Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Macbook 2015 Mid 2015 Sometime Crash

I am using Macbook pro mid 2015 SSD 512 and AMD R9


When i mac os yosemite sometime mac os crash (about 3 or 4 time in month) and i lid it, it cant turn off display and mac icon behind always light

When i update id to OS X Capitan it not solved the problem, when my mac carsh only way press the poewer button to shutdown it, cannot force quit, the mouse can't move volumn can't change nothing happen.


Everybody can help me!

MacBook Pro (Retina, 15-inch, Mid 2015), OS X El Capitan (10.11)

Posted on Oct 8, 2015 3:50 AM

Reply
12 replies

Oct 8, 2015 4:35 AM in response to OGELTHORPE

Thanks OGELTHORPE


You come from Italy 😀


I check in folder /Library/Logs/DiagnosticReports

And i get two file today :


awdd_2015-10-08-085802_TSL-MacBook-Pro.awd - https://drive.google.com/open?id=0B7rNKltxeNy_bEI0eTNRQjJyUWM

awdd_2015-10-08-085802-1_TSL-MacBook-Pro.awd - https://drive.google.com/open?id=0B7rNKltxeNy_WTVJbEJUTS00bFU


Content in it is binary


Thanks for support 😀

Oct 8, 2015 8:04 AM in response to OGELTHORPE

Thanks OGELTHORPE


I was switch from laptop windows to macbook pro 1 month, so i don't know what happen 😟


Below is my report: watting for your help 😀


EtreCheck version: 2.5.3 (206)

Report generated 10/8/15, 10:00 PM

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Pro (Retina, 15-inch, Mid 2015)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro11,5

1 2.5 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 3 - SN = D865192Q2C0FWLKAS


Video Information: (What does this mean?)

AMD Radeon R9 M370X - VRAM: 2048 MB

Color LCD 2880 x 1800

Intel Iris Pro


System Software: (What does this mean?)

OS X El Capitan 10.11 (15A284) - Time since boot: about 6 hours


Disk Information: (What does this mean?)

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.06 GB (419.47 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information: (What does this mean?)

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller

Logitech USB Receiver


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/hosts - Count: 1


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (90.8.1) [Click for support]

[not loaded] com.vmware.kext.vmioplug.15.1.6 (15.1.6) [Click for support]

[not loaded] com.vmware.kext.vmnet (0298.55.94) [Click for support]

[not loaded] com.vmware.kext.vmx86 (0298.55.94) [Click for support]

[not loaded] com.vmware.kext.vsockets (90.8.0) [Click for support]


/Library/Application Support/VirtualBox

[loaded] org.virtualbox.kext.VBoxDrv (5.0.4) [Click for support]

[loaded] org.virtualbox.kext.VBoxNetAdp (5.0.4) [Click for support]

[loaded] org.virtualbox.kext.VBoxNetFlt (5.0.4) [Click for support]

[loaded] org.virtualbox.kext.VBoxUSB (5.0.4) [Click for support]


/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) [Click for support]


/System/Library/Extensions

[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Click for support]


Startup Items: (What does this mean?)

MySQLCOM: Path: /Library/StartupItems/MySQLCOM

Startup items are obsolete in OS X Yosemite


Launch Agents: (What does this mean?)

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.teamviewer.teamviewer.plist [Click for support]

[loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]

[running] com.mysql.mysql.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[loaded] com.teamviewer.teamviewer_service.plist [Click for support]

[loaded] org.macports.apache2.plist [Click for support]

[loaded] org.virtualbox.startup.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spigot.ApplicationManager.plist [Click for support]

[loaded] org.virtualbox.vboxwebsrv.plist [Click for support]


User Login Items: (What does this mean?)

GoTiengViet Application (/Applications/GoTiengViet.app)

Funter Application (/Applications/Funter.app)


Other Apps: (What does this mean?)

