HT201391: Set up and use iCloud for Windows

Learn about Set up and use iCloud for Windows
jools2312
Level 1 (1 points)

Q: Icloud for Windows does not work with Outlook 2016

I am running a pc with windows 10 and using iCloud for windows to interface with my outlook.

I upgraded to Outlook 2016 and had a problem so I ended up removing office completely and installing office 2016 from scratch.

When I try to associate my apple email account with outlook 2016 using iCloud for Windows it gives me an error that iCloud needs to be repaired.

I have done this several times and still get the same message, so I completely removed iCloud and reinstalled it directly from the Web. Same result.

Is there a fix for this or is this just a case of the iCloud product not yet upgraded to work with Outlook 2016?

Windows 10

Posted on Oct 8, 2015 3:28 AM

by KashiHide,Solvedanswer
KashiHide KashiHide
Level 1 (10 points)
A:

It seems like iCloud add-in does NOT support Outlook 2016.

In my case, when I upgraded Office from 2013 to 2016, iCloud add-in was sort of working.

But when I tried to show calender page, it freezed for a while.  Other than that, it was OK.

Since the freeze lasted like 5 minutes or more, it was too painful.  So I decided to reinstall both of iCloud add-in and Office 2016.

That was bad idea.  Now I cannot install iCloud add-in same like you.

 

I guess we just need to wait untill Apple fixes the problem.

Posted on Oct 8, 2015 10:45 PM

Close
jools2312

Q: Icloud for Windows does not work with Outlook 2016

  • All replies
  • Helpful answers

first Previous Page 7 of 9 last Next

  • by James_0807,

    James_0807 James_0807 Dec 8, 2015 4:14 PM in response to JPVice
    Level 1 (16 points)
    Dec 8, 2015 4:14 PM in response to JPVice

    Turns out that Click-to-Run installations are not supported !!! So in other words Office 365 subscriptions...

     

    I can't believe this...


    "Outlook 2010 Personal Edition and Outlook Click-to-Run installations aren't supported."


    System requirements for iCloud - Apple Support


    Incredible, just incredible

  • by JPVice,

    JPVice JPVice Dec 8, 2015 4:42 PM in response to James_0807
    Level 1 (4 points)
    Dec 8, 2015 4:42 PM in response to James_0807

    James

    Thank you for solving the mistery. I'd rather not comment any further and just wait longer for an eventual fix

    Can one avoid using iCloud to sync PC and Apple devices running Office apps on iPad and iPhone?

    N

  • by James_0807,

    James_0807 James_0807 Dec 8, 2015 4:46 PM in response to JPVice
    Level 1 (16 points)
    Dec 8, 2015 4:46 PM in response to JPVice

    I'm not sure to be honest...

     

    Sorry.

     

    I'm going to keep fiddling and i'll let you know if i come up with a fix/work around

  • by conniefromdivide,

    conniefromdivide conniefromdivide Dec 8, 2015 6:08 PM in response to JPVice
    Level 1 (0 points)
    Dec 8, 2015 6:08 PM in response to JPVice

    I think the only Microsoft office  product iCloud syncs with is outlook. OneDrive manages the office apps on Apple devices. I have an iPhone, iPad and a Lenovo Windows 10 running iCloud sync 10.1 and Office 2016 (thru office 365) i had to log out completely of iCloud after install. Every thing is working now with iCloud 5.1.

  • by segalsegal,

    segalsegal segalsegal Dec 8, 2015 6:48 PM in response to James_0807
    Level 1 (12 points)
    iPad
    Dec 8, 2015 6:48 PM in response to James_0807

    Both my Windows 10 / Outlook 2016 computers are on my Office 365 subscription and both worked properly after the iCloud 5.1 upgrade.  So the common thread is not Office 365.  

  • by James_0807,

    James_0807 James_0807 Dec 9, 2015 5:39 AM in response to segalsegal
    Level 1 (16 points)
    Dec 9, 2015 5:39 AM in response to segalsegal

    Well I can't get anything to work, so there is clearly something wrong somewhere...

     

    I don't know what else to try.

  • by James_0807,

    James_0807 James_0807 Dec 9, 2015 5:52 AM in response to segalsegal
    Level 1 (16 points)
    Dec 9, 2015 5:52 AM in response to segalsegal

    Could it be that I have Office 365 University?

