area where I usually type to reply to a text message. The only thing that gets rid of it (temporarily) is to switch my phone off and back on again. I am able to type but I can't see what I have written until I press return to send - very irritating!

Is there a setting I am missing? I have tried switching off Bluetooth, iMessage etc but it keeps re-appearing! Help!

iPhone 6, iOS 9.0.2

Posted on Oct 8, 2015 12:30 AM

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Answer 1

ger888 Author

Level 1

8 points

Oct 8, 2015 12:38 AM in response to ger888

Since posting this I have found a solution (it remains to be seen if it is a permanent one or if the problem returns) I did a reset

Hold down both the Home button and the On/Off button at the same time until the phone shuts off and the Apple logo shows up. Then release both buttons and allow the phone to reboot fully.

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Answer 2

ger888 Author

Level 1

8 points

Oct 8, 2015 8:37 AM in response to ger888

The reset only lasted 4 hours ...the bar is back again when I try to text.....grrrrr! Anyone else got a solution that works please?

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Answer 3

Oct 9, 2015 8:56 AM in response to ger888

Yep, me too. Really not happy about this update

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Answer 4

Oct 9, 2015 9:25 AM in response to ger888

Have you tried doing any resets?

The first you could try is Reset All Settings.

Go to General > Reset > Reset all settings. This does not erase any data on the phone.

If this does not work I would try a full reset which would delete all your info so make sure your content is backed up, either on your computer or in iCloud.

General > Reset > Erase all contents and settings.

When you set the phone up do it as a 'new' phone and see if that fixes the problem. You can always restore from a backup later.

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