[running] com.adobe.Photoshop.79712

[running] com.apple.xpc.launchd.oneshot.0x10000006.EtreCheck

[running] com.google.Chrome.48032

[running] com.nektony.funter.47712

[running] com.skype.skype.56352

[running] com.sublimetext.3.56992

[running] com.syntevo.smartsvn.56672

[running] com.trankynam.GoTiengViet.48352


Internet Plug-ins: (What does this mean?)

Default Browser: Version: 601 - SDK 10.11

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3


User internet Plug-ins: (What does this mean?)

Folx3Plugin: Version: 4.0 - SDK 10.6 [Click for support]

iGetterBundle: Version: 2.8 [Click for support]

iGetterScriptablePlugin: Version: 2.9.3 [Click for support]


3rd Party Preference Panes: (What does this mean?)

Logitech Control Center [Click for support]

MySQL [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

10% CEPHtmlEngine Helper

3% Adobe Photoshop CC 2015

3% coreaudiod

2% fontd

2% Google Chrome


Top Processes by Memory: (What does this mean?)

2.53 GB Google Chrome Helper(20)

1.33 GB kernel_task

459 MB mysqld

328 MB Finder

311 MB Adobe Photoshop CC 2015


Virtual Memory Information: (What does this mean?)

5.81 GB Free RAM

10.00 GB Used RAM (3.92 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Oct 8, 2015, 03:15:49 PM Self test - passed

Oct 8, 2015, 08:58:07 AM ~/Library/Logs/DiagnosticReports/Funter_2015-10-08-085807_[redacted].crash

Oct 7, 2015, 09:51:03 PM ~/Library/Logs/DiagnosticReports/Funter_2015-10-07-215103_[redacted].crash

Oct 7, 2015, 09:01:37 AM ~/Library/Logs/DiagnosticReports/Funter_2015-10-07-090137_[redacted].crash

Nov 12, 2015 1:11 AM in response to OGELTHORPE

Hi OGELTHORPE


Can you help me again.


After once month you support me, now my macbook just crash, hope get your support


Below is my report, what can i do for next OGELTHORPE


EtreCheck version: 2.5.5 (215)

Report generated 11/12/15, 15:35

Runtime 1:22

Download EtreCheck from http://etresoft.com/etrecheck


Click the [Click for support] links for help with non-Apple products.

Click the [Click for details] links for more information about that line.


Hardware Information: (What does this mean?)

MacBook Pro (Retina, 15-inch, Mid 2015)

[Click for Technical Specifications]

[Click for User Guide]

MacBook Pro - model: MacBookPro11,5

1 2.5 GHz Intel Core i7 CPU: 4-core

16 GB RAM Not upgradeable

BANK 0/DIMM0

8 GB DDR3 1600 MHz ok

BANK 1/DIMM0

8 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en0: 802.11 a/b/g/n/ac

Battery: Health = Normal - Cycle count = 8 - SN = D865192Q2C0FWLKAS


Video Information: (What does this mean?)

AMD Radeon R9 M370X - VRAM: 2048 MB

Intel Iris Pro

Color LCD 2880 x 1800


System Software: (What does this mean?)

OS X El Capitan 10.11.1 (15B42) - Time since boot: less than an hour


Disk Information: (What does this mean?)

APPLE SSD SM0512G disk0 : (500.28 GB) (Solid State - TRIM: Yes)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 499.06 GB (409.60 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.42 GB Online


USB Information: (What does this mean?)

Apple Inc. Apple Internal Keyboard / Trackpad

Broadcom Corp. Bluetooth USB Host Controller

Logitech USB Receiver


Thunderbolt Information: (What does this mean?)

Apple Inc. thunderbolt_bus


Configuration files: (What does this mean?)

/etc/hosts - Count: 2


Gatekeeper: (What does this mean?)

Mac App Store and identified developers


Kernel Extensions: (What does this mean?)

