Hi,
Since I switched to ElCapitan
upon launching Keynote, it crashes (Keynote).
Keynote Version 6.5.3
OS X El Capitan - 10.11
MacBook Pro (Retina, 13-inch, Late 2013)
Thank you for your help!
MacBook Pro (Retina, 13-inch, Late 2013), OS X El Capitan (10.11), nope
With all new releases of Mac OS there are teething troubles with specific applications, thats just how things are.
Try deleting Keynote then re-installing from the Mac App Store
The golden rules of upgrading the OS are:
This sounds a lot like a Support reply from Microsoft ; - )
I removed and reinstalled Keynote
before posting this. I'll try it again.
Thank you for your time Gary.
Echoing this. I've had this issue on my own Macbook Pro, and two colleagues have the same issue.
It's not only keynote but Pages and Numbers as well.
When creating a new user on the same Macbook that user can open the apps. Old user can't.
Is this somehow related to having an azerty keyboard or region settings?
When creating a new user on the same Macbook that user can open the apps. Old user can't.
The user account is corrupt, create a new administrator user account and use that from now on, once set up the corrupt account can be deleted..
If you have the same problem when opening the Font Book, then there's a corrupted font causing the problem. We had the problem with the font "Fedra Sans Screen".
- backup the fonts in ~/Library/Fonts
- deleted all the fonts in ~/Library/Fonts
- problem should be solved
You can add the fonts then again (in Font Book) and you will see which ones causing troubles.
Apparently, Mac OS X 10.11 does not check the fonts while upgrading from Yosemite.
Did reinstalling Keynote fix the problem?
Hi M,
Sorry to have kept you waiting.
No, the uninstall (with a Dr. Cleaner help) of Keynote/Pages/Numbers
and the APP STORE install didn't change a thing.
Meanwhile I received (out of the bleu) a mail from
The iWork Team / 23038829 - iwork@apple.com
asking to do:
1. Launch Keynote.
2. Go to Applications > Utilities and launch Activity Monitor.
3. In the column titled Process Name, click on the app name.
4. Click on the ‘Gear’ icon pull down menu and select Run System Diagnostics.
3. Attach the resulting tar.gz file in your reply.
I sent them my Problem Report. I hope it wasn't Phising!
No feedback from them yet ; - )
The Keynote update (App Store v 6.6) did trigger something
(the NEW / OPEN FILE screen popped up), but I soon got a Keynote quit unexpectedly "KaBoom":
Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000031c5751cc
Exception Note: EXC_CORPSE_NOTIF
I don't like the CORPSE thing : - )
So, no, the re-re-re-install of the iLife/iWork suite didn't help me out.
MS Office ***** big time : - )
The **** in my reply is the "function of a vacuum cleaner"
I reinstalled also. No help.
The only way I was able to open my existing Keynote file was to launch the app, and choose "new document". Oddly, the new document wouldn't show up but I would be able to open my existing work document after this. Very strange.
I was also having other issues with my MacBook (MacBook Pro (Retina, Mid 2012)) so I decided to do a clean install of El Capitan. A major last resort endeavor.
That cleared up the Keynote problem. It no longer crashes on open. It also solved my other issues with sluggishness and the fan running all the time.
Keynote crashes on launch since switch to El Capitan
