Videos are cropped on my phone?

Question

Level 1

7 points

Videos are cropped on my phone?

hello! I have the iPhone 6 plus and ever since I upgraded to ios9, some of my older videos are cropped. For example, I met Ed Sheeran January of 2013, and I took videos of him singing. Normally, I could see his entire body in the video, but now his entire head and shoulders are cropped out. They were just fine before I upgraded to ios9. Does anybody else have a similar problem? are there any solutions? Also--- I can see his head and shoulders when looking in the camera roll, but as soon as I click on it, his head and shoulders are cropped out. I'm not sure why it's doing this, And it'll be really upsetting if I can't fix it.

iPhone 6 Plus, iOS 9.0.2

Posted on Oct 8, 2015 5:45 PM

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Answer 1

Best reply

Jedica

Level 1

4 points

Oct 10, 2015 3:48 AM in response to julesb32

Having the same problem here. When I select the video and then hit Edit, the full, un-cropped video is viewable. Give that a try to see your whole video - it is annoying and shouldn't be necessary, but at least you can see the whole video that way. Hoping this gets fixed.

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Answer 2

Oct 10, 2015 1:34 PM in response to julesb32

I Have the same problem on my iPhone 5. Videos taken 9/19/13 and later are OK. Videos taken 8/25/13 and earlier are cropped. This applies only to videos in Portrait format. For these I only see the middle third of the video - the top and bottom thirds are missing.

I sent one of these to my iPad using PhotoSync, and then sent it back the same way. This version does not have the problem.

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Answer 3

Oct 10, 2015 1:43 PM in response to Bob's Wife

I should have pointed out that the problem began, or at least I first noticed it, after I upgraded to iOS 9.0.2 yesterday.

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Answer 4

Lel3e

Level 1

8 points

Oct 10, 2015 5:08 PM in response to julesb32

Finally its not just me its happen too. I thought i was going crazy! Its been upsetting me since i updated to IOS 9.0 then 9.0.1 that didnt fix it then 9.0.2 still hasnt been fix. I do hope apple can sort something out soon because its really annoying 😟

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Answer 5

Lel3e

Level 1

8 points

Oct 11, 2015 6:44 PM in response to julesb32

so I spoke to apple today and told them the problem we having, they told me to reset my Settings DONT DO IT

then they said restore my iPhone DONT DO IT because none of those option helped. Still trying to find away to sort it 😟

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Answer 6

omrmsk

Level 1

15 points

Sep 28, 2016 12:35 PM in response to julesb32

Hi! I have this issue too, I'm on iOS 10.0.2, good thing I found this thread, I googled really hard.

Did anyone find solution for this issue? I noticed same issue yesterday on my IPhone 6 with IOS 10.0.2 installed, several videos I shot several years ago on iPhone 5 in portrait orientation are cut at the top and bottom and played in landscape mode. Like it's already said, if I try to edit such video it plays fine.

I haven't checked these videos for a while, may be I had this issue on later versions of iOS 9..

IfI transfer such video with airdrop to other device it plays fine on that device, also if i transfer that video from that device back to my iPhone 6 it plays fine too.

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