/Applications/VMware Fusion.app

[not loaded] com.vmware.kext.vmci (90.8.1) [Click for support]

[not loaded] com.vmware.kext.vmioplug.15.1.6 (15.1.6) [Click for support]

[not loaded] com.vmware.kext.vmnet (0309.46.80) [Click for support]

[not loaded] com.vmware.kext.vmx86 (0309.46.80) [Click for support]

[not loaded] com.vmware.kext.vsockets (90.8.0) [Click for support]


/Library/Extensions

[loaded] com.Logitech.Control Center.HID Driver (3.9.1 - SDK 10.8) [Click for support]


/System/Library/Extensions

[loaded] com.Logitech.Unifying.HID Driver (1.3.0 - SDK 10.6) [Click for support]


Startup Items: (What does this mean?)

TuxeraNTFSUnmountHelper: Path: /Library/StartupItems/TuxeraNTFSUnmountHelper

Startup items are obsolete in OS X Yosemite


Launch Agents: (What does this mean?)

[running] com.Logitech.Control Center.Daemon.plist [Click for support]

[loaded] com.adobe.AAM.Updater-1.0.plist [Click for support]

[loaded] com.paragon-software.NTFS.fsnotifyagent.plist [Click for support]

[loaded] com.paragon.updater.plist [Click for support]

[loaded] com.teamviewer.teamviewer.plist [Click for support]

[loaded] com.teamviewer.teamviewer_desktop.plist [Click for support]


Launch Daemons: (What does this mean?)

[loaded] com.microsoft.office.licensingV2.helper.plist [Click for support]

[running] com.mysql.mysql.plist [Click for support]

[loaded] com.oracle.oss.mysql.mysqld.plist [Click for support]

[loaded] com.paragon.NTFS.launch.plist [Click for support]

[loaded] com.teamviewer.Helper.plist [Click for support]

[loaded] com.teamviewer.teamviewer_service.plist [Click for support]

[loaded] org.mongo.mongod.plist [Click for support]


User Launch Agents: (What does this mean?)

[loaded] com.google.keystone.agent.plist [Click for support]

[running] com.spigot.ApplicationManager.plist [Click for support]

[loaded] org.virtualbox.vboxwebsrv.plist [Click for support]


User Login Items: (What does this mean?)

GoTiengViet Application (/Applications/GoTiengViet.app)

Funter Application (/Applications/Funter.app)


Other Apps: (What does this mean?)

[running] com.apple.xpc.launchd.oneshot.0x10000001.Google Chrome

[running] com.apple.xpc.launchd.oneshot.0x10000002.Sublime Text

[running] com.apple.xpc.launchd.oneshot.0x10000006.Skype

[running] com.etresoft.EtreCheck.127392

[running] com.nektony.funter.47712

[running] com.trankynam.GoTiengViet.48352


Internet Plug-ins: (What does this mean?)

Default Browser: Version: 601 - SDK 10.11

AdobeAAMDetect: Version: AdobeAAMDetect 1.0.0.0 - SDK 10.6 [Click for support]

QuickTime Plugin: Version: 7.7.3


Safari Extensions: (What does this mean?)

Leech Context Menu Item


3rd Party Preference Panes: (What does this mean?)

Logitech Control Center [Click for support]

MySQL [Click for support]

Tuxera NTFS [Click for support]


Time Machine: (What does this mean?)

Time Machine not configured!


Top Processes by CPU: (What does this mean?)

55% mdworker(3)

8% Google Chrome

7% Google Chrome Helper(14)

3% WindowServer

2% fontd


Top Processes by Memory: (What does this mean?)

1.28 GB Google Chrome Helper(17)

1.07 GB kernel_task

442 MB mysqld

229 MB Google Chrome

164 MB Skype


Virtual Memory Information: (What does this mean?)

9.65 GB Free RAM

6.34 GB Used RAM (4.07 GB Cached)

0 B Swap Used


Diagnostics Information: (What does this mean?)