     

    I'm really clutching at straws to explain this because it just makes no sense other than an incompatibility still being present.

     

    How can I fresh install everything and then on the first opening of the icloud for windows program i get this message:

    Capture.PNG

     

    It just doesn't add up. Unless it still isn't compatible with my version of Office 365, which has been fully updated and repaired more times than i can count.

     

    Any more thoughts/advice would be greatly appreciated.

     

    Thanks,

     

    James

  • by conniefromdivide,

    conniefromdivide conniefromdivide Dec 9, 2015 6:08 AM in response to James_0807
    Level 1 (0 points)
    Dec 9, 2015 6:08 AM in response to James_0807

    I am guessing you have done the repair route? Have you uninstalled iCloud, restarted computer then download fresh version from Apple? I've used several other university programs and I don't think that is the issue. If you've done all that I mentioned submit a customer service request with Apple. They worked with me on the phone when I tried to install 5.0 and it failed- no cost.

    Cannot think of any other course of action.

  • by James_0807,

    James_0807 James_0807 Dec 9, 2015 6:15 AM in response to conniefromdivide
    Level 1 (16 points)
    Dec 9, 2015 6:15 AM in response to conniefromdivide

    Yep I've tried that and it hasn't helped.

     

    Okay i'll give that a shot. Does that involve emailing them or ringing?

  • by nancy142,

    nancy142 nancy142 Dec 9, 2015 4:18 PM in response to James_0807
    Level 1 (0 points)
    Dec 9, 2015 4:18 PM in response to James_0807

    I went and got the icloud 5.1 update and after it installed outlook syned with the icloud calendar and contacts. You have to request the update it has no t been pushed yet. Also you need to select the correct calendar and contacts list

  • by debrafromnovato,

    debrafromnovato debrafromnovato Dec 12, 2015 8:02 AM in response to nancy142
    Level 1 (0 points)
    Dec 12, 2015 8:02 AM in response to nancy142

    Here is what worked for me.

    I downloaded the icloud 5.1 and after it installed i opened icloud storage.

     

    I unchecked the box [contacts calendars and tasks] and Apply

    Then i rechecked the box [contacts calendars and tasks] and Apply

     

    icloud and outlook resynced. 

    Hope this works for you

  • by rad6185,

    rad6185 rad6185 Dec 12, 2015 2:06 PM in response to debrafromnovato
    Level 1 (0 points)
    Dec 12, 2015 2:06 PM in response to debrafromnovato

    Unfortunately icloud 5.1 isn't working for me with Windows 10 Office 365 2016. Will try all of the suggestions on this forum in hopes I can get it to work.

  • by nancy142,

    nancy142 nancy142 Dec 12, 2015 2:26 PM in response to rad6185
    Level 1 (0 points)
    Dec 12, 2015 2:26 PM in response to rad6185

    Try downloading Outlook 2016 it works fine with it

  • by Michael1052,

    Michael1052 Michael1052 Dec 14, 2015 3:00 PM in response to nancy142
    Level 1 (0 points)
    Dec 14, 2015 3:00 PM in response to nancy142

    (Win 7 64 bit, Office annual license) I downloaded iCloud 5.1, did an update, tried to update the Outlook 2016 calendar and contacts, then got 'unexpected error'. All my contacts and calendar disappeared - luck I did have a backup.

     

    Uninstalled iCloud, reinstalled 5.1, same result, with all contacts and calendar disappeared.

     

    Repeated again with some slight variation in the selection process - same result.

     

    I'm happy that this has worked for some, but this stuff up by Apple is very annoying.

     

    Michael

  • by joelfromcave creek,

    joelfromcave creek joelfromcave creek Dec 31, 2015 2:30 PM in response to Michael1052
    Level 1 (0 points)
    Dec 31, 2015 2:30 PM in response to Michael1052

    Found a solution.  I began having the same problems discussed above after an update to Office 2016.  I had previously had a problem with updating icloud as each update would fail.  Thus, I was still using icloud 3.1.  In forums on that update problem, there was a solution that involved deleting various directories and registry keys.  Uninstalling the earlier version of icloud using Norton Utilities removed all of the "droppings" icloud left behind even after an uninstall via windows.  I downloaded the latest version of icloud (5.1) directly from Apple and all is now well in my world. 

first Previous Page 7 of 9 last Next