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I am currently using Yosemite 10.10.1 and I am installing El Capitan.
I have opened my app store and clicked on download on the link but below error appeared: (see image)
If I look at the progress bar, it is completed *6.08GB of 6.08GB but i cannot see the package:
After clicking "OK" on the error, below appears:
Please advice. thanks.
MacBook Pro (13-inch Early 2011), OS X Yosemite (10.10.1)
Follow the instructions in the first error message. Open App Store, click on the Purchases icon in the toolbar. Locate your El Capitan entry and click on the Download button.
The installer downloads to your Applications folder. It is erased after a successful installation. Photos is installed in the Applications folder.
Thanks but that is what I did. Please see the image below. The toolbar clicked is "Purchased". But still the error is same.
This procedure will delete certain temporary and cache files used by system processes. The files are automatically generated and don't contain any of your data. Occasionally they can become corrupt and cause problems such as yours.
Back up all data and read this whole message before doing anything.
Triple-click anywhere in the line below on this page to select it:
/var/folders/zz
Right-click or control-click the highlighted line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with a subfolder named "zz" selected. Move that subfolder to the Trash. You may be prompted for your administrator login password. Restart the computer and empty the Trash.
IMPORTANT: It's been reported a few times that a computer failed to restart after the zz folder was moved to the Trash. If that happens, it means that the operating system is corrupt (and was already corrupt before you moved the folder.) In that case, there's no need to panic. Just reinstall the OS. If the system was upgraded from an older version of OS X, you may need the Apple ID and password you used. If you installed the Java runtime distributed by Apple and still need it, you'll have to reinstall it. The same goes for Xcode. All other data, including all your documents and settings, will be preserved.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You may not see what you pasted because a line break is included. Press return.
Thanks, I tried to remove the zz folder, restart and redownload. It did not crash my mac but the error is still there. I tried to see the log when I click the download. below is the copy:
"No app was found with bundle ID com.apple.InstallAssistant.ElCapitan to upgrade to 1.7.28"
NOTE: I tried to download other app, the error is same. I checked other threads to see if someone has the same error. It seems that there are other people encountering the same. And somehow I agree to one thread that the error is with Apple servers. Will wait for awhile and hope apple can fix it.
Thanks, I tried to remove the zz folder, restart and redownload. It did not crash my mac but the error is still there. I tried to see the log when I click the download. below is the copy:
"No app was found with bundle ID com.apple.InstallAssistant.ElCapitan to upgrade to 1.7.28"
NOTE: I tried to download other app, the error is same. I checked other threads to see if someone has the same error. It seems that there are other people encountering the same. And somehow I agree to one thread that the error is with Apple servers. Will wait for awhile and hope apple can fix it.
If you still have the problem, please see below.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.
When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.
That keeps happening to me with Star Wars: Knights of the Old Republic.
The problem is not with downloading but during installation below are the massages
10/15/15 7:19:18.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C30B426B-A66F-4FA1-A30E-A87E4889D334), pv 9E000932-B8F7-40E4-8557-0450B14D03AD, near LV byte offset = 112890134528.
10/15/15 7:19:18.000 PM kernel[0]: disk1: I/O error.
10/15/15 7:19:18.000 PM kernel[0]: /SourceCache/AppleFSCompression_kexts/AppleFSCompression-68.30.1/Common/ChunkCo mpression.cpp:209: /System/Library/Perl/5.18/darwin-thread-multi-2level/CORE/libperl.dylib: VNOP_GETXATTR(955799,9ab9u): errno 5
10/15/15 7:19:18.000 PM kernel[0]: decmpfs.c:1199:decmpfs_pagein_compressed: err 5
10/15/15 7:19:18.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x10b457000): p=1017[perl5.18] final status 0x2000000, allowing (remove VALID) page
10/15/15 7:19:18.376 PM com.apple.xpc.launchd[1]: (com.apple.ReportCrash.Root[1018]) Endpoint has been activated through legacy launch(3) APIs. Please switch to XPC or bootstrap_check_in(): com.apple.ReportCrash.DirectoryService
10/15/15 7:19:18.000 PM kernel[0]: CODE SIGNING: cs_invalid_page(0x1124d8000): p=1018[ReportCrash] final status 0x2000000, allowing (remove VALID) page
10/15/15 7:19:18.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C30B426B-A66F-4FA1-A30E-A87E4889D334), pv 9E000932-B8F7-40E4-8557-0450B14D03AD, near LV byte offset = 112890142720.