Nov 12, 2015, 03:33:23 PM Self test - passed

Nov 12, 2015, 12:42:29 AM ~/Library/Logs/DiagnosticReports/com.apple.appkit.xpc.openAndSavePanelService_2 015-11-12-004229_[redacted].crash

Nov 11, 2015, 11:39:48 PM ~/Library/Logs/DiagnosticReports/Microsoft PowerPoint_2015-11-11-233948_[redacted].crash


Nov 12, 2015 8:56 AM in response to OGELTHORPE

Hi OGELTHORPE


I can't find kernel panic in /Library/Logs/DiagnosticReports


Below is all file in folder DiagnosticReports, can you help me to find kernel panic OGELTHORPE 😀



awdd_2015-10-14-085425_TSL-MacBook-Pro.awd

awdd_2015-10-15-085141_TSL-MacBook-Pro.awd

awdd_2015-10-15-085141-1_TSL-MacBook-Pro.awd

awdd_2015-10-16-084324_TSL-MacBook-Pro.awd

awdd_2015-10-16-084324-1_TSL-MacBook-Pro.awd

awdd_2015-10-17-092138_TSL-MacBook-Pro.awd

awdd_2015-10-17-092138-1_TSL-MacBook-Pro.awd

awdd_2015-10-18-115545_TSL-MacBook-Pro.awd

awdd_2015-10-18-115546_TSL-MacBook-Pro.awd

awdd_2015-10-19-093216_TSL-MacBook-Pro.awd

awdd_2015-10-19-093216-1_TSL-MacBook-Pro.awd

awdd_2015-10-20-084951_TSL-MacBook-Pro.awd

awdd_2015-10-21-085310_TSL-MacBook-Pro.awd

awdd_2015-10-21-085310-1_TSL-MacBook-Pro.awd

awdd_2015-10-22-084540_TSL-MacBook-Pro.awd

awdd_2015-10-22-084541_TSL-MacBook-Pro.awd

awdd_2015-10-23-085647_TSL-MacBook-Pro.awd

awdd_2015-10-24-092516_TSL-MacBook-Pro.awd

awdd_2015-10-24-092516-1_TSL-MacBook-Pro.awd

awdd_2015-10-24-163653_TSL-MacBook-Pro.awd

awdd_2015-10-24-163653-1_TSL-MacBook-Pro.awd

awdd_2015-10-25-095702_TSL-MacBook-Pro.awd

awdd_2015-10-26-084941_TSL-MacBook-Pro.awd

awdd_2015-10-26-084941-1_TSL-MacBook-Pro.awd

awdd_2015-10-27-084858_TSL-MacBook-Pro.awd

awdd_2015-10-28-085128_TSL-MacBook-Pro.awd

awdd_2015-10-28-085128-1_TSL-MacBook-Pro.awd

awdd_2015-10-29-084904_TSL-MacBook-Pro.awd

awdd_2015-10-29-084906_TSL-MacBook-Pro.awd

awdd_2015-10-30-085555_TSL-MacBook-Pro.awd

awdd_2015-10-31-091659_TSL-MacBook-Pro.awd

awdd_2015-10-31-091659-1_TSL-MacBook-Pro.awd

awdd_2015-11-01-102546_TSL-MacBook-Pro.awd

awdd_2015-11-01-102547_TSL-MacBook-Pro.awd

awdd_2015-11-02-084959_TSL-MacBook-Pro.awd

awdd_2015-11-02-084959-1_TSL-MacBook-Pro.awd

awdd_2015-11-03-085936_TSL-MacBook-Pro.awd

awdd_2015-11-03-085937_TSL-MacBook-Pro.awd

awdd_2015-11-04-085247_TSL-MacBook-Pro.awd

awdd_2015-11-04-085247-1_TSL-MacBook-Pro.awd

awdd_2015-11-05-090212_TSL-MacBook-Pro.awd

awdd_2015-11-05-090212-1_TSL-MacBook-Pro.awd

awdd_2015-11-06-085352_TSL-MacBook-Pro.awd

awdd_2015-11-06-085353_TSL-MacBook-Pro.awd

awdd_2015-11-07-092524_TSL-MacBook-Pro.awd

awdd_2015-11-08-163540_TSL-MacBook-Pro.awd

awdd_2015-11-09-141138_TSL-MacBook-Pro.awd

awdd_2015-11-09-141138-1_TSL-MacBook-Pro.awd

awdd_2015-11-10-114738_TSL-MacBook-Pro.awd

awdd_2015-11-10-114738-1_TSL-MacBook-Pro.awd

