my contacts did not sync with El Capitan

After uploading El Capitan, mu contacts did not sync.

Mac Pro (Early 2008), OS X El Capitan (10.11)

Posted on Oct 8, 2015 3:55 PM

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40 replies

Oct 12, 2015 9:13 PM in response to Barney-15E

I have been running on the cloud since I got my Mac book 2 years ago. I upgraded to El Capitan but since have discovered that when I edit or add a contact on my Mac the details is not transferred to my iPhone which is running IOS 9.1. You can see that once you finished editing or adding a contact the sync is triggered but not to the cloud account for some reason.


Also if you search for a contact on the contacts app under all contact I can find the new additions but if I restrict the search to just the iCloud account the new contacts are missing hence my reasoning that it is not being synchronised. Now is there a setting to indicate that certain contacts should not be sync to the cloud?


Is there any other details you may need?

Oct 13, 2015 3:55 AM in response to Newmaccy

It sounds like you are editing contacts that are on the "ON MY MAC" "account." That "account" is not sync'd with anything.*

You need to look in Contacts for duplicates where one is under iCloud and the other is in some other account.


Contacts can display contact information from multiple accounts. it doesn't sync with iCloud just because it is in Contacts. It syncs because it is in the iCloud account.

Oct 21, 2015 9:18 PM in response to robertfromdumfries

Ok so for some reason when you add a contact it defaults to a setting to add these contacts only your PC and does not automatically duplicate to the cloud account - you need to ensure that you always select the iCloud account in contacts when adding new or just drag them to the iCloud account and they will be synched to all devices.


Apple please correct this - I do not see a need to have contact on just a single device and therefore this feature is of no value

Nov 10, 2015 9:43 PM in response to robertfromdumfries

Same here, i go to iCloud via browser https://www.icloud.com/#contacts.


Before El Capitan and iOS 9.1, by directly changing info in iClouds, it used to real time sync to my Mac and iPhone. Now it doesn't sync even I pressed the "Refresh" button on the phone's Contact.


The workaround solution was to edit any info on phone contacts, then the newest info of all contacts will be fetched. It seems like the Refresh button doesn't work, my workaround is more like "force sync".

Dec 7, 2015 12:58 AM in response to Newmaccy

I'm having a very similar problem. If I add a new contact, or modify an existing contact in either Contacts on my MacBook or Contacts in iCloud, the changes are immediately seen in the other Contact record. But not modified in the Contacts on my iPhone.

If I add a new contact or modify an existing contact on my iPhone, it's not reflected on my MacBook or in iCloud.

I've followed a few of the detailed suggestions, found in the various forums, to force a sync with the iPhone, and it will occassionally work.

Prior to El Capitan, I would demonstrate how "it all just works" to my friends and family by having iCloud Contacts, Contacts on my MacBook and Contacts on my iPhone open... and then modify one of the records and watch how the other two quickly incorporated the change... without any prompting.

IT ALL JUST WORKED!

My question is... What's going on, why isn't it working?

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my contacts did not sync with El Capitan

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