Can't play music since iTunes keeps asking to authorize this computer

Question

Can't play music since iTunes keeps asking to authorize this computer

I bought a new macbook and have authorized iTunes - I have 4 out of 5 available. It says its authorized, but when I go to play a song the popup to authorize this computer comes up. Basically it ignores the fact I have authorized this laptop.

I tried shutting down and restarting. Restarting iTunes. I tried deleting the /Users/Shared/SC Info directory as was mentioned in another thread. Did not help.

MacBook Pro, OS X Yosemite (10.10.5), iTunes 12.3.0.44

Posted on Oct 8, 2015 12:03 PM

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Answer 1

Linc Davis

Level 10

209,739 points

Oct 8, 2015 12:08 PM in response to bubblegumbubbajoe

If iTunes repeatedly prompts you to authorize your computer - Apple Support

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Answer 2

Oct 8, 2015 1:07 PM in response to Linc Davis

Hi Linc,

I already tried this from a previous search. Nothing in there helps. Thanks for the reply though.

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Answer 3

Linc Davis

Level 10

209,739 points

Oct 8, 2015 1:17 PM in response to bubblegumbubbajoe

Click the Support link at the top of this page to schedule a call from Apple Support. You might not be charged for the call if you select "Apple ID"—not the hardware model—as the product you're asking about.

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Answer 4

Oct 8, 2015 4:55 PM in response to Linc Davis

Thanks Linc. Will do.

Something I realized that happened yesterday may be part of the issue. When I booted up it loaded this window to reset everything and enter my apple ID etc. as if I lost my password and couldn't remember it. I ended up rebooting a few times with the same screen coming up as there was no option to exit out of it. After a few tries I was able to boot to the regular screen and login normally.

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Answer 5

Linc Davis

Level 10

209,739 points

Oct 8, 2015 5:52 PM in response to bubblegumbubbajoe

Follow these instructions to display the machine's serial number. If the number is missing or invalid according to this web form, take the machine to an Apple Store or other authorized service center to have the problem corrected.

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