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My iPhone 6s Plus 64gb got Samsung chip. Can I To apple for TMSC one

My iPhone 6s Plus 64gb got Samsung chip. Can I return To apple for TMSC onei got following status

Can someone plz tell me my battery is ok or not

14 hours stand by 50 minutes used 93% charge remains

6s plus 64gb

iPhone 6s Plus, iOS 9.0.2, 64GB Rose Gold

Posted on Oct 8, 2015 4:06 PM

Reply
9 replies

Oct 9, 2015 10:57 AM in response to Safiul

I'm not sure why people are saying you cannot. If you are unhappy with your device, chances are today is the last of the 14 days you have to return it with no restocking fee, no questions asked.


You can return your iPhone 6s.


You would then need to re-purchase another 6s. A few issues:


1. You aren't guaranteed they will have what you want in stock.

2. You aren't guaranteed the new phone won't have the same crappy Samsung chip.


Theoretically you could continue to return the phone until you got the one you want... but for the difference I'm not sure its worth it to most people.


For most, today might be the last chance though. I doubt Apple will ever compensate people for having less of a phone than others have.. they will find ways around it (as they already stated). I don't know about you, but its a huge disappointment knowing the iPhone I paid for 2 weeks ago is even 2% worse than someone elses, let alone 20% or more. This is something I wouldn't expect from an Apple product.


Now having a "gate" issue after a new iPhone release? This has become an expected yearly happening... always some major issue with the new phones... antenna, bending, and now chip... when will this end, probably never.


Fortunately even with these issues their phones are still superior to anyone elses.

Oct 9, 2015 11:13 AM in response to Safiul

You can - I can confirm. They are fairly friendly about this - I just did it this morning at my Apple store.


Problem is, I got a new phone with the same bad Samsung chip in it. I have another 14 days to return, though don't believe this is severe enough to bother doing it again.


Note: my experience is not everyone at the Apple Store understood what this situation was about. Fortunately the guy I checked in with did, and he explained it to the specialist that was assigned to me. Technically, however, they will return or exchange in that 14 days for no reason at all.. I just felt compelled to explain myself 🙂


I also did call in advance to try and be sure they had the model I needed. If not, i was not going to bother. I knew it was a 60/40 gamble (probably worse, if the store I bought it from had Samsung to begin with I speculate the batch they have now are probably all from Samsung.. but thats just a guess) When I called first the person from the store definitely tried to talk me out of the exchange, citing Apple's 2-3% difference. Whats crazy is there shouldn't even be a 1% difference let alone 2-3 or more as others have shown.


I also resell my phone each year (on a corporate plan I don't qualify for those yearly upgrade plans) and can see a Samsung CPU phone going for less than any others. Hopefully by then people will have forgotten bout this.

Oct 9, 2015 11:23 AM in response to lundejd

Also keep in mind:


The 2-3% difference Apple is saying it sees between the battery life of the two processors is well within its manufacturing tolerances for any device, even two iPhones with the same exact processor. In other words, your iPhone and someone else’s iPhone with the same guts likely vary as much as 3%, regardless of who made them.

What this means is you could in theory return your iPhone to the Apple Store, get the newer CPU, and still have the same performance. Or worse, the new phone might have the same Samsung chip that underperforms the one you just traded in.

Factor that in with the time to trade-in, gas, backup and restore time, calling your carrier to move your number over etc. and you must ask yourself if its really worth the bother. For me, it was worth a shot... even if mentally I had to try at least once. As I sit here struggling to get my backup restored properly.. in hindsight.. I wouldn't do it all over again.

Oct 9, 2015 12:17 PM in response to Safiul

Hard to say whats normal - I always found I'd panic early on with a new phone because the battery "felt" worse, but in honesty I was playing around with it way more testing new features, updating new apps, taking more photos etc. Combine a new phone with a new iOS thats also been updated twice in the last couple weeks and we're going to see more battery usage on average.


10% sounds right on the edge of correct according to what Apple suggests for daily battery life. The phone has some good tools now to track what apps are using battery longer as well - some apps are just not good on battery and if those are updated or removed you can see some striking improvement.


I often found doing a network reset on a new phone or new iOS helps as well.. for some reason, I don't know why, it seems to get cobwebs stuck and this clears things out. If you ever feel your phone heating up in your pocket this seems to do the trick as well... I tell this to my friends and family and 90% or more of the time it fixes their issues. (you just need to re-enter some passwords after is all)


I hope everyone is enjoying their new iPhones as much as I am, despite this years "gate". Live photos along have blown me away, I wish I could go back 10 years and have all my photos be live.. leave out everything else, this is a total game changer for me. 🙂

My iPhone 6s Plus 64gb got Samsung chip. Can I To apple for TMSC one

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