10/15/15 7:19:18.000 PM kernel[0]: disk1: I/O error.
10/15/15 7:19:18.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C30B426B-A66F-4FA1-A30E-A87E4889D334), pv 9E000932-B8F7-40E4-8557-0450B14D03AD, near LV byte offset = 112890142720.
10/15/15 7:19:18.000 PM kernel[0]: disk1: I/O error.
10/15/15 7:19:18.000 PM kernel[0]: /SourceCache/AppleFSCompression_kexts/AppleFSCompression-68.30.1/Common/ChunkCo mpression.cpp:209: /System/Library/Perl/5.18/darwin-thread-multi-2level/CORE/libperl.dylib: VNOP_GETXATTR(955799,9ab9u): errno 5
10/15/15 7:19:18.000 PM kernel[0]: decmpfs.c:1199:decmpfs_pagein_compressed: err 5
10/15/15 7:19:18.000 PM kernel[0]: CoreStorageGroup::completeIORequest - error 0xe00002ca detected for LVG "Macintosh HD" (C30B426B-A66F-4FA1-A30E-A87E4889D334), pv 9E000932-B8F7-40E4-8557-0450B14D03AD, near LV byte offset = 112890142720.
10/15/15 7:19:18.000 PM kernel[0]: disk1: I/O error.
10/15/15 7:19:18.000 PM kernel[0]: /SourceCache/AppleFSCompression_kexts/AppleFSCompression-68.30.1/Common/ChunkCo mpression.cpp:209: /System/Library/Perl/5.18/darwin-thread-multi-2level/CORE/libperl.dylib: VNOP_GETXATTR(955799,9ab9u): errno 5
10/15/15 7:19:18.000 PM kernel[0]: decmpfs.c:1199:decmpfs_pagein_compressed: err 5
10/15/15 7:19:20.070 PM storeassetd[369]: AssetServiceDelegate: Accepting new connection <NSXPCConnection: 0x7fbbdb634d20> connection from pid 383 with interface <AssetServiceInterface: 0x7fbbdb62cd90> (PID 383)
10/15/15 7:19:20.000 PM kernel[0]: Sandbox: storedownloadd(383) deny mach-lookup com.apple.CrashReporterSupportHelper
10/15/15 7:19:20.075 PM storedownloadd[383]: Connection error while checking Apple Internalness. Error: Error Domain=NSCocoaErrorDomain Code=4099 "Couldn’t communicate with a helper application." (The connection to service named com.apple.CrashReporterSupportHelper was invalidated.) UserInfo=0x7f913c0198a0 {NSDebugDescription=The connection to service named com.apple.CrashReporterSupportHelper was invalidated.}
10/15/15 7:20:17.029 PM com.apple.xpc.launchd[1]: assertion failed: 14F27: launchd + 163797 [C0446878-E8D0-3461-A226-91FF1C2B2DA6]: 0xe
10/15/15 7:20:17.029 PM com.apple.xpc.launchd[1]: assertion failed: 14F27: launchd + 163797 [C0446878-E8D0-3461-A226-91FF1C2B2DA6]: 0xe
Hi *All,
Above issue is somehow solved when I changed to a different internet connection. On my pocket wifi and house wifi, it is having the error. But on my office wifi, I could be able to download. Somehow the integrity of the internet connection is causing the error.
Thanks
Try to use a different internet connection, I used my office wifi and it work.
OS X El Capitan failed to download Use the Purchases page to try again.