awdd_2015-11-11-092338_TSL-MacBook-Pro.awd

awdd_2015-11-11-092338-1_TSL-MacBook-Pro.awd

awdd_2015-11-12-090453_TSL-MacBook-Pro.awd

awdd_2015-11-12-090454_TSL-MacBook-Pro.awd

com.apple.AmbientDisplayAgent_2015-10-30-235051_TSL-MacBook-Pro.crash

iTools Pro_2015-10-25-220347_TSL-MacBook-Pro.hang

Microsoft PowerPoint_2015-11-12-014816_TSL-MacBook-Pro.wakeups_resource.diag

Microsoft PowerPoint_2015-11-12-211322_TSL-MacBook-Pro.cpu_resource.diag

Microsoft PowerPoint_2015-11-12-211450_TSL-MacBook-Pro.wakeups_resource.diag

powerstats_2015-11-09-001506_TSL-MacBook-Pro.diag

powerstats_2015-11-09-001507_TSL-MacBook-Pro.diag

powerstats_2015-11-09-001507-1_TSL-MacBook-Pro.diag

powerstats_2015-11-09-001508_TSL-MacBook-Pro.diag

powerstats_2015-11-10-002109_TSL-MacBook-Pro.diag

powerstats_2015-11-10-002110_TSL-MacBook-Pro.diag

powerstats_2015-11-10-002111_TSL-MacBook-Pro.diag

powerstats_2015-11-10-002111-1_TSL-MacBook-Pro.diag

powerstats_2015-11-10-002112_TSL-MacBook-Pro.diag

powerstats_2015-11-10-002113_TSL-MacBook-Pro.diag

powerstats_2015-11-10-002113-1_TSL-MacBook-Pro.diag

powerstats_2015-11-11-001514_TSL-MacBook-Pro.diag

powerstats_2015-11-11-001515_TSL-MacBook-Pro.diag

powerstats_2015-11-11-001515-1_TSL-MacBook-Pro.diag

powerstats_2015-11-11-001516_TSL-MacBook-Pro.diag

powerstats_2015-11-11-001516-1_TSL-MacBook-Pro.diag

powerstats_2015-11-11-001517_TSL-MacBook-Pro.diag

powerstats_2015-11-11-001518_TSL-MacBook-Pro.diag

powerstats_2015-11-12-001515_TSL-MacBook-Pro.diag

powerstats_2015-11-12-001515-1_TSL-MacBook-Pro.diag

Skype_2015-10-18-225032_TSL-MacBook-Pro.hang

TeamViewer_2015-10-13-220707_TSL-MacBook-Pro.wakeups_resource.diag

TeamViewer_2015-10-18-234430_TSL-MacBook-Pro.wakeups_resource.diag

TeamViewer_2015-10-31-213509_TSL-MacBook-Pro.wakeups_resource.diag

TeamViewer_2015-10-31-214541_TSL-MacBook-Pro.wakeups_resource.diag

vmware-vmx_2015-10-25-215325_TSL-MacBook-Pro.wakeups_resource.diag

WindowServer_2015-10-28-222118_TSL-MacBook-Pro.wakeups_resource.diag

WindowServer_2015-10-28-222119_TSL-MacBook-Pro.userspace_watchdog_timeout.spin

Nov 12, 2015 3:18 PM in response to sanglap

The data from the diagnostics log that you last posted is not a kernel panic. It consists of data that I am not familiar interpreting.


I note that you have both Paragon and Tuxera. Do you need both and are both updated for El Capitan? Perhaps there is a conflict having both. This is just a guess on my part. Delete one or both and see if the panics stop.


I do not see any obvious candidates that would cause the MBP to crash. Perhaps a visit to an Apple store genius bar is in order. Your MBP is in the warranty period so you may take advantage of it.


Ciao.

Macbook 2015 Mid 2015 Sometime Crash

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.