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App Store update icons grey/missing

For quite some time now, several of the App Store icons for updates are grey and missing. This is happening on both my iPad Air 2 and iPhone 6s. Scrolling through the list and back to the top usually reveals the missing icons. Not a big deal, but irritating since its been happening for months now. I'm not sure if this is an iOS bug or some sort of a server issue on Apple's side...


Anyone else seeing this?

Posted on Oct 8, 2015 8:59 PM

Reply
61 replies

Oct 9, 2015 4:36 AM in response to ahwman

Yes I see this on all our devices (iPhone 6 plus, iPad 2nd gen, 2 iPad minis). It's been an issue for a while I think. Maybe since iOS 8 introduced last year or started in one of the endless point updates released.


This morning there were some app updates and the boxes are staying grey even after scrolling them off screen and then back again. So this is a new issue ontop of what you describe. It's happening on all our devices so I can only assume this second issue is a server side/apple problem. It's not a big deal but annoying and not aesthetically appealing.

Oct 9, 2015 5:00 AM in response to Scottyboy99

Yes, all six of the updated apps I was notified of this morning are missing their icons, which remain grey.


And each time I launch the App Store on my iPhone 6s (running iOS 9.0.2), initially all the other previously updated apps have a grey box where their icon should be. As has been noted, seemingly swiping up and down through this list restores the correct icons - and it seems as if you have to totally remove them from sight before swiping back up again for them to re-appear. And you need to do this in small batches.


That said, none of the six updated apps from today and four of the many that were updated over the last few days have had their icon restored. So I don't know why these ten aren't appearing at all.


Also - but this has only happened once today - when I searched for a new app, all the icons from the search results were missing, along with all their example screen shots. All replaced with grey icons or placeholder boxes.

Oct 10, 2015 2:01 AM in response to ahwman

Yep, same issue here, on an iPhone 6 with iOS 9.0.2... 😟 Since 2 days all the icons for updates in the App store are grey (both before and after updating). What's more, touching the name of the app in order to go to the relevant app store page will give me a store page where the icon is also missing, yet going to the same page through store search results will give a 'correct' page with the app icon present... Nevertheless, updates go through without a problem and updated apps have their icons and work without issues. Very strange...

App Store update icons grey/missing

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